mgmt quiz 10

Kotter proposed which of the following for organization change? a three-step model: diagnosis, intervention, and evaluation three types of innovation: adaptive, innovative, and radically innovative ten reasons employees resist change eight steps for leading organizational change a three stage model: unfreezing, changing, and refreezing

Organizational development is often put into practice by a ________. change agent transformative consultant catalytic consultant counselor training specialist

Personal Cat Products recently introduced kitten mittens, which are socks for cats. Charlie, director of new product development, has just reviewed the dismal first quarter results. He is confused by the results because his team did thorough market research about the product's acceptance by consumers before they introduced it to the market. Even though this innovative product was not successful, he wants to keep his team open to innovation. To do this, Charlie should ________. fire and replace the team lead as an example to others step down as director acknowledge the team for their effort ignore the product failure demote the team leader

The management department at a local university began posting all assignments and other class materials to a course management website instead of creating a packet for students to purchase each term. This is a ________ innovation. breakthrough reactive policy process product

When it comes to failure in the innovation process, Procter & Gamble CEO A. G. Lafley suggests that the key is to ________. look for innovation in small increments, so that failure risks are small avoid it by almost any means necessary, since it will irreparably harm your reputation develop a tolerance for ambiguity so that failure does not personally upset you work within a competent team so that blame is spread around among strong players fail early, fail cheaply, and don't make the same mistake twice

Which of the following is the factor that most reduces an organization's ability to learn from failure? employees with a high tolerance for ambiguity. employees who embrace a learning culture. employees who like to experiment with multiple solutions. employees with a strong desire to acquire personal wealth. employees who blame others for failure.

Which of the following is not a leading reason that employees resist change? lack of personal ethics nonreinforcing reward systems individual predisposition toward change fear of failure climate of mistrust

Archer realizes that his organization has become stagnant with few new ideas and even fewer opportunities. What sequence should he follow to foster innovation in an organization? recognize problems, train employees, devise solutions, execute well overcome resistance, empower employees, execute well, provide incentives devise solutions, reorganize, change culture, stabilize system recognize problems, gain allies, overcome resistance, execute well recognize problems, overcome resistance, gain allies, penalize failures

Mallory has been managing her department the same way for 14 years with mixed results. A new director enters the company and tells her she needs to update her management style and her work routines. As a result, she gets angry and tells the director that she knows best how to run her department. Mallory's response could be characterized as ________. Benchmarking OD intervention Radical innovation Resistance to change Change promotion

You've been asked to updated the quality control manual for your company, so you search the internet to see what other well run companies are doing. What is this process called? Radical innovation Benchmarking Reference innovation Continuous improvement Competitive change