Mgmt Ch. 10

16 May 2023
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45 test answers

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question
T/F: OD intervention strategies that are successful in one country are highly likely to be successfully applied in other countries.
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False
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T/F: Innovation happens in a "Eureka!" moment and it can be systematized.
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False
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An emotional or behavioral response to real or imagined threats to an established work routine is known as _____.
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resistance to change
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T/F: Adaptive change is the introduction of a practice that is new to the organization.
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False
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T/F: Disruptive innovation is a process by which a product or service takes root initially in simple applications at the bottom of a market and then relentlessly moves up market, eventually displacing established competitors.
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True
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In the ______ stage of Kurt Lewin's change model, managers try to instill in employees the motivation to change, encouraging them to let go of behaviors that are resistant to innovation.
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Unfreezing
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T/F: Managers hoping to foster innovation must gain allies by communicating their vision.
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True
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Which of the following is not a recommended way to manage innovation and change?
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Prevent failure at all cost.
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Which of the following is not one of the four steps for fostering innovation?
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issue a mandate: change or leave
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Employees resist change for all the following reasons except _____.
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faith in change agent's intentions
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T/F: Radical innovation creates products, services, or technologies that don't exist yet.
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True
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T/F: When a manager is trying to foster innovation, the first thing he or she should do is work to overcome employee resistance.
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False
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Resistance to organizational change is considered to be the interaction of three causes. These causes can be generally described as employee characteristics, change agent characteristics, and _____.
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the change agent-employee relationship
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T/F: Innovation can be easily systematized.
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False
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T/F: Organizational development managers and consultants follow a moving vehicle model.
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False
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The organizational development (OD) process has three steps: ____, ____, and ____.
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diagnosis, intervention, and evaluation
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To explain how to initiate, manage, and stabilize planned change, Kurt Lewin developed a model with three stages. They were _______.
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unfreeze, change, and refreeze
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A consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways is known as a _____.
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change agent
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When a grocery store chain adopts a new practice of its competitors by staying open 24 hours a day, requiring employees to work flexible schedules, it is considered a(n) ______ change.
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innovative
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T/F: The value of Kotter's steps for leading organizational change is that they provide specific recommendations about behaviors that managers need to exhibit to successfully lead organizational change.
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True
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Organizational development is often put into practice by a __________.
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change agent
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Studies exploring nurses' perceptions about using PDAs in their daily patient practice found initial resistance, with some nurses concerned about the cost and short technological life cycle of these devices. This is an example of the __________ stage of change.
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unfreezing
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Kotter proposed which of the following for organization change?
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eight steps for leading organizational change
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Which of the following is an example of a force for change originating outside the organization?
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social and political pressures
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Inside forces for change include which of the following?
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low productivity and turnover
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____________ is a change that represents the introduction of a new practice to an organization but one that is not new to the industry.
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Innovative change
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A managerial innovation that improves the efficiency of a company's cross-functional teams would be considered a ______ innovation.
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process
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During Lewin's refreezing stage, managers should __________.
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encourage and reinforce the desired change in the employees
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According to Jim Collins, undisciplined pursuit of more and grasping for salvation are stages of institutional ___________.
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decline
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So-called Millennials (those born after 1980) are vastly different from their parents in their views on everything from technology to politics to marriage to tattoos. This is an example of a ______ force for change.
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demographic
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Four steps to making innovation happen within an organization include all of the following except ____.
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punish failures
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As owner and senior accountant at a tax preparation firm, Mark is changing the work schedule of all employees, including managers and accountants, for the months of March and April, the company's busiest time. He is requiring work on weekends for everyone, using the same basic schedule as last two years. Mark should expect that his employees will be __________.
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hardly upset or not upset at all
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Which of the following is not one of the primary uses of OD?
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improving recruitment
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Introducing a practice that is new to the industry is called a(n) ______ change.
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radically innovative
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Which of the following is an effective way to deal with change and innovation?
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have the courage to follow your ideas
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Personal Care Products recently introduced a new acai berry shampoo. Rinn, director of new product development, has just reviewed the dismal results. As it appears that his team adequately researched the product's acceptance by consumers prior to its introduction, he is confused by the outcome. But to keep his team open to innovation, Rinn should __________.
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acknowledge the team for their effort
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The creation of products, services, or technologies that modify those that already exist is called ______ innovation.
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incremental
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Which of the following sequences best describes how a manager can foster innovation in an organization?
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recognize problems, gain allies, overcome resistance, execute well
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Links Cable Network has decided to offer a one-hour appointment window for customers needing installation or repair of its service, which will require the company to have several technicians on call. Links hopes this practice will give it an advantage over the competition, none of which have adopted such a practice. It is introducing a(n) ______ change.
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radically innovative
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Which of the following is not an interacting factor that affects the level of resistance to change?
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gender of the change agent
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The management department at a local university began posting all assignments and other class materials to a course management website instead of creating a packet for students to purchase each term. This is a ______ innovation.
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process
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Omar, an OD consultant, is working with members of a cross-functional team to build cohesiveness and practice skills to function better as a team. Omar is conducting the ______ stage of OD.
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treatment or intervention
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Ciara explores improvements in bonus structures with her staff and begins to implement them despite the fact that her employees are generally content. What kind of change is this?
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Proactive change
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During December at Toys For Tiny Tots, employees know that they are generally required to work different schedules, weekends, and often with overtime to support the holiday shopping season. This is an example of a(n) ______ change.
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adaptive
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Sparkling Clean, Inc. is considering implementing a system that will pay its cleaning workers based on the number of completed residential jobs, coupled with satisfactory ratings on random inspections to ensure quality. This system is new to the organization, an example of __________ change.
answer
innovative