chapter10 quiz example #32083

Suppose a soft-drink company, Loco Cola, is conducting a force-field analysis to determine which forces could facilitate a proposed change (the introduction of a new lemon-lime soda) and which forces could act against it. Which of the following would Loco Cola consider a counterthruster? Market research indicates that noncaffeinated, clear (lemon-lime) sodas are increasing in popularity. Loco Cola's Facebook pages has more than 3.5 million likes. Loco Cola has never been able to gain any significant market share outside of the Midwest. In unbiased surveys, college students often say that Loco Cola manufactures their favorite soft drinks. Loco Cola is a favorite among the Millennial generation.

Northstar Insurance is about to begin using a program that will change the way its adjusters settle insurance claims. Adjusters will be able to complete an adjustment and issue a check right at the scene of the accident. Although employees are uncertain that the new system will work, other insurance agencies have been successful with this approach. At Northstar Insurance, the new program represents ________ change. Multiple Choice motivated innovative adaptive radically innovative refusal to

___________ change introduces a new practice to an organization but one that is not new to the industry. Multiple Choice Proactive Adaptive Innovative Reactive Radically innovative

During Lewin's changing stage, managers should Multiple Choice reduce the barriers to change. make employees dissatisfied with the present situation. reinforce the desired change. give employees new information, perspectives, and models for behavior. encourage employees to exhibit the new change.

Personal Care Products recently introduced a new acai berry shampoo. Rinn, director of new product development, has just reviewed the dismal results. As it appears that his team adequately researched the product's acceptance by consumers prior to its introduction, he is confused by the outcome. But to keep his team open to innovation, Rinn should Multiple Choice step down as director. fire and replace the team lead as an example to others. foster an innovative culture and climate that permits experimentation, risk taking, and failure. ignore the product failure. demote the team leader.

Which of the following factors most reduces an organization's ability to learn from failure? Multiple Choice employees who like to experiment with multiple solutions employees who blame others for failure employees with a strong desire to acquire personal wealth employees who embrace a learning culture employees with a high tolerance for ambiguity

As owner and senior accountant at a tax preparation firm, Mark is changing the work schedule of all employees, including managers and accountants, for the months of March and April, the company's busiest time. He is requiring everyone to work on weekends, just as he has during the tax-preparation season for the last ten years. Mark should expect that his employees will be Multiple Choice terribly upset and will quit. moderately upset but not willing to quit. moderately upset and complain. hardly upset or not upset at all. terribly upset but not quit.

_____________ is the set of techniques used for implementing planned change to make people and organizations more effective. Multiple Choice Corporate transformation Organizational development Revitalization Continuous improvement Incremental innovation

The human resource manager at Helping Hands Inc. has just calculated that the employee absenteeism rate for 2016 is 15 percent higher than it was in 2015, and the turnover rate increased 18 percent over the same time period. Which of the following is NOT an option she should consider for improving the situation? Multiple Choice Wait until 2017 and see what the turnover rate is at the end of that year. Deal with employees' possible work overloads. Identify causes of job dissatisfaction. Address and adjust job design. Identify possible employee role conflicts.

The invention of a machine to make plastic corks for wine bottles has severely affected companies that produce traditional cork. The invention of the machine for making plastic corks is an example of a(n) ______ advancement. Multiple Choice market social and political technological demographical economic

Employees are likely to see an adaptive change as Multiple Choice highly threatening. moderately threatening. least threatening. significantly complex, costly, and uncertain. totally unacceptable.

Links Cable Network has decided to offer a one-hour appointment window for customers needing installation or repair of its service, which will require the company to have several technicians on call. Links hopes this practice will give it an advantage over the competition, none of which have adopted such a practice. Links Cable Network is introducing a(n) ______ change. Multiple Choice reactive innovative radically innovative adaptive active

Lewin's change model consists of Multiple Choice three stages: unfreezing, changing, and refreezing. three forces: employee characteristics, change agent characteristics, and change agent-employee relationships. four steps: recognize problems, gain allies, overcome resistance, and execute. three types: adaptive, innovative, and radically innovative. three steps: diagnosis, intervention, and evaluation.

A _______ often puts organizational development into practice. Multiple Choice transformative consultant catalytic consultant counselor change agent training specialist

A(n) _____ change involves introducing a practice that is new to the industry, such as using drones (rather than delivery trucks) to deliver products to customers. Multiple Choice revolutionary adaptive radically innovative reactive innovative

Social media (LinkedIn, Facebook) can make the search for new employees more efficient. The rise of social media is an example of a(n) __________ advancement or force. Multiple Choice technological social or political market inside demographic

During Lewin's refreezing stage, managers should Multiple Choice make employees dissatisfied with the present way of doing things. give employees the tools for change. provide benchmarking results. encourage and reinforce the desired change in the employees. reduce the barriers to change.

Studies exploring nurses' perceptions about using PDAs in their daily patient practice found initial resistance, with some nurses concerned about the cost and short technological life cycle of these devices. As part of the __________ stage of change, the nurses' managers try to instill in them the motivation to change, encouraging them to let go of attitudes and behaviors that are resistant to innovation. Multiple Choice unfreezing freezing change refreezing

Which of the following is not one of the primary uses of OD? Multiple Choice adapting to a merger improving recruitment managing conflict revitalizing an organization adapting to an acquisition

Which of the following is an example of a force for change originating outside the organization? Multiple Choice productivity issues conflict management structural reorganization social and political pressures absenteeism