Chapter 6 Homework/Quiz

Managing quality helps build successful strategies of

Which of the following DOES NOT increase profit by improving quality?

The American Society for Quality defines quality as

Which of the following costs is not a cost of quality?

Which of the following is the Japanese term used to describe continous imporvement efforts?

Which of the following is NOT one of the techniques for building employee empowerment?

Cause-and-effect diagrams are also known as

A device or technique that ensures production of a good unit every time is a

Inspections should NOT take place

Which of the following determinants of service quality means the firm performs the service right the first time and the firm honors its promises?

Which of the following statements is NOT true regarding the importance of the role that an operations manager plays in addressing service quality?

Which of the following is NOT an external failure cost?

One hundred percent inspection

Which of the following TQM tools would be best suited for displaying the number of students majoring in each business discipline?

To develop a standard or benchmark, firms need to start with

Which of the following determinants of service quality means approachability and ease of contact?

Attribute inspection measures

What is training and empowering frontline employees to solve a problem immediately?

Which of the following could reduce costs and increase profit?

Taguchi's quality loss function is based on a

A successful quality strategy begins with