Ch 7 Listening

Empathic listening means feeling sorry for someone else. True/ False

Critical listening is more passive than informational listening. True / False

The evaluation stage of listening involves making a value judgment about the merits of what someone else has said. True/ False

Research indicates that most people spend more time talking than listening. True/ False

Hearing is a passive process; listening is an active process. True/False

We engage in this form of listening when our goal is to evaluate or analyze what we're hearing: analytical critical informational empathetic

After a lengthy meeting with the boss and several of his coworkers, Alex asked his friend Jeff if he was concerned about the number of layoffs that his boss said were coming. Jeff looked puzzled for a moment before telling Alex that he wasn't sure when exactly their boss had said to expect layoffs. That exchange reflects which of the following myths of listening? People vividly recall information that they hear. All listeners hear the same thing. Listening is natural and effortless. Hearing is the same as listening.

The average person speaks approximately 150 words per minute. true/false

Part of effective listening is responding appropriately to what you hear. true/false

Rachel finished her oral exam in her Spanish class and her teacher, Señora Lopez, evaluated her performance. Although Rachel did well on the exam and most of Señora Lopez's comments were positive, Rachel only focused on the negative critiques and felt very bad about her performance. Rachel just engaged in which of the following behaviors? selective attention pseudolistening negative attention bias content oriented listening

Listening non-judgmentally is important for effect critical listening. true/false

Asking follow-up questions to confirm our interpretations of someone else's statements is a strategy for: avoiding the vividness effect evaluating the speaker's credibility separating what is said from what isn't said minimizing the effect of a confirmation bias

Which type of listening response includes the use of head nods, facial expressions, and short utterances such as "uh-huh" that signal your interest to the speaker? engaging backchanneling pseudolistening supporting

The tendency to pay attention only to information that supports our values and beliefs is called what? confirmation bias vividness effect valuation bias mere exposure effect

A(n) _________________ is a memory aid that helps people recall important information. mnemonic device alliteration device recall device memory enhancement device