ch 13

1. Industrial-organizational psychology is a branch of psychology that studies ________. A. how human behavior and psychology affect work and how they are affected by work B. how jobs typically performed by women are underpaid compared to jobs typically performed by men C. how the unemployed are fundamentally different from the employed D. why American workers are not as good as Japanese workers

2. ________ psychology is specifically concerned with describing job requirements and assessing individuals for their ability to meet those requirements. A. human factors B. industrial C. organizational D. work

3. ________ psychology is a discipline interested in how relationships among employees affect those employees and the performance of a business. A. human factors B. industrial C. organizational D. work

4. An organizational psychologist studies ________. A. an applicant's qualifications for a job B. the kind of mentality required to perform a job C. whether cubicles or an open floor plan are more conducive to productivity D. worker satisfaction, motivation, and commitment

5. ________ psychology is the study of how workers interact with the tools of work and how to design those tools to optimize workers' productivity, safety, and health. A. human factors B. industrial C. organizational D. performance

6. In Europe, what is human factors psychology called? A. ergonomics B. global factors C. human ecology D. humanics

7. Ted conducts a study regarding how walking on a treadmill instead of sitting at a desk impacts worker productivity. Ted's study is within the industrial-organizational specialty area of ________ psychology. A. health B. human factors C. industrial D. organizational

8. Which of the following exemplifies the Hawthorne effect? A. Cancer patients participate in therapy sessions and talk about their worries to improve their mental health. B. Cancer patients volunteer for an experimental treatment and report improved mood to the researchers during the first few days of the treatment. C. Doctors treating those with terminal cancer expect married patients to live longer than unmarried patients. D. Patients who know they have cancer act differently from patients with undiagnosed cancer.

9. According to the research of Lillian Gilbreth, many employees were motivated by money and ________. A. early retirement B. health care C. job satisfaction D. time off

10. Which of the following exemplifies a worker-oriented approach to job analysis? A. operates lottery machine, handles cash transactions, works with the public B. publishes one research article and complete at least one research grant a year C. works well under pressure and in group situations D. works with large exotic animals

11. According to research, what kind of job interview is most successful at predicting job performance? A. Interviews do not successfully predict job performance. B. Interviews that are structured. C. Interviews that are unstructured. D. Interviews that ask each candidate a different question

12. Which form of mentor-protégé relationship is the rarest? A. female mentor-female protégé B. female mentor-male protégé C. male mentor-female protégé D. male mentor-male protégé

13. What is the most common reason for invoking a bona fide occupational qualification (BFOQ) as a defense against an employer accused of discrimination? A. age B. race C. religion D. sex

14. Carlos is a small business owner. Recently, he became the primary caretaker for his aging mother. He works long hours at his business while also making sure that his mother can keep her medical appointments and has company in the evening. This exemplifies ________. A. BFOQ B. downsizing C. scientific management D. work-family balance

15. Lucia is optimistic about goal achievement, and she encourages her team to think critically and solve problems. She is also considerate of their needs. What type of leader is Lucia? A. scientific B. transactional C. transformational D. X-Y

16. Hershel is a strict, goal-oriented manager. When his team achieves their daily productivity goals he rewards them with long lunches and bonus pay. When his team falls behind, he extends the work day by an hour and cuts lunch by fifteen minutes. What type of leader is Hershel? A. behavioral B. motivational C. transactional D. transformational

17. Design teams for car manufacturers create new vehicle models. What type of team does this exemplify? A. creative B. problem-resolution C. tactical D. virtual

18. The diagnostic teams at the Centers for Disease Control exemplify a ________ team. A. creative B. problem-resolution C. tactical D. virtual

19. What kind of team is formed when groups of geographically disparate people come together using digital communications technology? A. creative B. problem-resolution C. tactical D. virtual

20. ________ are the symbols, language (jargon, slang, and humor), narratives (stories and legends), and practices (rituals) that represent the underlying cultural assumptions of an organizational culture. A. basic assumptions B. espoused values C. observable artifacts D. patriarchal

21. Claudia is told by her psychology professor that if she wants to receive a good grade on her final exam, she will need to come to his house for dinner and private tutoring. Claudia suspects her professor may be sexually harassing her. What form of sexual harassment does this represent? A. academic B. hostile environment C. quid pro quo D. withholding a reward

22. Rosetta is a master electrician. Often, she is the only woman at the construction site. Her male coworkers frequently make sexual comments about her appearance. She complains to the site manager, but he tells her to toughen up. What form of sexual harassment does this represent? A. career B. hostile environment C. quid pro quo D. withholding a reward

23. What area are human factors psychologists researching when they study when and how people decide to respond to engine failure during flight? A. attention B. cognitive engineering C. cognitive task analysis D. task analysis

24. Different personality types use different forms of impression management during job interviews. For example, extroverts use ________. A. ingratiation B. mirroring C. smiling and direct eye contact D. verbal self-promotion