Academy Test - Business

25 July 2022
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20 test answers

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question
Telling a customer or assistant that you got to do it or I don't worry in this area. is a positive way to help. True or false
answer
False
question
the meaning of shrink?
answer
The shortage or difference between physical count inventory an inventory
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Where can you find your stores cultural Demographics?
answer
Store of the community (SOTC)
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Understand on hands causes what?
answer
A exeessive amount of freight
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Overstated on hands causes what?
answer
A shortage in freight causes out of stocks
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what was Sam Waltons take on customer service?
answer
Greet theme, Help them, thank them, make them feel IMPORTANT
question
which is not one of the beliefs of walmart
answer
safety and compliance
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which is not one of the W's of walmart touring
answer
Which
question
why are the reason customers choose pick up today?
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convenient ,assoctmen, lower prices,
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How to wrap up a tour
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clarify notes, ask questions
question
coaching for improvement when a associates breaks policy True or False
answer
True In portent Formal an is written
question
Coaching for success is used how?
answer
Intentions to teach, train, developing associates on the floor on the spot this is very informal
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Swas (store with in a store )
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where you can find your VPI merchandise for right place, right time, right product for every customer, and track sales and calender events
question
sales are based only on customer count an average ticket
answer
False
question
During a Tour it gives you a chance to do what?
answer
dig or dive into your area
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walmart Dress code represents walmart it's part of walmart brand
answer
True
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what is the most effective way in preventing shrink?
answer
Aggressive hospitality
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what are ways to prevent shrink?
answer
aggressive hospitality, price changes, invertor control, merchandise protection
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coaching by walking around (CBWA) to develop relationship with your associates
answer
True
question
Tour breakdowns 6 W's of touring
answer
Who , What, When, Where, Why ,How