End Of Module Quiz For Amazon CMMS Knet Training And Summery Of Each Module

Planning is performed by the...

maintain equipment in good operating condition to

A Leadman's responsibility is limited to

The first maintenance organization was a/an

In a functional organization, work is divided according to...

An area organization...

in a centrally controlled organization

At different times , maintenance is controlled by the...

An organization chart

you can overcome resistance to organization changes by

The written work order used for short duration running repairs is a

There are______________________ types of written orders you could use.

Work orders -

Job tickets

standing work orders

master schedules

Special work orders

Reserve ______________________ instructions for emergencies, as when a worker is injured, or a piece of equipment is nearing breakdown

It is important for a supervisor to sign the stock issue record T/F

Emergencies -

Unscheduled work—

• Planned and scheduled work—

Which type of maintenance includes the inspection of equipment?

scheduling maintenance work is one of the maintenance planners duties t/f

installing, modifying, and relocating equipment is considered non-maintenance work and should be funded separately. t/f

the maintenance supervisor can approve schedules for all equipment in the plant t/f

Project work

construction

installation

equipment modiication

The term maintenance work refers to the repair and upkeep of equipment and facilities. The work covers preventive maintenance, unscheduled repairs, scheduled maintenance, emergency repairs, and ______________________ support

Preventive maintenance

Unscheduled repairs are ______________________ work that can be completed in less than two manhours. The term also covers work that can be delayed for a short time with little risk of equipment failure.

Scheduled maintenance refers to major repairs, ______________________, and overhauls.

Emergency repairs

Facility support is a term that covers ______________________work, building and grounds maintenance, and tool sharpening.

unscheduled repairs are usually defined as taking not more than how many manhours?

• Adjustments. Minor changes requiring only ______________________ tools, no parts, and usually less than 0.5 manhours.

Backlog

Deferred maintenance.

Equipment repair history. List of repairs made on a piece of equipment that includes ______________________ and cost information.

Failure coding

Inspection

Maintenance work order. A detailed ______________________ request for maintenance services

Major repairs.

Minor repairs

Modification. Change in equipment capability or ______________________.

Overhaul.

Planning. Determining the resources and ______________________ needed for a major job.

Priority.

Rebuild

Repetitive maintenance. Regularly ______________________ maintenance jobs.

Schedule compliance

Scheduling

Workload Manhours required to carry out a maintenance program. Includes all scheduled and unscheduled work and ______________________ support.

use a standing work order for

PM services include

work that must be done immediately

the person who evaluates PM results and reviews all maintenance costs is known as the

construction, equipment installation, modification, and relocation are often done

the amount of non-maintenance work a maintenance group can do is limited by

close a work order when

major changes made in existing equipment or facilities are called

minor changes requiring only hand tools, no parts, and usually less than 0.5 manhours are called

extensive, non-routine repairs requiring a crew are called

work orders can originate from

which of the following is true of the work description included on a work order

which of the following is true of assigning priorities

labor use is reported on the

Maintenance work involves which of the following tasks

besides ordering engineering services from maintenance, the EWO can also be used to

the figure on a work order that explains why the work was necessary is called the

which of the following is true of reporting labor and material data from standing work orders?

the primary control document used by the maintenance planner is the

to carry out routine, repetitive chores, the master schedule can be used in combination with

which of the following is not among the questions a supervisor should ask himself when evaluating a decision

the only practical way to reduce overall maintenance costs is to

the first step in developing a computer-based information program is to

detailed labor information from past jobs can enable you to

on which of the following would you not find labor use reported

The repair history

supplementary information that need not be collected regularly nor processed by computer is called

informal information, or sampling

you can establish a generally reliable performance index by watching the ratio of

reliable formal and informal information can help the supervisor by

maintenance planning reduces costs because of a planned job

which of the following questions is not important in setting the time frame of a planned job

if the detailed cost estimate on a job is considerably higher than the preliminary estimate, you should

setting priority on a job

finding a source for materials needed on a job

the technique that determines which skills work together and the general order in which skills will be applied is called

when the planner leaves the separation of manpower needs and available craftsmen to the supervisor,

which of the following accounts for the most planned work?

which of the following is true of planned jobs

the principal result of planning major jobs is

a description of how work will be done to achieve a desired result is called a(n)

quantity standards measure performance against which of the following

which of the following conditions must your maintenance department meet if standards are to be workable

which standard technique is used to determine what percent each element of a job contributes to the total time spent on the job

the most carefully measured standards used are called

which of the following is true of benchmarks

engineered performance standards are based on

receiving job instructions and planning equipment use are part of

backlog data comparing actual and estimated manhours can be used to control

if you analyze a rising backlog by craft, you will see

which of the following is a form of information returned by computer

the time sheet provides the computer with

a failure code, indicating why a repair was necessary, is an example of a computer

the computer program defines

the stock issue form provides computer data on

which of the following is true of a package program

computers that connect to a central server and access standard shared information are

which of the following is true of optical scanning

with proper programming, the computer information available to you should include

a proper program allows you to answer

which of the following is a PM function

with which kind of equipment is PM effective

emergency labor is usually more expensive then regular labor by

if you cannot inspect every piece of equipment, PM can still be effective by concentrating on equipment whose failure can

when conducting inspections

which of the following offer the greatest opportunity for both immediate and long-term improvements

priorities for maintenance jobs should be assigned during which stage of the planning process

which of the following is true of the maintenance job order

scheduled maintenance that must be completed within two weeks to avoid safety hazards, downtime, or equipment damage is considered

Deferred maintenance that should be completed only as labor becomes available is considered

to make sure that scheduled work is performed

when starting a PM program

when very few deficiencies are uncovered in PM inspections, you may wish to

the initial startup of a PM program

A technique that uses non destructive testing is called

which of the following is true of checklists

Equipment operators can often handle such minor chores as

you can make certain that each piece or equipment is lubricated on schedule by

How often you lubricate depends on which of the following factors

in large facilities, lubrication crews usually work from a

scheduling should precede

work that is not planned

production must be consulted in scheduling

cooperation in planning between production and maintenance can lead to what degree of cost reduction

repair histories are helpful in determining

which of the following is true of forecasts

which of the following would be found on a schedule for production personnel

once maintenance has verified the importance of recommended jobs and resource availability,

scheduled compliance should be measured by

the preliminary schedule is presented for approval

in order to respond effectively to an emergency, you must know

when few resources are needed to remedy an emergency,

which of the following is true of unscheduled work

most PM services can be monitored with

the standing work order is used to direct

the document that controls all maintenance work is the

actual work completion should be reported

which of the following is true of the engineering work order

janitorial work is controlled by

the key person in control of maintenance work is the

the single most important source of work identification for a supervisor is the

the two most important aspects of PM work identification are

in which of the following would you find a parts description

a major responsibility in the use of heavy industrial equipment and rigging is

during routine or unscheduled work, an effective supervisor should

the first requirement on a worksite is

when a major job has been completed

to measure job performance

after completing a major job, an effective supervisor will

a major consideration after completing a job is

work performed exclusively by the same personnel is called

unscheduled repairs require

which of the following are results of preventive maintenance

how many hours does the average crew member work each year

work is scheduled on an annual calendar called a

as a general rule, scheduled maintenance should represent how much of total workload

when emergency repairs take up 5% of your total maintenance manpower

overtime is frequently caused by

the number of estimated hours of planned work identified but not completed is called a

the right crafts are available in the correct number when

preventative maintenance is controlled by

routine janitorial and building and grounds chores are part of

unscheduled repairs should not be performed

operations support work

a well run PM program

which of the following is a contributing factor to absenteeism

limiting the number of employees who can take vacations at any one time is a halfway measure because

when slight differences exist between time available for vacations and needed labor, you should consider

the best source for determining skills needed for any particular period is

the productivity of the maintenance crew

the stockroom in a small facility of 50 employees or less is usually run by

control of inventory is shifted away from maintenance and toward accounting or purchasing when

the role maintenance planners have in obtaining materials includes

one material controller usually supports

the parts catalog

which of the following is used to enter costs into the work order reporting system

what portion of a parts purchase price is spent keeping it in stock for a year

when determining the order point (OP), WP stands for the peak weekly usage. The peak weekly usage should represent

The EOQ and the OP should be recalculated

the two-bin system requires

shop planners have a clear understanding of all the facets of the job because

generally, work requiring planning support is directed first to the

Noncraft personnel are often used to convey stock to the first station becuase

routine maintenance and adjustments performed on a machine tool are usually handled by

most component rebuilding is done

which of the following is true of heavy mobile equipment shops

which of the following do machine, fabrication, and mobile equipment shops have in common

performance in a mobile equipment shop is measured by

the location of facilities in a workplace

which of the following is true of a central shop

the greatest contribution a maintenance supervisor can make to cost control is

more labor per unit of material is usually spent on

which of the following is not a budget commonly used

in zero-based budgeting, supervisory personnel

which form of budgeting requires that each activity must be broken down into resource requirements and related to production

which form of budgeting measures production targets in terms of maintenance manhours

one advantage of the factor budget is that

when 40% of a facility's equipment is responsible for 70% of total maintenance costs,

which of the following maintenance jobs are not in keeping with a successful maintenance cost reduction program

which of the following is not a factor in material costs

obtaining parts quickly is most likely to be the concern of the

which of the following data are critical to performance at the first line supervisory level

cost per production hour

how much time should a supervisor try to devote to supervising the workforce

the supervisor in charge of a 20 worker crew generally has more control than

the trend line shows

the distribution of manhours among the work categories reflects

maintenance cost reports should show

comparing monthly maintenance costs with total units of production reveals

the real objective of measuring performance is to

The percentage of time the workforce is available for productive work is called

labor utilization and effectiveness together are the measure of

failure to anticipate labor or material needs

the number of workers needed to perform identical jobs

cooperation between the maintenance and operations departments can be measured by

who must have a complete responsibility for effective use of the labor force

excessive union grievance activities and high labor costs are often the result of

which of the following do maintenance reports typically not include

which of the following is not a function of work sampling

which of the following is true of observation routes

effective training can

when using self-study materials, do not

if you supervise a multicraft crew

basic job skills

on the job apprentice training is

one of the best way to find out if instructions are understood is to

the most important consideration to emphasize to trainee is

competition

which of the following can slow learning progress

the first step in successful training is

quality supervision

for a crew to be 40% productive, how much time must the supervisor spend in direct supervision

the forecast

planning

anticipating major tasks or problems

delegating work successfully

when passing along work to your crew,

in planning a days work,

learn to say no

when you must say no

the manner in which a department, section, or group is set up is called

maintenance does not have complete control over PM procedures because

the maintenance department has the least control over which of the following workload elements

which of the following factors does maintenance have the most control over

which of the following is necessary in building an effective maintenance system

in order to develop a maintenance concept, you must first

the primary monitor of maintenance needs is the

the cost estimate of the job normally determines

the statement "major maintenance work must be classified by priority" is a typical

practical, step by step instructions are called

in order to identify the workload, you must take which of the following into account

to employ crew members effectively, you must

your estimate of how long a job should take should become your

if one of your workers turns in low quality work, you should

while disciplining a worker, also use

the measure of how much work is done in a given time is called

overhauls and other major jobs may

emergency jobs are unexpected conditions that

when an ex-pipefitter supervises electricians, he should

which of the following may be duties of a facility engineering maintenance crew

the person who usually establishes the facility maintenance system and sets the department goals is called the

productivity goes down if workers are

in matters concerning safety and comfort, you will earn the crew's cooperation if you.

incomplete job instructions

offering training to employees often encourages

temporary repairs

workers will be more likely to meet a high professional standard if

which of the following can result from absenteeism

if you are new at the job and lack experience,

if you are angry or impatient with one worker,

to encourage group cooperation, you should

the crew responds positively when

company rules apply to which of the following

which factor(s) should you consider when determining corrective action?

how can rules best be presented to employees

if you have been lax in enforcing rules, what must you do before "cracking down"

when dealing with the steward, you should not

a worker needs to know he is

motivation is decreased by

which of the following can result in lost time

when employees feel no loyalty toward a company,

a successful leader

supervisory training should always stress

what is the most important aspect of your job as a supervisor

the best time keeping method is one in which employees

which of the following is not usually a part of a group leaders job

making job planning a group effort

if you respect your crew members,

you can expect a union representative to

what is the best method for settling industrial disputes

which of the following actions would not be considered insubordination

if an employee fails to follow an order given by a supervisor, as punishment, during a heated argument, a third party would probably

when are late starts and early quits considered insubordinate acts

if you cannot calm an abusive worker, you should

the appropriate corrective actions for vocal threats or threatening gestures is

the most serious insubordinate act is

in order to take corrective action against an employee who physically assaults you away from the facility, you must prove that the

when should you not take action against horseplay

if it is demonstrated that a supervisor did nothing to end a feud among employees, and a fight breaks out, a third party might

what is the accepted way of handling two employees who engage in fighting

corrective action decisions should not involve

your goal in taking corrective action should be to

a step by step procedure used to correct improper behavior is called

if you take a punishing approach to corrective action,

which of the following is not acceptable as evidence

who is responsible for informing employees of corrective action measures

if an employee is physically unable to do his or her normal work, your first step should be to

if you see an employee sleeping on the job, your first action should be to

when an employee damages company property, you should first

an arbitrator at a corrective action hearing will consider whether or not

when an employee comes to you with a question

which of the following is a characteristic of an effective supervisor

grievances involving corrective action are often handled differently form other grievances in that

if you answer to a problem is not acceptable to an employee, what will probably happen

when you receive a written grievance. what should you do

it is an arbitrators job to

an arbitrators reputation can be investigated by

the best witness at an arbitration hearing is

when should you begin investigating a problem

what is the best answer for a witness to give when asked by a union counsel, "where you told to say that"

discrimination complaints are handled by the

an affirmative action program involves

when interviewing a potential employee, do not ask him or her about

the basic labor/management law of this country is the

which of the following is not a function of the national labor relations board

under the Taft-Hartley Act, the president can order workers back on the job by requesting a

which act of congress regulates day to day affairs of unions

if an OSHA violation is not corrected within the specified time period,

OSHA requires that records be kept on

the minimum wage is fixed by the

EWO stands for