MIS Chapter 3 example #83647

measures the number of people a firm can communicate with all over the world

implies that organizations that cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction

A new way of doing things that initially does not meet the needs of existing customers

Produces an improved product customers are eager to buy

a massive network that connects computers all over the world and allows them to communicate with one another

Provides access to Internet information through documents including text, graphics, audio, and video files that use a special formatting language called HTML

publishes hypertext on the WWW, which allows users to move from one document to another simply by clicking a hot spot or link

the current version of HTML delivers everything from animation to graphics and music to movies; it can also be used to build complicated web applications and works across platforms, including a PC, tablet, smartphone, or smart TV.

The Internet protocol Web browsers use to request and display Web pages using URL - universal resource locator

An international community that develops open standards for the Web.

Allow users to access the WWW

the address of a file or resource on the web such as www.apple.com

a service that allows the owner of a domain name to maintain a simple website and provide email capacity

a program that runs within another application such as a website

A nonprofit organization that has assumed the responsibility for Internet Protocol (IP) address space allocation, protocol parameter assignment, domain name system management, and root server system management functions previously performed under U.S. government contract.

A term to refer to the WWW during its first few years of operation between 1991 and 2003

the buying and selling of goods and services over the internet

Includes ecommerce along with all activities related to internal and external business operations

occurs when a new radical form of business enters the market that reshapes the way companies and organizations behave

-expanding global reach -opening new markets -reducing costs -improving operations -improving effectiveness

refers to the depth and breadth of details contained in a piece of textual, graphic, audio, or video information

the ability of an organization to tailor its products or services to customers specifications

Occurs when a company knows enough about a customer's likes and dislikes that it can fashion offers more likely to appeal to that person

referring to the tail of a typical sales curve

This strategy demonstrates how niche products can have viable and profitable business models when selling via ebusiness. In traditional sales models, a store is limited by shelf space when selecting products to sell. For this reason, store owners typically purchase products that will be wanted or needed by masses, and the store is stocked with broad products as there is not room on the shelf for niche products that only a few customers might purchase. Ebusinesses such as Amazon and eBay eliminated the shelf-space dilemma and were able to offer infinite products.

agents, software, or businesses that provide a trading infrastructure to bring buyers and sellers together

occurs when a business sells directly to the customer online and cuts out the intermediary

steps are added to the value chain as new players find ways to add value to the business process

refers to the creation of new kinds of intermediaries that simply could not have existed before the advent of ebusiness

measures advertising effectiveness by counting visitor interactions with the target ad, including time spent viewing the ad, number of pages viewed, and number of repeat visits to the advertisement

allows a business to generate commissions or referral fees when a customer visiting its website clicks a link to another merchant's website

Box running across a web page that contains advertisements

a count of the number of people who visit one site and click on an advertisement that takes them to the site of the advertiser

a small file deposited on a hard drive by a website containing information about customers and their web activities

A small web page containing an advertisement

A technique that induces websites or users to pass on a marketing message

exact pattern of a consumer's navigation through a site

The number of page views (i.e., the number of times a particular page has been presented to a visitor). The pattern of websites visited, including most frequent exit page and most frequent prior website. Length of stay on the website. Dates and times of visits. Number of registrations filled out per 100 visitors. Number of abandoned registrations. Demographics of registered visitors. Number of customers with shopping carts. Number of abandoned shopping carts.

a plan that details how a company creates, delivers, and generates revenues

A plan that details how a company creates, delivers, and generates revenues on the internet

the original term for a company operating on the internet

applies to businesses buying from and selling to each other over the internet

applies to any business that sells its products or services to consumers over the internet EX amazon

an online version of a retail store where customers can shop at any hour

Traditional businesses with actual stores in which trade or retail occurs, without an internet presence

a business that operates in a physical store and on the Internet EX: Barnes & Noble

operates only in the internet EX. google

applies to any consumer who sells a product or service to a business on the internet EX priceline.com

applies to customers offering goods and services to each other on the internet EX ebay, craigslist

Generates revenues by providing digital content such as news, music, photos, or videos

provide specialized information on behalf of producers of goods and services and their potential customers

bring together buyers and sellers of products and services

operate central website for users to access specialized content and other services

provide services such as photo sharing, video sharing, online backup and storage

processes online sales transaction

keywords that advertisers choose to pay for and appear as sponsored links on the Google results pages

Website software that finds other pages based on keyword matching similar to Google

Evaluates variable that search engines use to determine where a URL appears on the list of search results

Combines art along with science to determine how to make URLs more attractive to search engines resulting in higher search engine ranking

generates revenue each time a user clicks on a link to a retailer's website

generates revenue each time a user clicks on a link that takes the user directly to an online agent waiting for a call

generates revenue each time a website visitor is converted to a customer

a company that provides access to the internet for a monthly fee

occurs when a system updates information at the same rate it receives it

a service that enables instant or real-time communication between people

Answer simple questions quickly and easily. Resolve questions or problems immediately. Transmit messages as fast as naturally flowing conversation. Easily hold simultaneous IM sessions with multiple people. Eliminate long-distance phone charges. Quickly identify which employees are at their computer

converts an audio broadcast to a digital music player

allows people at two or more locations to interact via two-way video and audio transmissions simultaneously as well as share documents, data, computer displays, and whiteboards

blends videoconferencing with document sharing and allows the user to deliver a presentation over the web to a group of geographically dispersed participants

helps companies manage the creation, storage, editing, and publication of their website content

the set of ideas about how all information in a given context should be organized

identifying limited market segments managing consumer trust ensuring consumer protection adhering to taxation rules

The main challenge of ebusiness is the lack of growth in some sectors due to product or service limitations

Internet marketers must develop a trustworthy relationship to make that initial sale and generate customer loyalty

The need for a company to protect its customers. System's security must allow the site to be flexible and easy to use.

Companies that operate online must obey a patchwork of rules about which customers are subject to sales tax on their purchases and which are not

The next generation of Internet use - a more mature, distinctive communications platform characterized by three qualities Collaboration Sharing Free

content sharing through open sourcing user-contributed content collaboration inside the organization collaboration outside the organization

consists of nonproprietary hardware and software based on publicly known standards that allow third parties to create add-on products to plug into or interoperate with the system

contains instructions written by a programmer specifying the actions to be performed by computer software

any proprietary software licensed under exclusive legal right of the copyright holder

refers to any software whose source code is made available free for any third party to review and modify

content created and updated by many users for many users

an online marketing concept in which the advertiser attempts to gain attention by providing content in the context of the user's experience in terms of its content, format, style, or placement

where buyers post feedback on sellers

a set of tools that supports the work of teams or groups by facilitating the sharing and flow of information

Collaborating and tapping into the core knowledge of all employees, partners, and customers

Involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions

supports the capture, organization, and dissemination of knowledge throughout an organization

consists of anything that can be documented, archived, and codified, often with the help of IT

Knowledge contained in people's heads

refers to the wisdom of the crowd

sources capital for a project by raising many small amounts from a large number of individuals, typically via the internet

communication such as email in which the message and the response do not occur at the same time

communications that occur at the same time such as IM or chat

refers to websites that rely on user participation and user-contributed content

An application that connects people by matching profile information

the practice of expanding your business and/or social contacts by constructing a personal network

maps group contacts identifying who knows each other and who works together

represent the interconnection of relationships in a social network

Specific keywords or phrases incorporated into website content for means of classification or taxonomy

Describes that collaborative activity of marking shared online content with keywords or tags as a way to organize it for future navigation, filtering, or search

a keyword or phrase used to identify a topic and is preceded by a hash or pound sign (#)

similar to taxonomy except that crowdsourcing determines the tags or keyword-based classification system

A locally stored URL or the address of a file or Internet page saved as a shortcut

allows users to share, organize, search, and manage bookmarks

an online journal that allows users to post their own comments, graphics, and video

The practice of sending brief posts (140 to 200 characters) to a personal blog, either publicly or to a private group of subscribers who can read the posts as IMs or as text messages.

a web format used to publish frequently updated works, such as blogs, news headlines, audio, and video, in a standardized format

Collaborative Web site that allows users to create, add, remove, or moify content

describes how products in a network increase in value to users as the number of users increases

content from more than one source to create a new product or service

a set of routines, protocols, and tools for building software applications used for mash ups

are WYSIWYG, or what you see is what you get tools. They provide a visual interface to build a mashup, often allowing the user to drag and drop data points into a web application

1. technology dependence 2. information vandalism 3. violations of copyright and plagiarism

As society becomes more technology-dependent, outages hold the potential to cause ever-greater havoc for people, businesses, and educational institutions.

Allowing anyone to edit anything opens the door for individuals to purposely damage, destroy, or vandalize website content

Online collaboration makes plagiarism as easy as clicking a mouse

Based on "intelligent" Web applications using natural language processing, machine-based learning and reasoning, and intelligence applications

Involves the use of strategies and technologies to transform government(s) by improving the delivery of services and enhancing the quality of interaction between the citizen-consumer within all branches of government

The ability to purchase goods and services through a wireless Internet-enabled device