MIS Ch. 7 Final Study Guide

________ are formally defined, standardized processes that involve day-to-day operations. A) Dynamic processes B) Unstructured processes C) Structured processes D) Kinetic processes

Which of the following is an example of a structured process? A) ill-defined situations B) collaboration C) customer returns D) social networking

________ are flexible, informal, and adaptive processes that normally involve strategic and less structured managerial decisions and activities. A) Operational processes B) Dynamic processes C) Inherent processes D) Structured processes

Which of the following is an example of a dynamic process? A) Samsung accepts the return of a defective television from its dealer. B) Starbucks places an order for coffee beans from its local supplier. C) Amazon.com hires customer service representatives to help customers with their online orders. D) Nike uses Facebook and Twitter to generate buzz about its new line of running shoes.

Which of the following is a characteristic of dynamic processes? A) They support strategic and less structured managerial decisions. B) They are usually formally defined and documented. C) They support operational and managerial decisions and activities. D) They are standardized processes.

Which of the following workgroup processes is related to sales and marketing? A) lead tracking B) order management C) customer support D) accounts receivable

Which of the following workgroup processes is related to operations? A) account updating and tracking B) sales forecasting C) finished goods inventory management D) treasury and account management

Lilian interviews ten applicants for the position of sales manager in her organization. Based on the applicants' qualification and experience, she selects the best candidate. Lilian belongs to the ________ workgroup. A) customer service B) operations C) human resources D) marketing

11) Which of the following information systems eliminates data duplication and carefully manages changes to duplicated data to maintain consistency? A) departmental information systems B) workgroup information systems C) personal information systems D) enterprise information systems

Which of thefollowing statements is true about workgroup information systems?A) They are easy to change. B) They minimize data duplication among departments. C) They can be operated without training. D) They support 10 to 100 users.

________ processes span an organization and support activities in multiple departments. A) Enterprise B) Inter-enterprise C) Strategic D) Reactive

Which of the following statements about enterprise information systems is true? A) The procedures are not formalized or documented. B) They do not require users to have any formal training. C) They are very difficult to change. D) They support 10 to 100 users.