MHR Quiz 3

The tendency of the parts of an organization to disperse and fragment is known as differentiation. T/F

Organizational design is concerned with an organization developing ________. optimal structures of accountability and responsibility to execute its strategies important decisions that are suggested by employees the most favorable methods of accomplishing both the diversity and synergy plans the best structures of costs and efficiency that an organization uses to meet goals new MBO goals

The arrangement of having discrete parts of a task done by different people is known as division of labor. T/F

Voluntary collectives with the purpose of advancing their members' interests are known as ________. nonprofit organizations mutual associations mutual-benefit organizations volunteer co-ops for-profit organizations

There are two kinds of spans of control are ________. flat and broad hierarchy and nonhierarchy tall and short narrow and wide tall and hollow

With a hollow structure, the organization ________. is often called a horizontal organization is a rigid non-adaptive structure groups activities around similar products or services assembles product chunks, or modules, provided by outside contractors has a central core of key functions and outsources others to vendors who are less expensive or faster

When there are fewer rules and procedures, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks, this is known as integration. T/F

The vertical hierarchy is also known as ________. the network structure the X-Y chart the corporate steps an upward graph the chain of command

An advantage of centralization is that procedures are not uniform and thus easier to control. T/F

The formal and informal marketing systems of goods, services, and ideas, along with the customer relationships, that an organization sells are known as its organizational structure. T/F

Two advantages of decentralization are that managers are encouraged to solve their own problems, and decisions are made more quickly, increasing the organization's flexibility and efficiency. T/F

Organizations using a matrix structure ________. centralize authority into a single person contain two command structures, in which some people actually report to two bosses utilize teams or workgroups with few lines of authority establish a hierarchy in which employees report to only one supervisor contain multiple overlapping command structures, in which employees report to several managers

Companies that have gone through a rough start-up period may decide to change their structures so that they are less mechanistic to enable greater flexibility. T/F

A formal chain of command, standardization of rules and procedures, and use of cross-functional teams and computer networks so that there is frequent communication and coordination of the parts are the means for achieving ________. higher sales through analytics higher profits through goal setting lower costs through efficiency a common goal through integration differentiation through specialization

A company with authority centralized in a single person, a flat hierarchy, few rules, and low work specialization is a characteristic of an organization with a ________. horizontal design simple structure team-based design functional structure hollow structure

Time Warner has different divisions for magazines, movies, recordings, cable television, and so on. The Warner Bros. part of the empire alone has divisions spanning movies and television, a broadcast network, retail stores, theaters, amusement parks, and music. Time Warner is an example of an organization with ________. merchandise divisions geographic divisions product divisions common divisions customer divisions

The Safety Committee, a temporary team, was established to make the workplace a safer place. Members of the committee still work in their departments full-time, but meet twice a month for a few hours as a committee. This is an example of a ________. common purpose multipurpose design horizontal design modular design vertical design

When the new nurse was hired at the hospital, HR gave her a handout containing a chart that showed a family-tree-like pattern of boxes and lines, the formal lines of authority and the organization's official positions at the hospital. This handout is known as an emergency process and procedures flow chart. T/F

The structure of Shoe Mart consists of people with similar specialties put together in formal groups, such as the marketing, accounting, and human resource departments. This is an example of a ________. focused structure hollow structure simple structure centralized structure functional structure

Beautiful Homes builds new homes with products from numerous companies, such as garages from Home Depot and specially designed kitchens from a company in North Carolina. Beautiful Homes is an example of a modular structure. T/F

Becky, the CEO of an electronics retailer, is looking at the corporate structure that groups employees by specialties, such as store sales, HR, and accounting. This is an example of a functional structure. T/F

Paulina works as an order-taker at a fast food restaurant. She does not cook food, or even package the final order, but inputs the order and takes payment. Paulina reports directly to the shift manager, and seldom interacts with the general manager. This is an example of a mechanistic organization. T/F

Key IT Products has decided to retain its computer design, human resources, and marketing departments at its corporate office. But to cut costs and increase speed, it outsources many other functions such as production in Canada, accounting in a neighboring city, warehousing and distribution across town. Many components are manufactured overseas. This is an example of a matrix structure. T/F

Peter, the owner of Happy Burger, is involved in the company's daily decisions and has established procedures for every task. The company rules are clearly specified in the handbook, and Peter also believes in close supervision of all employees. Happy Burger is a(n) ________ organization. non-hierarchical organic informal mechanistic decentralized

Quality Paper Products utilizes a structure that includes functional divisions, and a divisional chain of command. For example, Mary Beth, a salesperson, reported to both her sales manager and the office products manager when she first started working on the city of Springfield account. Quality Paper Products has developed a ________. team-based approach modular structure hollow structure geographic-divisional structure matrix structure