Chp 8 - Spch

In the "Finding Common Ground through Listening" reading in Chapter Seven, pro-choice and pro-life groups overcome which common reasons for ineffective listening?

The listening program described in Chapter Seven, "They Learn to Aid Customers," cosmetologists were trained listening skills to

In the Looking at Diversity reading in this chapter, Bruce Anderson

According to a study of college students and their communication activities, about 30 percent of their communication time was spent

All of the following are ineffective listening styles mentioned in the text except

Which best describes the relationship between our rate of hearing speech and the average rate of speaking?

The process of using questioning and paraphrasing messages is a type of

Two kinds of listening to help are

All of the following are reasons why it is difficult to listen all the time except:

Giving only the appearance of being attentive is termed

Which of the following are styles of listening to help?

The advantage of paraphrasing to help is that

Which is the best helping paraphrase response to the following statement? "My boss keeps kidding me about how we should have an affair. I don't know what to do. Sometimes I think he's just joking, and sometimes I think it's a real proposition."

You meet a friend at the supermarket who asks how you are doing. You say, "I'm simply at wits' end--too busy." Which of the following from your friend would qualify as an insensitive listening response?

When you try to reflect the underlying message in a statement, you are engaging in

Which of the following bodily changes occurs during careful listening?

Which of the following is the best helpful paraphrase to "I'm really bummed out about my apartment situation."

Constructive criticism is a kind of listening response that falls into the category termed

Before you meet with your professor, you think that she will talk "over your head." When you actually speak with her, you have a difficult time understanding what she is saying. Based on the information given above, the most likely cause of your listening problem is

Which of the following is the best helping paraphrase response for the statement: "I can't stand that class! The lectures are a waste of time, and the tests are full of nit-picking questions. I'm not learning anything."

Paraphrasing can be considered a form of

The ability of a listener to think faster than a speaker can talk

The tentative nature of paraphrasing thoughts and feelings means that it is

"I think that the reason you're so confused is that you're trying to make everyone else happy and forgetting your own happiness." This statement is what type of listening response?

"From what you've said, it sounds like you're mad at your boss for expecting you to drop your personal plans whenever he wants you to work. Is that right?" This statement is what type of response?

Paraphrasing

All of the following are described in the text as helping responses except

Which of the following is an informational paraphrase to the statement, "You've got to get those reports in on time or it looks bad for both of us."

When choosing the best listening style, it is important to consider