Chapter 6 Quiz

An __ is a free copy of a published article.

An __ provides patient-related details of a medical practice.

What type of container is ideal for a policies and procedure manual?

Which of the following is NOT a positive strategy for confronting stress?

MEDLINE software gives immediate access to ___ and __, and allows the full text to be retrieved online.

When scheduling travel for anyone at the practice, what organization should the AMA contact via phone or online to check security changes for the airlines?

Good stress, also called __, is our body's nudge to maintain its function.

What part of the policies and procedures manual would include names, positions, physical locations, telephone or extension numbers, cell phone number and pager numbers of everyone in the office?

What type of environment should a medical office waiting area provide?

Which of the following is a HIPAA-compliant method for patient registration in the waiting area?

___ of individuals should be analyzed when designing work areas to increase efficiency.

The office in which Sally works is thinking of changing to EHR. How can Sally help make the transition run smoothly?

When asked to design and construct a method to convey practice information to patients, Rivka was unsure of how to begin. She works for a new pediatrician and the general parent population of their patients is below the age of 30. Which of the following would be a productive first step?

Which if these is an item not included on a travel itinerary?

Wall colors in the medical office should always be __.

A(n) __ leader offers advice but is also a participant in the team dynamics and seeks input from other team members.

Which item is NOT included in a policies and procedures manual?

Which of these includes an attempt of matching equipment furniture, and physical needs in order to complete tasks without decreasing productivity?

A daily schedule of travel events is known as a(n) ___.

How should chairs in the waiting area be arranged?

A(n) __ is an outline of the meeting that specifies the location, time, and major topics to be covered.

__ Would include description of frequently ordered testing and surgical procedures along with an account of the restrictions on diet or activity that the procedures impose.

__ Should be the primary focus of the reception area.

Two types of waiting areas should be in all medical offices: A sick patient area and a(n) ___ area.

If office forms are in an electronic format, a __ should be included in the manual for reference and training.

A(n) __ leader employs a "hands-off" policy and tends to allow other office members to make their own decisions.

The __, or employee handbook, is the reference that provides all employees with information about the work environment.

A(n) __ leader provides clear and definitive expectations to his/her team members.

An office design that is __, ___, and professional can assist personnel with meeting the healthcare needs of patients in a more productive manner.

What might a patient assume about the medical staff if the waiting area is in disarray, with trash on the floor, tattered furniture, and scattered reading material?