1. An ESS is an information system that supports the:
long-range planning activities of senior management.
knowledge and data workers in an organization.
decision-making and administrative activities of middle managers.
day-to-day processes of production.
management of customer relationships.
answer
long-range planning activities of senior management.
question
1. Which of the following is an example of a key force in a firm's broader, less immediate environment?
Competitors
Regulations
Suppliers
Economic trends
Customers
answer
Economic trends
question
1. From your reading of the chapter-opening case study discussing ABB's use of enterprise social networking, which of the following statements best expresses ABB's experience?
ABB's primary motivation for replacing its existing corporate intranet was to enhance its security.
Implementing Yammer improved employee productivity and collaboration.
Efforts to implement Yammer were met with significant resistance from employees.
Yammer provided ABB with a single entry point to all the information and tools ABB employees need for their jobs.
answer
Implementing Yammer improved employee productivity and collaboration.
question
1. Which of the following would a CSO not be responsible for?
Educating and training users about security
Keeping management aware of security threats
Maintaining tools chosen to implement security
Providing physical security
Enforcing the firm's information security policy
answer
Providing physical security
question
1. Which of the following statements about Plan International's new human resources system, as described in the chapter case, is not true?
It took six months to implement a working system at Plan International's international headquarters.
The new system helps manage grants and donations received by Plan International.
The new system is cloud-based and delivers information on a secure mobile platform.
The new system enables employees to update their own personal information.
answer
It took six months to implement a working system at Plan International's international headquarters.
question
1. You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics, such as views and click-throughs, about their current display ads. Which type of system will most efficiently provide a solution?
CRM
Enterprise system
Extranet
Intranet
KWM
answer
Extranet
question
1. The principal liaison between the information systems groups and the rest of the organization is a(n):
programmer.
information systems manager.
systems analyst.
CIO.
CSO.
answer
systems analyst.
question
1. Instant messaging, videoconferencing, and shared screens are all examples of ________ collaboration tools.
bimodal
colocated
synchronous
spontaneous
asynchronous
answer
synchronous
question
1. The use of digital technology and the Internet to execute the major business processes in the enterprise is called:
e-commerce.
e-business.
enterprise applications.
MIS.
KWM.
answer
e-business.
question
1. DSS and MIS are also referred to as ________ systems.
business information
business intelligence
executive support
business model
expert
answer
business intelligence
question
1. Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?
ESS
TPS
MIS
DSS
KWM
answer
ESS
question
1. Which of the following Google tools allows people to engage in group video chat?
Google Drive
Google Docs
Google Apps for Business
Google Circles
Google Hangouts
answer
Google Hangouts
question
1. Which of the following is not a true statement with respect to business processes?
Every business can be seen as a collection of business processes.
Analyzing business processes can enable you to achieve a clear understanding of how a business actually works.
The efficiency of a business firm is not related to its business processes.
Information systems can automate many steps in business processes that were formerly performed manually.
A business process may involve a unique way in which work, information, and knowledge are coordinated within an organization.
answer
The efficiency of a business firm is not related to its business processes.
question
1. The goal of social commerce applications is to:
connect through personal and business profiles.
use social media to connect with customers.
share opinions about purchasing products or services.
upload and share business documents.
harness collective knowledge to generate new ideas.
answer
share opinions about purchasing products or services.
question
1. In a business environment, the focus of collaboration is to:
accomplish the task at hand.
provide a sense of community.
foster better communication.
prevent miscommunication.
increase a firm's profit margin.
answer
accomplish the task at hand.
question
1. Engineers and scientists are examples of:
senior management.
production workers.
knowledge workers.
middle management.
operational management.
answer
knowledge workers.
question
1. Which of the following statements is not true about collaboration in a business setting?
Collaboration may be a short-lived activity, lasting just a few minutes.
Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity.
Meaningful collaboration requires a supportive business firm culture and the right, decentralized structure.
The evidence of the business benefits of collaboration is largely anecdotal.
Special types of information systems are available to support collaboration.
answer
Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity.
question
1. You have been hired by Inspiration Inc. to help improve its profit margin. Inspiration Inc. is a business communications consulting firm that services many clients in different industries throughout the world. The firm provides its clients with customized written recommendations about how to best use the client's existing resources to improve the client's internal communications. The company has approximately 100 consultants, all of whom are located in its central headquarters in Chicago. What system do you recommend to improve Inspiration Inc.'s business processes and increase its profit margin?
Extranet, to enable quick collaboration via the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed
CRM, to maintain easily accessible customer records to minimize the time spent looking for client data
KMS, to minimize redundant work on similar clients
Video conferencing system, to improve collaboration
MIS, to produce reports on the firm's operations
answer
Extranet, to enable quick collaboration via the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed
question
1. The term management information systems refers to a specific category of information systems serving:
integrated data processing throughout the firm.
transaction process reporting.
senior management.
middle management functions.
knowledge workers.
answer
middle management functions.
question
1. Interaction jobs are those jobs which:
require close coordination and collaboration.
involve knowledge that can't be put into an information system.
are performed typically by operational-level employees.
require intense levels of interaction with clients.
require an emphasis on innovation.
answer
require close coordination and collaboration.
question
1. Which of the following is an interorganizational business process?
Hiring an employee
Identifying a customer
Creating financial statements
Ordering raw materials
Checking product quality
answer
Ordering raw materials
question
1. Which of the following is most likely to have direct responsibility for ensuring that his or her company complies with existing data privacy laws?
CPO
CKO
CIO
CIP
CSO
answer
CPO
question
1. Producing a bill of materials is a responsibility of the ________ function.
finance and accounting
human resources
manufacturing and production
sales and marketing
technology
answer
manufacturing and production
question
1. What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools?
Cost/use matrix
Task/time matrix
Space/cost matrix
Time/space matrix
Time/cost matrix
answer
Time/space matrix
question
1. Identifying potential customers for the businesses' products or services is an activity associated with the ________ function.
finance and accounting
human resources
manufacturing and production
technology
sales and marketing
answer
sales and marketing
question
1. Each of the following is required for successful collaboration, except:
open culture.
strong hierarchy.
decentralized structure.
breadth of collaboration.
appropriate collaboration technology.
answer
strong hierarchy.
question
1. Which of the following systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance?
MIS
TPS
DSS
KMS
CRM
answer
DSS
question
1. A computerized system that performs and records the daily activities necessary to conduct business is classified as a(n):
executive support system.
management-level system.
decision support system.
transaction processing system.
business intelligence system.
answer
transaction processing system.
question
1. Second Life is an example of a(n):
virtual world.
wiki.
social networking site.
mind mapping tool.
extranet.
answer
virtual world.
question
1. Policies that determine which information technology will be used, when, and how, are provided by:
IT educational services.
IT management services.
application software services.
IT standards services.
data management services.
answer
IT standards services.
question
1. A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of a/an:
KMS.
TPS.
ESS.
MIS.
CRM system
answer
MIS.
question
1. As discussed in the chapter case, what is the primary reason why Spacebook failed?
It was too expensive to implement.
It was designed and developed without taking the organization's culture into consideration.
It did not include enough collaboration tools.
Its user interface was confusing.
It was riddled with technical issues.
answer
It was designed and developed without taking the organization's culture into consideration.
question
1. A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by many parts of the business.
TPS
DSS
automatic reporting system
MIS
enterprise system
answer
enterprise system
question
1. Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?
ESS
TPS
MIS
DSS
CRM
answer
MIS
question
1. Which of the following systems are designed to support organization-wide process coordination and integration?
DSS
MIS
CRM
Enterprise applications
ESS
answer
Enterprise applications
question
1. Development and support services for a firm's business systems are provided by:
IT educational services.
IT management services.
data management services.
IT standards services.
application software services.
answer
application software services.
question
1. The three principal levels of hierarchies within a business organization are:
senior management, knowledge workers, and service workers.
senior management, middle management, and operational management.
senior management, data workers, and operational management.
senior management, operational management, and workers.
senior management, operational management, and data workers.
answer
senior management, middle management, and operational management.
question
1. Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?
ESS
CRM system
MIS
DSS
SCM system
answer
SCM system
question
1. IBM Connections is an example of which of the following?
MIS
Enterprise social networking tool
E-commerce system
Intranet
Extranet
answer
Enterprise social networking tool
question
1. Key forces in a business's immediate environment include:
stockholders.
technological innovations.
economic conditions.
politic conditions.
global events.
answer
stockholders.
question
1. You work for a highly successful advertiser that is about to expand nationally. Of utmost importance will be finding a way to store and disseminate its clients' frequently updated branding and style guides throughout the organization. The guides include multiple image files and text documents. What system will best serve these needs?
A wiki
An extranet with KMS capabilities
A TPS with KMS capabilities
A telepresence system
A virtual world
answer
An extranet with KMS capabilities
question
1. Which of the following can typically access a company's intranet?
The general public
The firm's employees
The firm's customers
The firm's suppliers
The firm's outside contractors
answer
The firm's employees
question
1. A wiki is a type of collaborative:
social network.
blogging.
virtual world.
website.
MIS.
answer
website.
question
1. Which of the following is not a service typically provided by an information systems department?
Telecommunications services
Physical facilities management services
Data management services
Project management services
Human resources services
answer
Human resources services
question
1. Supply chain management systems are considered to be a(n) ________ because they automate the flow of information across company boundaries.
KMS
enterprise system
MIS
interorganizational system
cross-functional system
answer
interorganizational system
question
1. Which of the following refers to the purchase or sale of goods and services over the Internet?
E-commerce
E-business
CRM
MIS
SCM
answer
E-commerce
question
1. ________ technology allows a videoconference participant to give the appearance of being present at a location other than his or her true physical location.
Telepresence
Virtual reality
Screen sharing
Mind mapping
Virtual world
answer
Telepresence
question
1. Which of the following best describes the type of information systems FWO implemented, as discussed in the chapter case?
ESS
DSS
TPS
KMS
Cloud collaboration service
answer
Cloud collaboration service
question
1. Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?
ESS
TPS
MIS
DSS
CRM
answer
TPS
question
1. What is the most important benefit of an enterprise application?
Enabling speed of communicating
Enabling business functions and departments to share information
Enabling a company to work collaboratively with customers and suppliers
Enabling cost-effective, e-business processes
Enabling managers to make better decisions
answer
Enabling business functions and departments to share information
question
1. Cisco's WebEx is an example of which of the following types of collaboration tools?
Blog
Team room
Online meeting
Group calendar
Wiki
answer
Online meeting
question
1. ________ provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.
TPS
MIS
ESS
CPS
CRM systems
answer
CRM systems
question
1. Which of the following systems are designed to summarize and report on the company's basic operations?
KMS
DSS
ESS
TPS
MIS
answer
MIS
question
1. Employees that assist with paperwork at all levels of the firm are called:
data workers.
knowledge workers.
operational management.
service workers.
senior managers.
answer
data workers.
question
1. Which of the following types of systems could be used to enable different firms to work collaboratively on a product?
Intranet
Extranet
KMS
CRM
DSS
answer
Extranet
question
1. ________ support making decisions that are unique, rapidly changing, and not easily specified in advance.
MIS
TPS
ESS
DSS
KWM
answer
DSS
question
1. Which of the following would be primarily responsible for enterprise-wide governance and usage of information to maximize the value of an organization's data?
CKO
CPO
end users
CDO
CSO
answer
CDO
question
1. A ________ is a senior manager who oversees the use of IT in the firm.
CEO
CFO
CIO
CIT
CPO
answer
CIO
question
1. ________ systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies.
Collaborative distribution
Supply chain management
Reverse logistics
Enterprise planning
Digital dashboard
answer
Supply chain management
question
1. Suppliers, customers, employees, products and services, and ________ are the five basic components with which businesses must deal.
the environment
manufacturing and production
sales and marketing
invoices and payments
technology
answer
invoices and payments
Haven't found what you need?
Search for quizzes and test answers now
Quizzes.studymoose.com uses cookies. By continuing you agree to our cookie policy