chapter 16 management quiz

The six areas of organizational control include _____, physical, informational, financial, structural, and cultural. functional material governmental categorical human

A budget is a formal financial _____. audit summary projection scorecard statement

__________ is the last step in the control process. Take corrective action if necessary Develop an ideal Measure the performance Determine the problem Establish standards

Ensuring that employees follow instructions fully and completely is the purpose of which one of the following management functions? plan control organize lead motivate

The two core principles of TQM are _____. improvement of customer relationships, and development of strong corporate culture uniform focus on delivering customer value, and improvement of management-employee relationships improvement of employee morale, and enhancement of shareholder satisfaction uniform focus on delivering customer value, and continuous improvement of work processes development of strong organizational culture, and continuous improvement of work processes

Which of the following is not a reason why control is needed? Control helps an organization deal with complexity. Control allows one to adapt to change and uncertainty and detect opportunities. Control allows one to maintain authority over employees. Control helps one discover irregularities and errors. Control increases productivity or adds value.

An organization that is examining its return on investment (ROI) is using _____. flexible budgeting internal auditing trend analysis ratio analysis external auditing

______ focuses on problem solving and performance improvement, or speed with excellence, of a well-defined project. Benchmarking ISO 9000 ISO 14000 Reduced cycle time Lean Six Sigma

The PDCA cycle is part of _____. applying the RATER dimensions Six Sigma statistical process control Deming management management by exception

A company that works to create a culture that encourages rank-and-file employees to make suggestions and question the status quo, and also measures employee growth, is developing which perspective of the balanced scorecard? customer perspective financial perspective innovation and learning perspective internal business perspective employee perspective