ch 15 business communication

18 July 2023
4.4 (234 reviews)
25 test answers

Unlock all answers in this set

Unlock answers (21)
question
During presentations, speakers show their ______ by knowing their content well
answer
competence
question
Hadiya is skillful at reading the emotional signals of her audience and making quick, subtle adaptations to her presentation to connect with them. Hadiya is good at showing her
answer
Caring
question
During a presentation, promptly complying with requests raised by audience members
answer
establishes your reputation as being responsive
question
Which of the following statements about delivering presentations with confidence is true?
answer
Experiencing some nervousness can heighten your ability to deliver forcefully.
question
Your colleague Kanye has to give a presentation to an audience of strangers, and he is feeling a little nervous. Which of the following tips would be the best advice you could give him?
answer
speak with audience members ahead of time
question
Which of the following will help you manage your nervousness before your presentation?
answer
watching what foods and beverages you consume
question
Nan, a younger colleague, has to give her first presentation. What tip should you give her about managing her nerves?
answer
Focus on friendly faces in the audience to gain composure and confidence
question
Which of the following will help you maintain a flexible approach during your presentation?
answer
arriving early to deal with surprises regarding equipment, room layout, or attendance
question
In the middle of his presentation, Rey loses his train of thought. What should he do?
answer
Repeat his last statement to regain his thought process.
question
Which of the following presenters is using the room to advantage?
answer
Smith positions himself where people can see him easily.
question
In which of the following scenarios is the speaker acting advantageously?
answer
Nelson stands close to the audience to establish eye contact with them
question
What does "O" stand for in the SOFTEN model of nonverbal communication in presentations?
answer
open stance
question
What does "T" stand for in the SOFTEN model of nonverbal communication in presentations?
answer
tone
question
Which statement about the SOFTEN model of nonverbal communication in presentations is true?
answer
keeping your arms to your sides or gesturing with palms up is more inviting to the audience.
question
Which of the following statements is a helpful guideline for nonverbal communication during presentations?
answer
use your facial expressions to connect with your audience and show enthusiasm for your topic.
question
Ronald, a manager at Anderson Social Foundation, has to make a presentation at a fund-raising event. Which of the following nonverbal behaviors should Ronald use during his presentation to build the audience's trust in him?
answer
Ronald should maintain eye contact with his audience.
question
Which of the following types of attire should generally be avoided in business-related settings?
answer
jeans and a polo shirt
question
In the context of workplace attire, which of the following styles requires men to wear neckties?
answer
formal business dress
question
Kimberly has to deliver a presentation at a formal business meeting. Which of the following outfits will help Kimberly project authority and competence?
answer
a tailored business suit with a skirt and leather shoes
question
Which of the following accurately matches the type of attire with the attribute it projects?
answer
formal business dress—authority
question
If you want to draw your audience's attention to you, you should
answer
explain and elaborate on the content in your slides.
question
Which of the following is a disadvantage of using handouts during presentations?
answer
They can distract your audience members.
question
Which strategy will help make the question-and-answer portion of presentations as smooth and effective as possible?
answer
Reframe the questions to match your agenda.
question
During presentations, how can you be an audience member who shows support for the presenter?
answer
Ask questions that pertain to the speaker's topic.
question
The primary challenge for a team presentation is to make sure that it is
answer
cohesive