BC CHP. 10, Business Communications Chapter 11, BC CHP. 12

Which of the following statements is most accurate?

All proposals should show the value and benefits of the product or services being recommended and

A business would most likely write a request for proposal to

An effective proposal should do all of the following except

You can make the introduction of a proposal more persuasive if you

In which part of a solicited proposal would you most likely convince your reader that you understand the problem completely?

In which section of an informal proposal would you most likely include a timetable for a project to be completed?

What should be included in the staffing section of an informal proposal?

The budget in a proposal should

What is the first step in writing a formal report?

what is the best advice when writing a statement of purpose for a formal report?

A work plan for a formal report should

Primary research data can be defined as

which of the following statement about documenting data is not accurate

Paraphrasing is

smart writers incorporate visuals and graphics in a report because they know that visuals and graphics can

All of the following are front matter components of a formal report except the

What is the purpose of a letter or memo of transmittal

What advice should you follow when preparing a table of contents

The purpose of an executive summary is to

What information should be included in the introduction of a formal report?

The body of a formal report should

What is the best advice to follow when developing a bibliographic list of sources for a formal report?

All proposals should use easy-to-understand language and show the value and benefits of the product or services being recommended

proposals are always written for only external audiences

to make the introduction of your proposal persuasive, include a "hook" that focuses on the audience's specific needs and benefits

in a solicited proposal, your goal is to convince the reader that problem exists

in the proposal, plan, and schedule section of a business proposal, your goal is to explain your plan for solving the problem

proposal writers should avoid mentioning staff qualifications and credentials in a formal proposal

a proposal represents a legal contract

the conclusion of a proposal should remind the reader of the proposal's key benefits and make it easy for the reader to respond

formal report writers conduct most of their research using primary sources

an advantage of secondary data over primary data is that secondary data are easier and cheaper to develop

books can provide historical, in-depth data

when you conduct an interview, prepare close-ended questions to make the interviewee feel relaxed and at ease

direct quotations are often useful to provide objective data and to establish the severity of a problem as seen by experts

avoid the use of graphics in a report because graphics usually confuse readers

the major advantage of line charts is that they show changes over time, thus indicating trends

avoid referencing graphics in the text of your report, the visual should speak for itself

Report graphics should include a caption or title

if included with a report, a letter or memo of transmittal should be written using the indirect strategy

the purpose o a table of contents is to present an overview of the report for people who may not have time to read the entire report

The most important section of a report to a reader is the conclusions and recommendations

Proper pronunciation means

Speakers are advised to avoid "uptalk." Uptalk is defined as

Matthew's coworker has told him that Matthew is more likely to get promoted if he knows how to converse at the after-hours business socials. Which of the following is a good tip for Matthew?

Which of the following is the best advice regarding small talk in the workplace?

A coworker has justly criticized you for poor performance at work. If you agree quickly with this on-target criticism,

You have just received your performance review and were surprised to be offered many suggestions for improvement. How should you react to the criticism?

You recently chaired a team implementing new federal confidentiality requirements. After implementation, you must evaluate each team member's performance. Which of the following suggestions about giving constructive criticism is not accurate?

Which of the following statements about meetings is most accurate?

What is your first task before holding a meeting?

Intensive problem-solving meetings should involve how many people?

A meeting agenda should include the date and place of the meeting, start and end times, a brief description of each topic with its time allotment, and

Molly is leading her first professional business meeting and wants to follow professional meeting etiquette. Which of the following is the best tip for Molly?

Brandon has been invited to attend his first sales meeting and wants to follow proper meeting etiquette. Which of the following should he do to make a good impression?

Which of the following statements about meetings is not accurate?

Which of the following is the best advice for conducting effective business meetings?

Which of the following statements about workplace conflict is most accurate?

Team leaders can control dysfunctional behavior by

Which of the following should occur at the end of a meeting?

Marta has limited time and must call Raoul for answers to several questions. Which of the following is the best example of a brisk and professional approach?

Which of the following is the best example of a response when answering calls for others?

Which of the following statements about using cell phones for business is most accurate?

Cell phone users in the workplace are advised to avoid "cell yell." This means that they should

The benefits of voice mail include eliminating superfluous chit chat, telephone tag, and

What is the most important function of voice mail?

Shawn needs to record his business voice-mail outgoing message. Which of the following outgoing messages is most professional?

Two factors that have led to popularity of instant messaging as a workplace communication tool are that

Which of the following is the most accurate description of Web conferencing?

When delivering constructive criticism, which of the following should you do?

Problem people who exhibit negative behaviors in meetings such as distracting discussions are called ________ type of team members?

Voice conferencing, web conferencing, and wireless technology are examples of what type of business communication tools in today's global business environment?

Which of the following statements about public speaking is most accurate?

Which of the following statements about speaking skills is most accurate?

Business presentations

What kind of business presentation uses technology to allow remote colleagues to collaborate in real time?

The most important part of preparing for an oral presentation is

after determining your purpose for the presentation, what is your next important step?

when analyzing your audience, you should consider the

After you determine your purpose and analyze your audience, your next step is to

two of the most effective techniques to improve your audience's ability to understand and remember your speech are

you should do all of the following in the introduction of a presentation except

The best technique to establish your credibility in a business presentation is

Jessica tells her audience about her five years' experience as a social networking professional helping over 100 local business learn to use social networking as an effective marketing tool. Jessica is attempting to

Connor opened his presentation to an audience of business owners with this statement. if you want to reduce employee benefit costs by at least 15 percent without hurting employee morale or impacting your work environment, please stand up right now. By asking them to stand, Connor is

In an effective presentation conclusion, you will strive to accomplish three goals:

In the conclusion of your speech, you say, I recommend developing and posting high-quality video podcasts on our website to recruit new employees. You are using the conclusion to

Speakers build audience rapport by

To help his listeners keep track o where he is in the presentation, Dominic has just said, Next I will discuss three plans for reducing waste. What verbal signpost is Dominic using?

In her presentation on improving employee morale, Jilian makes this statement: So far, you've heard only about the problems we have morale; let's move to some solutions. jilian has employed the verbal signpost called

Effective speakers must be aware of their nonverbal messages. nonverbal means

Like it or not, speakers are judged on their appearance. Which of these is the best advice on choosing your attire for a business presentation?

When selecting and preparing your visual aids, keep in mind your goals as a speaker

An effective visual aid

Which of these tips regarding the use of handouts as a visual aid is most accurate?

Zoom presentations

For effective presentation slides, you should apply 6x6 rule to most slides. The 6x6 rule means that

Which is the best advice to follow when using presentation templates?

What is the best advice to follow when revising and proofreading your multimedia presentation?

Which of the following is the best recommendation for delivering an effecting oral presentation?

Nearly every speaker must overcome stage fright; one of the most effective techniques to decrease stage fright is

Follow all of these guidelines to deliver your presentation effectively except

Which of these is the most accurate description regarding the use of pauses or silence in a presentation

Anna plans to use a PowerPoint presentation in her speech. What advice should she follow?

If you will take questions at the end of your presentation, which of these is the best advice?

Good speakers are born with an innate ability to give informative and persuasive presentations to audiences of all sizes

effective speaking skills are important

The only type of presentation that business professionals must deliver is an oral report

the most important part of preparation for an oral presentation is deciding the purpose

analyzing your audience can help you decide how to organize your presentation

no matter what kind of audience you will have, you must plan your presentation to focus on audience benefits

good organization and conscious repetition are the two most powerful keys to audience comprehension and retention

one of the best ways to begin a speech is with a statement such as "Today I am going to talk about..."

you can avoid one of the biggest problems with most oral presentations of you focus your speech on a few key ideas

listeners will remember the conclusion of a speech more than any other part of a speech

your goals as a speaker are to make listeners understand, remember, and act on your ideas

Zoom presentations are becoming a popular alternative to multimedia presentations because of their interactivity and cinematic capabilities

the most effective multimedia presentations rely heavily on text, use frequent bulleted lists, and employ few graphics of images

Roberto is preparing a PowerPoint multimedia presentation for a multicultural audience. he Must choose his background colors carefully

It is acceptable for a speaker to break the 6x6 rul for multimedia slides when the users will be reviewing the presentation on their own with no speaker assistance

Creat a slide in your multimedia presentation only if that slide will create interest, help the audience follow you ideas, highlight, points you want your audience to remember, introduce or review key points, provide a transition from one idea to the next, or illustrate and simplify complex ideas

you should discuss and interpret each visual aid for an audience