Business Communications Exam 4

Elisha has just started a new job and must use a cell phone to communicate with coworkers and customers. What advice should she follow to demonstrate professional cell phone use?

A synonym for professionalism is

In what phase of team development do members select alternatives, analyze effects, implement their plan, and manage their project?

Which of the following would probably best help a group achieve its goal?

To use your voice effectively,

Which of the following is the best advice to follow when receiving telephone calls for others?

Which of the following is the best practice for a group when it begins a meeting?

Richard wants to prove that he is diligent and reliable. What is the best advice you can give him?

Which of the following would have a negative impact on a group?

Which of the following is the best advice to follow when placing a business phone call?

Shawn needs to record his outgoing message on his voice mail system. Which of the following outgoing messages is most professional?

In what phase of team development do teams select members, become acquainted, build trust, and form a collaborative culture?

Leticia has called a client and received his voice mail. What is the best advice you can give Leticia for leaving a message?

Which of the following statements about workplace criticism is most accurate?

Which of the following statements about workplace teams is most accurate?

What is the first thing you should do before making a business telephone call?

Jue understands that soft skills and professional polish will ensure her long-term success on the job. Which of the following is not a soft skill?

Which statement about professionalism is most accurate?

You are in a meeting receiving your performance review and are surprised that your supervisor has offered you many suggestions for improvement. How should you react to the criticism?

A meeting agenda should include the date and place of the meeting, start and end times, a brief description of each topic with its time allotment, and

An awareness of courtesy and etiquette

The most successful workplace teams

When the purpose of your meeting is to solve an intense problem, what is the recommended number of meeting participants?

Which of the following statements about teams in today's business is most accurate?

Jeff will be leading a virtual team meeting. What should he do to make certain that the meeting runs smoothly and professionally?

Stephen is starting a new job and wants to demonstrate that he is a professional employee. What advice should he follow?

Which of the following is the best advice regarding workplace conversation?

The benefits of voice mail include eliminating unnecessary chit chat, telephone tag, inaccurate messages, and

How should a group leader keep a meeting progressing effectively?

Which of the following statements about the power of the human voice is most accurate?

What is your first task before holding a meeting?

Which of the following is the best advice to follow when dealing with conflict in a team?

Professional behavior is comprised of six dimensions, including courtesy and respect, appearance and appeal, tolerance and tact, honesty and ethics, reliability and diligence, and

Which of the following statements about meetings is most accurate?

You recently chaired a team implementing new federal confidentiality requirements. After implementation, you must evaluate each team member's performance. Which of the following suggestions about giving constructive criticism is not accurate?

Which of the following statement best provides constructive criticism?

How do recruiters and employers view the importance of professional behavior in the workplace?

Which of the following statements about face-to-face communication is most accurate?

Which of the following statements about the end of a meeting is most accurate?

Companies use virtual meetings to

Which of the following statements about professionalism in the workplace is most accurate?

What is the ideal number of participants for most groups?

Which of the following should be included in the minutes of a meeting?

Which of the following is the best example of a response when answering calls for others?

Which of the following s​tatements about professionalism is most accurate?

What term describes groups of people who collaborate with one another to accomplish a shared task across space, time, and organizational boundaries using technology?

Which of the following statements about phones and phone usage in today's businesses is most accurate?

Saying words correctly and clearly with the accepted sounds and accented syllables reflects

Which of the following demonstrates the best example when answering a telephone call?

The best definition of uptalk is

After determining your purpose for the presentation, what is your next important step?

When you give a speech without multimedia technology, you may need to prepare notes. You should prepare these notes by writing major ideas

Effective speakers must be aware of their nonverbal messages. Nonverbal means

Tyrone has just told his audience that engineering a hostile business takeover is similar to conducting guerilla warfare. He is using what technique?

Business presentations ​

Two of the most effective techniques to improve your audience's ability to understand and remember your speech are

Paul is explaining to upper-level management how converting to a four-day workweek can solve their budget woes by decreasing expenses. How will he most likely organize his presentation?

Jessica tells her audience about her five years' experience as a social networking professional helping over 100 local businesses learn to use social networking as an effective marketing tool. Jessica is attempting to

Niccolo is nervous about his upcoming presentation. Which of these techniques will overcome his case of nerves and allow Niccolo to deliver a good presentation?

When selecting and preparing your visual aids, keep in mind your goals as a speaker:

In an effective presentation conclusion, you will strive to accomplish three goals:

After you determine your purpose and analyze your audience, your next step is to

Which of the following is the best recommendation for delivering an effective oral presentation?

Which of the following statements is most accurate?

Like it or not, speakers are judged on their appearance. Which of these is the best advice on choosing your attire for a business presentation?

If you will take questions at the end of your presentation, which of these is the best advice?

Irina will make her presentation to a large audience of members whose negative attitudes range from displeased to outraged. What advice should Irina follow in preparing her presentation for this audience?

Which of these is the most accurate description regarding the use of pauses or silence in a presentation?

Zoom presentations

Which of the following tips for using special effects in a slideshow is most accurate?

What kind of business presentation uses technology to allow remote colleagues to collaborate in real time?

An effective visual aid

Before giving a presentation, you should

Because the presenter can create dynamic, colorful presentations that incorporate audio, videos, images, animation, and hyperlinks, one of the most popular visual aids is

Follow all of these guidelines to deliver your presentation effectively except

You should do all of the following in the introduction of a presentation except

Speakers build audience rapport by

Nearly every speaker must overcome stage fright; one of the most effective techniques to decrease stage fright is

The best technique to establish your credibility in a business presentation is

Connor opened his presentation to an audience of business owners with this statement: If you want to reduce employee benefit costs by at least 15 percent without hurting employee morale or impacting your work environment, please stand up right now. By asking them to stand, Connor is

In the conclusion of your speech, you say, I recommend developing and posting high-quality video podcasts on our website to recruit new employees. You are using the conclusion to

In her presentation on improving employee morale, Jillian makes this statement: So far, you've heard only about the problems we have with morale; let's move to some solutions. Jillian has employed the verbal signpost called

To help his listeners keep track of where he is in the presentation, Dominic has just said, Next I will discuss three plans for reducing waste. What verbal signpost is Dominic using?

Which is the best advice to follow when using presentation templates?

The most important part of preparing for an oral presentation is

You should create a multimedia slide for all of the following reasons except to

When analyzing your audience, you should consider the

Your speech will be more effective if you have audience rapport. Rapport can be defined as

Anna plans to use a ​PowerPoint presentation in her speech. What advice should she follow?

What statement about the use and meaning of color is most accurate?

The body of a short, 20-minute presentation should focus on

Your audience analysis reveals that audience members will be friendly and interested in your topic. You should be

Presentations are given to many types of audiences. According to your text, what are the four categories of audiences?

What is the best advice to follow​ when revising and proofreading your multimedia presentation?

Which of these tips regarding the use of handouts as a visual aid is most accurate?

All of these are good advice for nonverbal messages during a presentation except

As the human resources director for your company, you must give a presentation to the company owners about the staff demographics in each of your company's two locations. What organizational pattern would be best for you to present your data?

Which of the following statements about speaking skills is most accurate?

For effective presentation slides, you should apply the 6-x-6 rule to most slides. The 6-x-6 rule means that

Which of the following statements about public speaking is most accurate?