Business Principles 1301: Chapter 1

28 May 2023
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Businesses are a part of a country's _____ system that distributes its resources and contributes to the standard of living and quality of life of its citizens.
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economic
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True or False: Many small businesses fail every year.
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true
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The purpose of nonprofit organizations include:
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-filling a societal need -filling an educational need
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Equipment such as phones, fax machines, and computers are all examples of which of the elements of the business environment?
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technological
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The ___ factors of ___ are land, labor, capital, entrepreneurship, and knowledge.
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factors, production
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Which of the following products are classified as a service?
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-plane flight to Ireland -life insurance
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When a business's expenses are greater than its revenues, the business is operating at a(n)
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loss
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Demography is the statistical study of:
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the human population with regard to its size, density, and other characteristics such as age, race, gender, and income.
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When a company contracts with other companies, sometimes in another country, to do some of all of its functions, what is it called?
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outsourcing
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What is it that entrepreneurs risk losing when they start a business?
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time and money
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Examples of demographic statistics are:
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-age, income level, and gender -race and national origin
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Groups that have a strong interest in the success and outcomes of a business, such as employees, neighbors, or government regulators, are called:
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stakeholders (those affected by a business's activities and policies.
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The amount of goods and services people can buy with the money they have is known as the ___ of ___.
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standard, living
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True or false: Profit or loss is the difference between revenues and the expenses needed to run the business.
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true
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Factors in the environment that support the development of businesses include:
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-a strong level of competition -a healthy economic environment -evolving technology
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The total amount of money a business takes in during a given period of time by selling goods and services is its:
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revenue
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Goods are ___ products such as shoes or cars, while services are ___ products such as insurance or travel.
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tangible, intangible
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Government policies that favor business are:
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-keeping interference to a minimum. -writing laws that support writing enforceable contracts.
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An important effect of changed communication technology is that we communicate:
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with people worldwide instantly
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A goal for many companies striving for high-quality products is "zero defects" because:
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-their customers are happier with their products -fewer defects means lower costs of materials
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Businesses can be more successful by responding to customer needs and wants they track using:
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-databases that track a customer's specific choices -databases of customer buying preferences
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One of the ways government can encourage business is to provide___ that is easily exchanged or traded for that of other countries.
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currency
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Expenditures on the military during an economic ___ creates much debate in the country because people prefer to have the money used to stimulate the economy at home.
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recession
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Economic well-being and the quality of life improve when businesses create more jobs because:
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people can purchase more goods and services
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The factors of production include:
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-labor -capital -land
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Global trade means more opportunities, but it also means more global
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competition
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To balance the money coming in with that going out of the Social Security program by 2017:
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government will have to raise taxes, reduce benefits, spend less on other programs, or borrow on the world market.
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The businesses that will succeed in today's economy will be those that are:
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most responsive to customer wants and needs.
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The fastest growing sector of the economy is the ___ sector, which makes up about 70% of the value of the U.S. economy.
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service
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One of the challenges for future leaders is that the information-based global revolution is moving the economy in new directions that:
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require innovation to succeed in global markets.
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Climate change can be defined as the movement of the ____ of the planet up or down over time.
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temperature
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A country's quality of life includes such elements as:
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-education and safety -health care and leisure time -political freedom and natural environment
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Governments can encourage entrepreneurship by allowing private ownership of businesses and by writing ___ that support writing enforceable contracts.
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laws
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Examples of high-paying service jobs are in:
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accounting, health care, and telecommunications
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Entrepreneurs take the risks involved in starting a business because they gain:
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-the possibility of accumulating wealth. -freedom to make their own decisions. -opportunities to succeed.
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Many countries have large quantities of one or more factors of production, but have not been successful in accumulating wealth because:
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they lack entrepreneurship and knowledge to use the other resources effectively.
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Giving front-line employees the training, authority, responsibility, and equipment they need to respond quickly to customer needs is known as:
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empowerment
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Globalization has occurred because of:
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-advances in communication -efficient distribution systems
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Private ownership of business provides an incentive for people to work hard because:
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they hope to accumulate wealth by making profits.
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The amount of output you generate for the amount of input is:
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productivitiy
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The risks of entrepreneurship are decreased by:
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having laws that support writing enforceable contracts.
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Businesses improve the quality of life in their communities by:
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-paying taxes -providing jobs for workers
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There are more high-paying jobs in the ___ sector of the economy than in the goods-producing sector.
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service
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A benefit of ___ is the improved living standards in developing countries such as China and India.
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globalization
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It is important to empower front-line workers, such as salespeople, because they are most often the ones who interact with which group of stakeholders?
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Customers
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Companies that are customer-driven:
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-listen to their customers -adjust their offerings accordingly
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The Uniform Commercial Code is important to businesses in the United States because:
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it makes business agreements such as contracts enforceable by law.
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Bar codes on products purchased help retailers build a(n) __ about customer preferences.
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database
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Since white males compromise about 64% of the workforce, efforts to improve diversity in the workplace now include which of the following groups?
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-Seniors and disabled people -Minority and female employees
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A good strategy for college graduates today is to:
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-research where jobs are being created. -be flexible
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The group ages 65-74 is currently in the __ demographic in the U.S.
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richest
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The United States has experienced strong economic growth and increased productivity:
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since the 1800s
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Companies trade database information so they:
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-can send you direct mail advertising products you are likely to want -know what customers buy and from whom
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Businesses provide help to the communities they are in by providing ___, services, and jobs.
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taxes
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Organizations such as the Red Cross, public school systems, and the United Way are examples of ___ organizations.
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nonprofit
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The definition of e-commerce is:
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buying and selling goods over the internet.
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Businesses have responded to the increase in single-parent households by:
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implementing such programs as family leave and flextime.
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It is no longer enough to provide customers with high-quality products. They also expect outstanding customer___
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service
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For businesses to succeed in today's environment, they need support from:
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-government -social leaders
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Some of the goods and services most likely to be needed by elderly consumers include:
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-assisted living, health care, and entertainment. -adult day care, recreation, and physical therapy.
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As the economy evolves, the use of new technologies means the need for jobs in some industries disappears and there are new ___ in others.
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jobs
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Dealing with a diverse workforce requires managers to:
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-be sensitive to workers and cultures around the world.
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Which percentage of the value of the U.S. economy is generated by the service sector?
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70%
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The trend called greening is important because it:
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-reduces harm to the environment -saves energy
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The decision to outsource requires management to balance the needs of their ___.
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stakeholders
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The invention of farm equipment such as Cyrus McCormick's harvester and other such improvements has led to large-scale ___ and increased world's food supplies.
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farming
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Projections are that although service jobs are growing now, the economy is continuing to evolve to one based on the information-based global revolution. The best strategy for college graduates is to:
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remain flexible and see where new jobs are being created.
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It takes many years for a company to change its culture and structure to one of empowerment because:
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-employees will have to take on more responsibility. -managers often resist giving up some authority.
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Entrepreneurs have to provide themselves and their employees any __ they receive such as sick days or insurance.
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benefits
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Whether working for a nonprofit such as the Red Cross or a company with the goal of making profits such as Macy's, managers:
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need the same organizational skills
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Despite laws to prevent it, many companies have acted illegally by using corrupt practices to:
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-operate without a permit -bribe officials in other countries -reduce competition
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The wars in Iraq and Afghanistan have ___ some sectors of the U.S. economy such as those that manufacture arms, but has ___ growth in others such as tourism.
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-benefited; slowed -grown; decreased
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One way for government to actively promote entrepreneurship is to allow private __ of businesses.
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ownership
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In business, you can be certain that the environment is constantly ___
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changing.
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Entrepreneurs take risks with their time and money to start a business. They are also able to build their own wealth if they:
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-successfully fill a market need at a profit -offer a needed service at a profit
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An increase in the number of retirees in the population is a demographic statistic that affects business because:
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-it creates opportunities for new products and services to fill their needs. -it increases the need for products and services to serve that population
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To be more competitive, companies set a goal of ___ ____ in their production processes because it reduces costs due to wasted materials.
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zero defects
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Examples of the increased organizational costs to businesses caused by wars and terrorism are:
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-increased security staff and equipment -increased insurance
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For a business to be successful, it must continue to make a profit and it must also:
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-balance the sometimes conflicting needs of its stakeholders.
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One of the problems facing the U.S. government in the near future is paying for Social Security because:
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-the government has been draining the Social Security account for other purposes -the ratio of people in the labor force for each retiree will be far lower than when the program started in the 1940s.
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When a company such as Toyota or Hyundai opens a design or production facility in the United States, we see it as
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insourcing
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Some of the world's largest firms that believe in climate change are:
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-Johnson and Johnson and Nestle -British Airways, DuPont, and Shanghai Electric -General Electric, Shell, and Coca-Cola
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One of the effects of increased productivity in one sector of the economy is that society overall benefits from:
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using that created wealth to create new jobs in another sector.
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The elements of the external business environment include the:
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-competitive environment -technological environment -economic and legal environments
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The global environment affects all of the other environmental influences such as the economic, legal, and social environments because:
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the increase in free trade among nations and technological changes have created globalization and increased competition.
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Why is the standard of living in the United States higher than that of Japan or Germany, although their workers make more on the average?
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U.S. workers can buy more with their money because the prices are lower in the United States
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Benefits of a healthy global and business environment include social benefits such as good schools, low crime rates, and clean air and water. That is because a healthy business environment is the source of:
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wealth creation and good jobs.
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Coca-Cola is able to do business in China because:
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The US and China have currencies that are easily exchanged.
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One way to reduce international tensions is to foster global economic growth because:
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businesses work together more profitably in a peaceful environment.
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New technologies that connect people all over the world and the increased amount of information available to institutional, wholesale and retail consumers have created:
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greater levels of competition among businesses than ever before.
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For businesses to succeed and provide social benefits such as good schools and low crime rates, the:
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environment must be healthy enough to support job creation and accumulation of wealth.
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Municipalities have adapted to increased diversity in their populations by:
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adding languages other than English to their signs and websites.
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The government will often increase government spending in an attempt to:
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stimulate the growth of the economy
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Some companies who produce armaments have benefited from the wars in Iraq and Afghanistan, whereas others:
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have lost workers and added costly safety equipment and procedures.
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By the year 2020, the population over 65 is projected to:
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increase from 16% to 22.8% of the population.
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Many improvements in productivity are due to improved technology
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because the same or greater amounts are produced with fewer workers.
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A worker who is more productive is worth more to a company than one who is less productive because:
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he produces more output with fewer resources, which costs the company less
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When buyers, real estate brokers, and mortgage leaders were dishonest about the ability of people to pay their mortgages, it led to:
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the deep recession of 2008-2009