Business Communications- Chapter 6

When you begin the ________, focus your attention on content, organization, style, and tone A. production process B. editing process C. revision process D. research process E. distribution process

In business communication, the _____ of a message usually have the greatest impact on the readers A. body paragraphs B. appendix sections C. topics and subtopics D. beginning and ending sections E. visual aids

When reviewing your document for content, you should be concerned with A. grammar and usage B. punctuation and spelling C. the accuracy and relevance of the information D. style and tone E. type styles and typefaces

When evaluating for content, organization, style, and tone, the conclusion of the message should A. be open ended B. offer an opportunity for further information C. present new ideas D. include links to research E. summarize the main idea and create a positive impression

For general business messages, gear your writing toward A. technical experts B. readers at the fifth-grade to sixth-grade level C. readers at the eighth-grade to eleventh-grade level D. readers at the twelfth-grade to fourteenth-grade leve E. college graduates

When you're writing a business message, use headings and subheadings to A. achieve parallelism B. identify subordinate clauses C. focus on specific ideas D. minimize the relationship between ideas E. group related paragraphs together

Starting a sentence with "It is" or "There are" is A. usually a sign that the sentence could be shorter and more active B. perfectly acceptable, and you need no to try to rewrite the sentence C. a sign that you are using active voice D. a sign that you are using passive voice E. a way to impose parallelism

Which of the following will best improve the message's readability? A. using long, parallel sentences B. avoiding bulleted and numbered lists C. using headings and subheadings D. making sure that the information is accurate, relevant, and sufficeint E. writing in the past tense

For effective document design in business communication, you should A. fit as much material as possible on each page B. mix different typefaces and decorative touches throughout the document C. Let "simpler" D. use a one-size fits all approach to balance elements E. use bright background colors to make your message stand out

For most printed business messages, use a type size of ____ for regular text and _______ for headings and subheadings A. 8 to 10 points; 12 to 14 points B. 10 to 12 points; 12 to 18 points C. 12 to 14 points; 14 to 20 points D. 14 to 16 points; 20 to 24 points E. 16 to 20 points; 20 to 28 points

Which one of the following is usually included in a typical memo format? A. the writer's signature B. a salutation C. a subject line D. complimentary close E. an indication of those who are copied on the memo

When selecting typefaces for most business documents, you should A. generally avoid using more than two typefaces on a page B. make generous use of all caps, underlining, and boldface C. use the same typeface for the entire document D. use a large type size E. use smaller typeface to same room when including headings

Any space in a message that doesn't contain text or artwork, both in print and online, is considered to be A. ambiguous B. unnecessary C. neutral noise D. white space E. wasted

Which of the following techniques can help you proofread more effectively? A. read each page back, from the bottom to the top B. Proofread the document as soon as you complete the draft C. to ensure consistency, proofread long documents from beginning to end without stopping D. always proofread using your monitor E. try to find all errors in one pass

According to professional proofreaders, _______ will help to ensure high-quality results A. multitasking to get more done B. concentrating on what you're doing C. reviewing complex digital documents on-screen D. reading large amounts of material in one sitting E. having someone else read the document

When determining the best way to distribute a message, which of the following should be considered? A. security and privacy B. time C. cose D. convenience E. All of these

What is wrong with the following sentence? "Having stalled for two days, the assignment was now late." A. It contains an awkward pointer B. it lacks parallelism C. it contains a dependent clause D. it contains a dangling modifier E. it contains hedging

Which of the following sentences is the most concisely worded? A. the project manager must give the engineers the revised specifications before the project starts B. project managers have the capability of changing specifications before the official start date C. the project manager is in charge of furnishing specifications until such time as the project gets underway D. when it comes to specifications, the project manager must certainly be the only one to change them E. all specifications should be provided by the project manager prior to the start of the project

To edit for conciseness A. include double modifiers B. eliminate wordy phrases C. use longer, more complex words D. add redundancy E. add relative pronouns

The ________ of a message involves the total effect of elements such as page or screen design, typography, and graphics A. information value B. semantic structure C. resonance D. production quality E. layout

Using short paragraphs will help you improve the readability of your business messages because A. they will make your writing look more daunting B. they can help you emphasize key ideas C. they are more time consuming to read than long paragraphs D. they eliminate the needs for transitional elements E. they can be easily understood by less educated audience

According to your textbook, lines of text that are justified are A. presented in bold and italics B. set flush or aligned vertically on both the right and left C. set flush right and ragged on the left D. centered on the page E. set flush and ragged on the right

Many changes made to improve clarity will also improve A. parallelism B. readability index scores C. tone D. understanding E. consiseness

Revising your message is important because readers are likely to equate the quality of your writing with the quality of your thinking

Which of the following will best improve the message's readability? A. avoiding bullleted and numbered lists B. using long, parallel sentences C. writing the past tense D. using headings and subheadings E. making sure that the information is accurate, relevant, and sufficient

When producing a document for mobile technology, the preferred typeface is ______ because screens have lower resolution than printed text A. sans seif B. bold C. calligraphy D. standard E. serif

After you have completed the first draft of your business message, the next step is to make a final, quick pass through it to check for typos and spelling errors

"The above-mentioned book" is an example of A. an indefinite pronoun starter B. a redundancy C. a camouflaged verb D. an awkward reference E. a strung-out sentence

The first draft a document is often A. tightly written B. improvable C. clear D. compelling E. perfect

Word endings such as -ion, -ing and -ment often change verbs into nouns and are referred to as A. dangling modifers B. parallel nouns C. awkward references D. noun sequences E. camouflaged verbs

The ______ of a message sends a nonverbal message to the reader that may influence their perception of the communication A. clarity B. tone C. visual design D. consistency E. readability