Business Communications Chapter 13

29 August 2022
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108 test answers

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Begin the job search by studying the job market and
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identifying your interests, goals, and qualifications.
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Given the changing nature of the job market today, which of these is the best advice for job seekers?
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Upgrade your skills regularly and plan to retrain yourself frequently.
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The best advice for college students who need to learn about careers and establish a professional network is to
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volunteer or intern with an organization.
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Which of the following statements is most accurate?
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You make better career decisions if you match your interests to specific career requirements.
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Kendra is searching for a job and wants to use electronic sources. Which of the following will probably be her best source of online job listings?
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Specific company Web sites
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Experts report a new online information source for successful job seekers. What is this recently emerged online job source?
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Social media sites
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Which of the following is a traditional job-search technique?
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Developing a network
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Which of the following tips will best help you conduct a safe, effective Web job search?
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Consider omitting your home address and home phone number.
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The most successful job seekers are those who
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launch aggressive, proactive campaigns, which includes sending unsolicited application letters with résumés to target companies.
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Because job competition is stiff, you must have a customized résumé. Having a customized résumé means that you
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prepare a special résumé for every position you want.
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The primary way to make a résumé persuasive is to
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customize it to fit each company and position.
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Because it quickly reveals a candidate's education and experience record, most recruiters favor a(n)
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chronological résumé.
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You are just graduating from college and have little employment experience, yet you want to put together a persuasive résumé. What would be the best résumé style to use?
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Functional résumé
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Which of the following is the best advice about résumé length?
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Because recruiters and hiring managers want to know your skills, make it as long as needed to sell yourself.
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Which of these is the best tip for arranging the parts of a persuasive résumé?
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Always begin your résumé with your name and contact information.
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Opinions on the use of a Career Objective on the résumé are mixed. Which of the following the best reason for candidates to add a Career Objective to their résumés?
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An Objective can tell the prospective employer that this candidate is sure about what he or she wants to do.
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Which of the following is the best Career Objective for a résumé?
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An accounting position in which 10 years' experience and a license as a CPA will allow me to assist the company with payroll, employee benefits, and governmental tax and records reporting
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What statement best describes the Summary of Qualifications portion of a résumé?
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Smart job seekers add a summary of their most impressive qualifications to their résumés to save the time of recruiters and hiring managers.
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In the Education section of your résumé, you should
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include relevant seminars attended and workshops completed.
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Which of the following statements describing employment achievements would be most effective on a résumé?
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Achieved 125 percent of production goal for three consecutive quarters
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Which of the following statements uses an action verb to highlight an aptitude?
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Mastered QuickBooks Pro accounting software in 20 hours with minimal instruction
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Which of these résumé tips is most accurate?
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Improve the visual impact of your résumé by placing your employment achievements and relevant job duties in an easy-to-read bulleted list.
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Which statement represents the best advice on the use of references?
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Do not include personal or character references.
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Experts argue about the best length for a résumé, but they agree that you shouldn't waste space on unnecessary information. Which of the following should you omit on your résumé?
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Complete listing of all courses taken during schooling
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Employers today will probably ask you to submit your résumé in any of following formats except as a
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professionally typeset document.
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Employers often use scanners to sort and evaluate résumés. Which of these steps will maximize the "hits" your résumé receives from scanners?
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Use accurate, specific names of schools, degrees, products, job titles, and companies.
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What is the most accurate statement about plain-text résumés?
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A plain-text format is widely used for posting to online job boards and for applying by e-mail.
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Another name for a print-based résumé is
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presentation résumé.
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An e-portfolio is
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a collection of digitized materials that give a snapshot of the candidate's qualifications.
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Generally, job seekers offer their e-portfolios on Web sites where potential employers can access the information round the clock, but e-portfolios are also
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burned onto CDs and DVDs to be mailed to prospective employers.
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Omar has asked you for a tip to improve his résumé. Which of these is your best advice?
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Study model résumés to get ideas to improve your own; and if your skills don't measure up, begin working now to improve them.
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Which of the following statements about résumés is inaccurate?
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An ethical résumé may include half-truths but not outright lies
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Which of the following is considered unethical on a résumé?
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All of these choices are unethical.
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Because your résumé is probably the most important document you will ever write, you should
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consider having a knowledgeable friend or relative proofread it.
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When writing your job application letter, avoid the biggest error most applicants make, which is
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making the letter too generic.
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The purposes of a cover letter include all of the following except
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The purposes of a cover letter include all of the following except
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A job opening has been announced. Which of these answer choices will be the best opening sentence in an application letter?
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Dr. Matthew Skalski, IT director at Northwestern University, told me that you have an opening for a Web engineer with experience in networking, data management, and innovations.
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Openings in a cover letter for a solicited job should refer to
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the source of the information, the job title, and qualifications for the position.
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Which of the following statements is inaccurate regarding the opening in a cover letter for an unsolicited job?
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Be vague about the type of position you're seeking so that you might be considered for a variety of jobs.
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Which of these statements about the body of a cover letter is most accurate?
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Share your experiences demonstrating your initiative and ability to learn easily because employers seek employees with these qualities.
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Which of these is the best statement to present a job candidate's information in the body of a cover letter?
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Your posting description closely matches my experiences assisting dysfunctional families in crisis, and recently I've taken seminars in family dynamics to develop the additional skills that your ad indicates are essential.
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Choose the best closing sentence for a cover letter.
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To add to your team an experienced systems analyst with proven analytical and troubleshooting skills, call me at (555) 555-4321 to arrange an interview.
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Which of the following is the best advice for a cover letter to accompany a résumé sent by e-mail or fax?
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Take the time to prepare a professional cover letter to accompany your résumé sent electronically.
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Which of the following is the best tip for creating a successful cover letter?
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Make activities and outcomes, not yourself, the subject of sentences to reduce overuse of "I."
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To ensure your cover letter will look professional and suggest high quality, you should
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polish the letter repeatedly because just like your résumé, your cover letter must be perfect.
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Choose the best sentence to present an applicant's skills in an application letter.
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Helping customers has been a pleasure in previous jobs, and serving your customers would be equally rewarding.
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​A large part of your job-search strategy should be deciding what makes you special and desirable in the job market. This introspective process is called
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​personal branding.
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All of the following are ways you can develop a personal brand except
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creating an attractive résumé.
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If an interviewer says Why do you want to work for us?, you should
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show what you know about the interviewer's company and how your goals match the company and its culture.
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What is the most appropriate response on a job application form to a question that asks your reason for leaving your last position?
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Accepted a position with more responsibility
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Which type of hiring/placement interview is the most common?​
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One-on-one interview
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A job interview provides an opportunity for you to do all of the following except
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meet with all the company's employees.
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What is the most effective way to handle an illegal or inappropriate question during an interview?
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If you find the question harmless and you want the job, go ahead and answer it.
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If you must turn down a job offer, employment experts suggest you should send the employer a letter
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thanking the employer for the offer and briefly declining the position
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Cody will be participating in a panel interview. What advice should he follow?
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All answer choices are good tips for Cody as he participates in a panel interview
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If an interviewer asks if you have any questions at the end of an interview, which of the following is an inappropriate response?
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No, I have no questions right now; you have shared all the information I need
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Panel interviews are typically conducted by people who will be your supervisors and colleagues. An important advantage of the panel interview is
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saving company money on repeated interviews and related costs
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Which of the following is the best advice when traveling to and arriving at your interview?
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If something unexpected happens causing you to be late, immediately call the interviewer to explain what is happening
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When an interviewer asks you a challenging question about a weakness, what is the best way to respond?
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Mention a previous weakness and the way you have corrected it
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Which of the following statements about interview thank-you messages is most accurate?
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Separate thank-you messages should be sent to each interviewer
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Effective interview-preparation techniques include practicing answers to possible questions, preparing to explain problem areas on your résumé, deciding on professional attire, and
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preparing success stories.
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Although you can't expect to be perfect in an employment interview, you can do your best by
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occasionally refocusing and clarifying vague questions by asking Do you mean...?
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Because many companies now use social networking sites to screen job candidates, what is the best advice you should follow to project a positive image?
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Remove any photos, content, and links that could make you look unprofessional
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Rebecca has an interview with a large company in a nearby city. What information should she learn about the company before her interview?
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Rebecca should find out all this information about the prospective employer
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Which of the following statements about job interviews is most accurate?
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All answer choices are accurate statements about job interviews
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Which of the following will not help you reduce your fears about interviews?
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Let the interviewer have complete charge of the entire interview
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When writing a resignation letter to your employer, you should
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All answer choices are correct
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Which of the following statements about screening interviews is most accurate?
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Companies use screening interviews to save time and money
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When you apply for a position but are rejected, employment experts recommend that you
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send a rejection follow-up message indicating you are disappointed but will contact the company again in a month in case a job opens up
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In a job acceptance letter, your tasks are
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confirming your acceptance, reviewing salary and benefits, and affirming the start date
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Which of the following is an example of a behavioral interview question?
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Tell me about a time when you solved a difficult problem
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How should you contact an employer if you have interviewed for a job and haven't heard from the interviewer in a few days?
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E-mail
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The purposes of sending an application or résumé follow-up message to an employer include jogging the memory of the hiring manager, showing your serious interest in the position, and
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emphasizing your qualifications or adding new information
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What should you do immediately after leaving an interview?
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take notes about the interview
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When interviewing for high-pressure positions, companies may use stress interview techniques, which include being
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asked rapid-fire questions by members of a team.
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If an interviewer says Tell me about yourself, what is the best way to respond?
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Briefly discuss educational, professional, or business-related strengths
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What information should you provide your references so that they can write a recommendation?
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You should provide all this information to your references
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If the interviewer begins a question with Tell me about a time when..., you should
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describe a situation or task, tell what action you took, and emphasize a positive result
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When the interviewer asks you questions about the future, you should provide answers that
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show ambition and interest in succeeding with the company
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You can send positive nonverbal messages during your interview by dressing professionally, controlling your body movements, making eye contact, and
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arriving on time
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Which of these is the most effective response to the question, What do you think is your greatest weakness?
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Some people complain that I'm a workaholic with nearly too much passion for this field
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Global Connections Inc. is interviewing several candidates for a leadership position requiring strong communication skills. What form of interview will most likely be used for this interview?
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A group interview of several candidates at one time
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How should you respond if an interviewer asks, Why should we hire you when other applicants have better credentials?
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Confidently explain your strengths such as your openness to new ideas and knowledge of the latest methods and equipment
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When the interviewer says Describe a time when you worked successfully as a member of a team, your best response will be to
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tell a success story about a specific group project, your contributions, and the results
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Which of the following statements most accurately describes a sequential interview?
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As sequential interviews progress, interviews become more in-depth, which means that you need to know even more about the company.
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How should you close an interview?
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Briefly review your strengths, thank the interviewer, and ask what action will follow
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Which of the following is the best advice when answering interview questions?
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Aim answers at the key characteristics needed, such as expertise, motivation, and a pleasant personality
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Recommended guidelines for completing application forms include which of the following?
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Read the entire form before beginning to complete it
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Which of the following is an example of a situational question?
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If you were aware that a coworker submitted false data, what would you do?
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Which of ​the following statements about online interviews is most accurate?
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Online interviews save job applicants and companies time and money
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How you can you locate information about a company?
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All answer choices would help you locate information about a company
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Braden is preparing several success stories prior to his job interview for a sales representative position. Which of the following scenarios would result in the best success story for this position?
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A story about developing a new sales technique that increased his customer sales by 30 percent over a six-month period
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Which of following is a legal interview question?
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Are you authorized to work in the United States?
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Which of the following is the best advice to make a positive first impression in a phone conversation with an employer?
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If caught off guard by the call, ask whether you can call back in a few minutes
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After writing a follow-up letter to thank your interviewer, your next step should be
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alerting your references that they may be contacted by the employer.
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​What is the most professional telephone tip to follow during your job search?
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Don't let children answer the phone during your job search
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When you enter the office for an interview,
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introduce yourself to the receptionist, and wait to be invited to sit.
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Which of the following is the best nonverbal behavior to display during an interview?
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Sit erect, leaning forward slightly to show interest and confidence
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Which of the following statements about today's job search is most accurate?
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The emphasis of today's job search is on the needs of the employer
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Which of the following would help an individual assess his or her employment qualifications?
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Do I speak, write, or understand another language?
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Some of today's employers often use applicant tracking software to sort and evaluate résumés. Which of these steps will maximize the "hits" your résumé receives from this kind of software?
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Focus on nouns that describe your skills and qualifications
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Which statement about open and hidden job markets is most accurate?​
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The open job market consists of jobs that are advertised or listed
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To help you develop your personal network, you should do all of the following except
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use only online resources to help you connect with others
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All of the following are important preliminary steps for securing an interview except
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writing a thank-you message to an interviewer
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Which of these is the best tip for organizing the parts of a résumé?
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Emphasize your skills and achievements aimed at a particular job or company
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What kind of résumé uses colorful charts, graphics, and time lines to illustrate a candidate's work history and experience?
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Infographic résumé
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When creating a plain-text résumé,
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use white space or a line of hyphens or equal signs to separate sections
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The first step in the job-search process is to
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analyze individual interests and goals and evaluate personal qualifications