ServSafe Alcohol Exam

T/F You may be charged with a crime simply for serving a guest who appears to be intoxicated.

T/F It is illegal to serve alcohol to a pregnant woman.

T/F Dram shop laws protect the server from being sued in the event that an intoxicated guest injures another individual.

T/F The state liquor authority can suspend an establishment's liquor license for allowing a minor to enter the establishment with a fake ID.

T/F All guests must be 21 years old to purchase alcohol.

What is the difference between Criminal Law and Civil Law?

Dram Shop Laws

What are the three types of damages awarded?

How old do you need to be to purchase alcohol in all 50 states?

Who is alcohol authority?

When are you allowed to serve alcohol?

How old do you have to be to serve alcohol?

State or municipal liquor authorities can issue citations for a) drunk driving b) serving a pregnant woman c) serving alcohol to a minor d) fighting in the establishment

Which is a role of the liquor authority? a) issue liquor licenses b) initiate law suits against drunk drivers c) issue citations to minors for presenting fake IDs d) initiate criminal charges against establishments who serve minors

Which is a criminal violation related to the sale and service of alcohol? a) serving alcohol to a minor b) failing to fill out an incident report c) firing a server who over-served a guest d) refusing to serve a guest who arrived intoxicated

Which situation best describes dram shop liability? a) a manager is fined for allowing the sale of drugs on the premises b) a server is fined by the liquor authority for serving alcohol to a minor c) a bartender is given jail time for serving a guest who appeared intoxicated d) a person sues the bartender who served the intoxicated guest who injured him

Which is a possible consequence for violating the liquor code? a) jail time b) probation c) misdemeanor d) liquor - license suspension

List three alcohol-law violations that most states will hold you criminally liable for.

T/F Drink for drink, a lean guest will have a higher BAC than a guest with a large amount of body fat.

T/F A 12-ounce beer contains less alcohol than 1 1/2 ounces of 80-proof vodka.

T/F The liver can break down alcohol at the rate of two drinks per hour.

T/F Carbohydrates are the best type of food to serve with alcohol to help prevent intoxication.

T/F A guest who switches to larger or stronger drinks may be intoxicated.

Where is alcohol absorbed into the bloodstream? How long it takes to absorb alcohol?

What is the BAC?

How does alcohol effect a person?

What are the physical signs of intoxication?

Proof and Percentage of Alcohol

Drink Equivalency

How to prevent guests from becoming intoxicated

Estimate BAC: 160 - pound man who drank five 12 ounce beers in one hour

Estimate BAC: 100 pound woman who drank three 5 ounce glasses of wine in one hour

Estimate BAC: 180 pound woman who drank three mixed drinks, each containing 1 1/2 ounces of 80 proof vodka in one hour

Estimate BAC: 240 pound man who drank five shots (five ounces) of 100 proof bourbon in one hour

Count the drinks: 60 ounce pitcher of beer

Count the drinks: 3 ounces of 80 proof vodka on the rocks

Count the drinks: 2 ounces of 100 proof whiskey

Count the drinks: 15 ounce carafe of wine

Count the drinks: 12 ounce beer and a shot of 100 proof whiskey

Which food items are best for preventing intoxication? (more than one answer) -Bread -Pizza -Potato Chips -Cheese Sticks -Chili -Onion Rings -Pretzels -Peanuts -Fried Calamari -Chicken Wings

Most of the alcohol a person drinks is absorbed into the bloodstream from the a) lungs b) mouth c) small intestine d) liver

The liver can break down alcohol at the rate of ___ drinks per hour a) 1 b) 2 c) 3 d) 4

A guest has consumed three 12 ounce beers in an hour. How many drinks have built up in the guest's bloodstream? a) 0 b) 1 c) 2 d) 3

Assuming that the people involved weigh the same and have consumed the same number of drinks, which is true? a) A man will have a higher BAC than a woman b) A lean man will have a higher BAC than a man with a large amount of body fat c) A woman who has eaten will have a higher BAC than a woman who has not d) A man drinking gin and tonic will have a higher BAC than a man drinking vodka and cranberry juice.

Which can be counted as one drink? a) 20 ounce beer b) 6 ounce glass of wine c) 2 ounces of 80 proof liquor d) 1 ounce of 100 proof liquor

A vodka on the rocks containing 3 ounces of 80 proof vodka should be counted as ___ drink(s). a) 1 b) 2 c) 3 d) 4

Which behavior is a sign that a guest is experiencing impaired motor coordination? a) becoming drowsy b) swaying c) making rude comments d) having trouble concentrating

Which behavior is a sign that a guest is experiencing relaxed inhibitions? a) becoming loud b) slurring speech c) having difficulty making eye contact d) drinking faster and switching to stronger drinks

What is the best type of food to help prevent intoxication? a) salty food b) carbohydrates c) sugars d) fatty food

Which action can help prevent a guest from becoming intoxicated? a) serving one drink at a time b) offering bread or other carbohydrates c) over pouring drinks d) offering a guest approaching intoxication a beer instead of a martini

T/F A birth certificate is an acceptable form of ID.

T/F An ID must have a state seal to be valid.

T/F An ID with split lamination is not valid.

T/F IDs containing the words "Official", "Authentic", or "Secure" are not genuine.

T/F A guest who appears nervous while you are reviewing his or her ID may be a minor.

Types of Legal ID's

Types of Illegal ID's

List the five features of a valid ID.

How do you determine that an ID is real with an ID reader?

How do you deal with a fake ID?

It is December 15, 2009: To serve or not? Guest born on September 19, 1987

It is December 15, 2009: To serve or not? Guest born on March 13, 1988

It is December 15, 2009: To serve or not? Guest born on December 25, 1988

It is December 15, 2009: To serve or not? Guest born on October 15, 1989

It is December 15, 2009: To serve or not? Guest born on December 15, 1990

What are the characteristics of a genuine ID?

Which form of ID is acceptable for verifying a guest's age? a) School ID b) Passport c) Birth Certificate d) Voter Registration Card

Which feature is an indication that an ID is valid? a) A birth date b) Pictures of "locks" c) The word "authentic" d) A photo with raised edges

Which feature is used by states to indicate that an ID belongs to a minor? a) Placing the words "secure", "genuine", or "valid" on the ID b) Issuing the ID in a vertical form c) Removing the minor's signature from the ID d) Placing pictures of "keys" on the ID

Which is a good reason to reject an ID? a) It has a bar code on it b) A state seal can be seen under ultraviolet (UV) light c) There is a ghost photo on the ID d) The back of the ID is blank

What should you do to verify that an ID belongs to the guest? a) Check for splits in the lamination b) Verify that the state seal is in the proper location c) Compare the guest to the physical characteristics listed on the ID d) Check the license number to see if the coding matches the personal information

Today is March 8, 2009. Based on these birth dates, which guest is old enough to drink? a) March 7, 1988 b) March 9, 1988 c) April 10, 1988 d) November 1, 1988

T/F When stopping alcohol service to a guest, the backup person should stand as close to the guest as possible.

T/F Using statements such as, "You've had enough," when stopping service will deflect blame from you and defuse the situation.

T/F You should call the police if an intoxicated guest insists on driving away from the establishment.

T/F Guests can be served to the point of intoxication if they are traveling with a designated driver.

T/F You should physically restrain a violent guest so he or she does not cause injury.

When stopping service to a guest, you should:

When handling guests attempting to leave the premises, you should:

When dealing with guest who arrive intoxicated, you should:

Follow these steps when working with a designated driver:

To prevent injuries when handling potentially violent situations, you should:

Incident reports should be completed when:

When stopping service to a guest, you should a) tell the guest that he or she has had enough b) ask the guest's companion to help you stop service c) have a backup person stand next to you as you tell the guest d) give the guest another drink if it will prevent a confrontation

Which statement should be avoided when stopping service to a guest? a) "You've had enough" b) "I just want to make sure you get home OK" c) "It's against the law for me to serve you any more alcohol" d) "Our company policy does not allow me to serve you any more alcohol"

To prevent an intoxicated guest from driving, you should a) Have the guest's car towed b) Warn the guest that you will call the police c) Physically stop the guest from getting into the car d) Physically stop the guest from leaving the establishment

If a guest is intoxicated when arriving at the establishment, a) Ask the guest to leave b) Physically restrain the guest c) Forcibly take the guests car keys d) Refuse entry to the establishment

Which statement about designated drivers is true? a) Over serving a guest who came with a designated driver is illegal b) A server is not liable for over seeing guests with a designated driver c) Establishments are not liable for over serving guests with a designated driver d) A guest can be allowed to become intoxicated if accompanied by a designated driver

If a fight occurs, you should a) Separate other guests from the situation b) Wait and see if the situation resolves itself c) Stand between the guests who are fighting d) Try to physically restrain the guests who are fighting

Which situation requires you to fill out an incident report? a) A guest stumbles when getting out of his chair b) A guest complains about the strength of his first drink c) A guest has presented a fake ID, which was confiscated d) A guest is rude to a server after waiting too long for a drink

You have decided to stop alcohol service to a group of guests, but your manager has told you to continue serving them. You should: a) Serve the guests b) Ask the manager to serve the guests c) Tell the guests to leave immediately d) Express your concern but serve the guests anyway

When handling a fight, when should you call the police? a) After separating the guests who are fighting b) After calming down the guests who are fighting c) After physically restraining the guests who are fighting d) As soon as your safety or the safety of guests is at risk

You witness a drug transaction on the premises. You should: a) Call the police b) Ignore the situation to prevent a possible confrontation c) Do nothing if the transaction occurred outside the building d) Warn the offenders that you are going to inform your manager