Chapter 3

What happens during the storming stage of team development? a. Team members focus on gaining acceptance and avoiding conflict. b. Team members discuss competing ideas about how the team should approach work. c. The team decides on a work plan, including their roles, goals, and accountabilities. d. Teams operate efficiently toward accomplishing their goals. e. Team members spend time getting to know each other.

Which action is most likely to occur during the norming stage of team development? a. Beth does not express her opinion because she wants to avoid conflict. b. Colin and Nargis share competing ideas about how to assign responsibilities. c. The entire team agrees on goals, individual tasks, and ways to be accountable. d. Beth, Colin, Nargis, and Jamal each work on individual tasks in preparation for a meeting. e. Beth, Colin, Nargis, and Jamal each describe how their work history relates to the project.

Which of the following is true of high-performing teams? They spend more time discussing social issues. They embrace differing viewpoints and conflict. They spend little time discussing values and goals. They build a work culture around personal hobbies.

What is the name of the process by which professionals accept critique of their ideas without taking it personally and becoming defensive? disassociation clarification association validation communication

Team _____ refers to a set of shared perceptions and commitment to collective values, norms, roles, responsibilities, and goals. communication development identity ethics culture

The primary value of having diversity on teams is that it helps them avoid the storming stage. develop team culture more easily. learn the skill of disassociation. welcome new ideas. focus on performance.

Claire's team has chosen her to act as the facilitator in their meetings. What will Claire be doing? ensure that each agenda item is properly discussed discourage expressions of opposing viewpoints steer conversations toward the manager's favorite views schedule meetings and send out the agendas track association and disassociation

Which of the following should be included in an agenda? action items and responsibilities expected outcomes key decisions taken open issues deadlines for action items

What is one technique that meeting leaders can use to encourage discussion but avoid arguments during the early part of meetings? display subjectivity discourage debate avoid diversity promote association foster disassociation

Ahmad is a team leader. His team needs to problem solve a complicated business transition. What course of action should he recommend? The team should schedule a full-day problem-solving session. The team should focus on agenda items one at a time. The team should hold a coordination meeting before attempting to problem solve. Team members should each create a plan independently before a meeting is scheduled.

Kwan is the leader of a team whose meetings are being disrupted by Liz, who dominates the discussions with long, irrelevant comments. What is the best way for Kwan to address the situation? asking his manager to pull Liz off the team because she is so difficult criticizing Liz sharply in the meeting each time she is disruptive waiting to see if it is a temporary behavior that will stop providing strong leadership in assigning team roles and keeping to the agenda gossiping about Liz to other team members in the hope that someone will talk to her

Which of the following is a strategy for creating a common sense of purpose on a team? shutting down conflicts quickly during meetings establishing a tradition with which to open each meeting staying within the time limits established for each agenda item distributing the agenda ahead of a meeting asking team members to help create the agenda

Which of the following is a reason in favor of using virtual teams? Working within several time zones is easier than working in one zone. Experts in different locations can pool their skills and knowledge. People on virtual teams find it easier to build trust and rapport. Communication technology eliminates human reliance on nonverbal signals.

Which technique helps virtual teams to remain energized while working toward their goals? rotating team leaders eliminating the leader role rotating team facilitators eliminating the facilitator role creating agendas in real time

One way to profit from diversity on virtual teams is to make time for socializing during meetings. encourage team members to IM each other. ask "what do you think about" questions. make use of video technology. hold meetings less frequently.

Which of the following questions will best help virtual teams profit from diversity by capturing the perspectives of all team members? "What professional background do you bring to this project?" "What are the unfinished items from the last meeting?" "What did you do over the weekend?" "What do you think about this idea?" "What would our stakeholders think about this?"

What is the downside of privately texting a team member during a virtual meeting? You might learn the answer to a question without involving the whole team. You might feel more distant from that particular colleague. You might be able to accomplish a task that is not on the agenda. You might end up derailing the team discussion. You might lose track of the larger team discussion.

When a team is assigned a group writing project, how much time should they spend together planning before delegating independent work? at least 10-15 minutes at least 20-30 minutes at least 1-2 hours at least 1-2 days at least 1-2 weeks

When working on group writing projects, teams should use version control software to keep track of all members' changes to documents. archive meeting agendas and minutes. ensure that their technology is up to date. make sure everyone is on the same page about key facts. compare different collaborative technologies.

During a meeting, Stacy's team decides that because of their research findings, they should change the focus of their group paper. This means that Stacy's original suggestions about the paper will be discarded. How should Stacy respond? She should restate the reasons for her ideas. She should be flexible because it is a group project. She should ask to be taken off the project. She should stay on the team but not participate much. She should write her part of the project the way she wants.

Which is the advantage of using Google Drive to store group documents? It has a sophisticated version control system that is useful for teams to use. It has a built-in process to guide people through the steps of revision. It has a track changes system that shows all edits back to the beginning of the document. It allows all group members to edit the document in real time. It has a more sophisticated grammar checker than other programs.

George and Jelena have not been getting along. George thinks that Jelena prevented him from getting a big promotion. How can Jelena best address the situation? She should use active listening skills and summarize George's feelings. She should adopt a message-delivery stance to get her point across. She should tell George that his anger is getting in the way of his work. She should ask a senior manager to be present when she talks to George. She should avoid interacting with George until he is less emotional.

A(n) ______ story involves combining your experiences, perspectives, and goals with those of others to form a common approach to work. edited communal shared objective subjective

Which of the following statements about difficult conversations is true? The either/or approach is the most effective way to handle difficult conversations. Finding common ground while conversing escalates group tension. Adopting a judgmental mind-set makes discussions flow more easily. Managing difficult conversations with success requires self-awareness. Disagreeing diplomatically involves modifying your opinion to mirror that of others.

Difficult conversations are best handled by refusing to compromise your views to get your point across. viewing silence as an indication of acceptance. agreeing with everything you hear to ease tension. embracing conflict as an opportunity to exchange perspectives. adopting a judgmental stance to get the results you want.