Chapter 13 MGT 301

Genji sat through the meeting feeling convinced her team was misinterpreting recent marketing research, but she didn't say anything. The team leader, Peter, was her close friend, and she didn't want to disrupt the team since Peter perceived himself as very knowledgeable. Genji's team appears to be experiencing _____. A.) social loafing B.) norming C.) storming D.) groupthink E.) devil's advocacy

Which of the following is not a factor to help achieve team cohesiveness? A.) Give each member a stake in the team's success, or a "piece of the action." B.) Encourage members' interaction and cooperation. C.) Ensure performance standards are clear, and regularly update members on team goals. D.) Emphasize members' common characteristics. E.) Assign a large team of 16 to 20.

Who are typical members of continuous improvement teams? A.) managers and agents representing competitors B.) customers and suppliers C.) volunteers or workers and supervisors D.) managers and outside suppliers E.) contractors and vendors

The principal by-product of the norming stage of team development is _____. A.) adjournment B.) empowerment C.) group cohesiveness D.) conflict E.) uncertainty

Which of the following is a source of intergroup conflict in the workplace? A.) too many resources B.) inconsistent goals or reward systems C.) strict job boundaries D.) excessive communication E.) lack of diversity

Rebecca asked Gavin, one of her team members, to purposefully think of and voice criticisms as the group discussed a popular idea to open a branch office in another state. This is an example of the use of _____. A.) the dialectic method B.) groupthink C.) dysfunctional conflict D.) storming E.) devil's advocacy

Which of the following is not a reason to enforce norms? A.) to help individuals avoid embarrassing situations B.) to create a written document of behavioral guidelines for new employees C.) to emphasize the group's important values D.) to clarify role expectations E.) to help the group survive

Which of the following is not considered an essential consideration in building a group into an effective team? A.) trust B.) size C.) cohesiveness D.) unanimity E.) cooperation

Jamal points out during the meeting that the group has fallen a half hour behind schedule according to the agenda, and should get back to the important work at hand. He is performing a ______ role. A.) social B.) relational C.) maintenance D.) task E.) production

Someone at a team meeting who says, "Let's hear from those who oppose this plan," is performing a ______ role. A.) coordinator B.) task C.) maintenance D.) reorientation E.) social

In all but the worst weather, Beth and three coworkers met each day at 12:15 to walk the wilderness trail behind their office building. This is an example of a(n) _____. A.) continuous improvement team B.) informal group C.) self-managed team D.) virtual team E.) formal group

Paige missed another deadline and her boss, Linda, is very upset. She will have to explain to the client again why the project is behind. Linda thinks she may say something she'll regret if she talks to Paige about this now, so she decides to wait awhile. Linda is using the ______ conflict-handling style. A.) collaborating B.) forcing C.) compromising D.) accommodating E.) avoiding

The question individuals ask during the norming stage of group development is _____ A.) "What's next?" B.) "How do I fit in here?" C.) "What do the others expect me to do?" D.) "What's my role here?" E.) "How can I best perform my role?"

Workplace performance is maximized when _____. A.) conflict is at a very low level B.) conflict is absent C.) conflict is at a moderate level D.) conflict occurs only at nonmanagerial levels E.) conflict is at a high level

In managing virtual workers, a manager should _____. A.) let employees work using their own expectations of how to do their jobs B.) give directions only by phone or in person C.) make sure the worker is keeping to a fixed schedule of hours D.) initiate change quickly E.) meet regularly, face-to-face

Which of the following is an advantage of larger groups? A.) less social loafing B.) ability to take advantage of division of labor and more resources C.) higher morale D.) greater boldness E.) more effective interaction

Which of the following is not a disadvantage of larger groups? A.) less satisfaction B.) more turnover C.) more division of labor D.) more absenteeism E.) less commitment

Which of the following is an important aspect when creating a self-managed team? A.) Require participation to be outside normal working hours. B.) Require voluntary-only membership. C.) Lessen the authority and autonomy that is granted. D.) Use some form of team compensation. E.) Allow workers to simply do their own thing.

Which of the following is a manifestation of excessive conflict in the workplace? A.) missed deadlines B.) lack of creativity C.) violence and workplace aggression D.) apathy E.) indecision

Administrative oversight given to self-managed teams does not typically include _____. A.) scheduling work B.) planning C.) staffing D.) initiating change E.) monitoring performance

Which of the following is not a benefit of teamwork in an organization? A.) reduced destructive internal competition B.) reduced costs C.) increased stress D.) increased speed E.) improved workplace cohesiveness

Which of the following is the best way to manage virtual teams? A.) Utilize employees on a global team around the clock. B.) Require each team member to keep his or her own personal record of the work that's been done as a team. C.) Focus on what is accomplished, not hours or locations. D.) Because you don't have face-to-face contact, relay instructions via phone. E.) When beginning with a virtual team, set the final deadline and reprimand any virtual team members who don't make the deadline.

Which of the following is a disadvantage of smaller groups? A.) lower morale B.) unfair work distribution C.) tendency to form cliques D.) tendency to take unreasonable risk E.) autocratic leadership