MGT CHAP 16

Gina was recently promoted to facilities director at Wholesome Grains. Which of the following should she do immediately as she tries to improve productivity? A) Cut costs. B) Use the established technology with which her employees are most familiar. C) Hire new employees such that they are similar to those already on the team. D) Rotate all personnel so that each has an opportunity to try something new. E) Establish a system of measurement.

Which of the following is a primary function of management? A) influencing B) communicating C) globalizing D) organizing E) cooperating

Productivity equals A) energy and materials, divided by labor and capital. B) labor, capital, energy, and materials, divided by goods and services produced. C) goods and services and energy and materials, divided by labor and capital produced. D) labor, energy, and capital, divided by goods, services, and materials. E) goods and services produced, divided by labor, capital, energy, and materials.

Managers can increase overall productivity by increasing the efficiency of all the following except A) goals. B) energy. C) capital. D) materials. E) labor.

Which of the following best describes ERP systems? A) comprehensive systems for identifying and measuring changes in productivity B) training systems for employees that allow self-discovery and correction of weaknesses C) popular recruiting systems that help maximize diversity in the workplace D) software information systems that integrate all aspects of business, helping managers stay on top of the latest developments E) control systems in which managers are made aware of all deviations from standards

________ is defined as establishing goals, monitoring performance, comparing it with goals, and taking corrective action as needed. A) Controlling B) Organizing C) Planning D) Measuring E) Leading

Which of the following is not one of the reasons that control is needed in an organization? A) to eliminate the need for teamwork B) to detect opportunities C) to decentralize decision making D) to adapt to change and uncertainty E) to provide performance feedback

Which of the following is a step in the control process? A) compare work units to one another B) establish standards C) evaluate opportunities D) complete a job redesign E) implement TQM

Standards are best measured when they are A) ethical. B) broad. C) quantifiable. D) narrow. E) efficient.

All of the following are reasons why performance falls significantly short of the standard except A) insufficient management attention. B) unawareness of performance drop. C) unrealistic standards. D) insufficient resources. E) changing conditions.

________ is the amount of acceptable deviation from a standard, determined when the standard was established. A) Benchmark B) Breadth control C) Range of variation D) Span of exception E) Zero-based control

Which of the following may be done as corrective action in the control process? A) evaluate performance and take action B) establish standards C) renew standards D) align processes with goals E) compare performance to standards

Jimmy's supervisor noticed that he was struggling with the computerized setup for production runs at his new job. The supervisor observed him while he tried it again and gave suggestions for improvement. The supervisor is doing which step of the control process? A) comparing performance to standards B) taking corrective action C) measuring performance D) controlling productivity E) establishing standards

Tactical control is performed mainly by A) the CEO. B) top managers. C) first-level managers. D) team leaders. E) middle managers.

A sales forecast is an example of an organizational control from the ________ area. A) informational B) physical C) financial D) capital E) human resources

Which of the following is the best example of bureaucratic control? A) Monica's Diner B) U.S. Army C) Ritz Carlton D) Levi Strauss E) Southwest Airlines

________ control is an approach to organizational control that is characterized by informal and organic structural arrangements. A) Bureaucratic B) Market C) Functional D) Decentralized E) Relational

Which of the following areas of control for organizations exerts informal control? A) cultural B) informational C) structural D) competitive E) human resources

Some managers use ________, which provides four indicators with which organizations can set goals and measure performance. A) evidence-based management B) measurement management C) a strategic scorecard D) a strategic map E) the balanced scorecard

A ________ budget allocates resources on the basis of a single estimate of costs. A) zero-based B) unitary C) fixed or static D) cash E) incremental

Which of the following is not characteristic of an external audit? A) primarily used when management suspects embezzlement B) performed by CPAs C) performed by an independent organization D) verifies that generally accepted accounting principles have been followed E) verifies the accuracy and fairness of financial statements

Which of the following is not a principle of Deming management? A) Quality should be aimed at the needs of the consumer. B) Quality can be improved on the basis of hard data. C) Improved quality leads to increased market share and employment. D) Companies should determine which workers are to blame for problems. E) Companies should aim at improving the system.

Which of the following is part of Deming's PDCA cycle? A) process B) direct C) apply D) check E) decide

TQM is a comprehensive approach dedicated to continuous A) measurement of quantifiable goals and quick corrections. B) product innovation and organizational learning, over fast cycles. C) customer input into management strategy and decision making. D) quality improvement, training, and customer satisfaction. E) focus on components of service success: tangibles, questions, and margins.

TQM's two core principles are A) financial health and financial stability. B) radical innovation and continuous improvement. C) employee commitment and customer satisfaction. D) management and leadership. E) people orientation and improvement orientation.