Management Ch.16

In a(n) _____ network, information flows to and from one central member of the group.

_____ is a medium of communication that is highest in information richness.

_____ captures some of the advantages of face-to-face communication while saving time and money, as managers in different locations do not have to travel to meet with one another.

In the communication process, encoding is defined as the process of:

In a(n) _____ network, group members communicate with others who are similar to them in experiences, beliefs, areas of expertise, background, office location, or even where they sit when the group meets.

A _____ is simply the pathway, such as a phone call, a letter, a memo, or face-to-face communication in a meeting, through which an encoded message is transmitted to a receiver.

_____ is the amount of information a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding.

In the communication process, managers as receivers are empathetic when:

Elements of _____ include tone of voice, speed, volume, use of pauses, directness or indirectness, and other manners of speech.

_____ refer(s) to systematic tendencies to use information about others in ways that result in inaccurate perceptions.

The congruence between verbal and nonverbal communication helps to ensure that: