Chapter 13 Management Final

Managers facilitate strategic conversations by using open communication, actively listening to others, applying the practice of dialogue, and using feedback for learning and change.

Managers spend 80 percent of every working day doing desk work.

Without feedback, communication is only a two-way process, sender to receiver and receiver to sender.

Communication can break down if sender and receiver do not encode or decode language in the same way.

Face-to-face discussion is the richest channel, in terms of channel richness.

Team members, in decentralized networks, must communicate through one individual to solve problems or make decisions.

Routine messages tend to be simple and straightforward, such as conveying data or statistics.

The choice of a communication channel can convey a symbolic meaning to the receiver.

Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.

Formulating in your mind what you are going to say next is an important part of effective listening.

The receiver usually will give more weight to behavioral actions than to verbal messages when verbal and nonverbal messages are contradictory.

A formal communication channel is a communication channel that flows within the chain of command.

Types of information generally communicated upward include performance reports, suggestions for improvement, and performance feedback.

Procedures and practices are downward communication topics that define the organization's rules, regulations, benefits, and structural arrangements.

Horizontal communication is particularly important in teaching organizations, where teams of workers are continuously solving problems and searching for new ways of doing things.

Messages that are designed to share information among teams and departments that can help the organization change, grow, or improve are called change initiatives and improvements.

Grapevine is a type of personal channel used in many organizations.

Social media does not include blogs and wikis.

Most managers spend 80 of their time telling and 20 percent asking, but it should be the other way around.

Huge corporations are more likely than smaller businesses or nonprofits to use social media to communicate with customers.

_____ is necessary for communication to be considered two-way.

_____ and _____ are potential sources for communication errors, because knowledge, attitudes, and background act as filters.

Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of composing an email involves which stage of the communication process?

Selina is meeting with her subordinate Mike for his annual performance review. At the end of the review, Mike tells Selina that he is confused about some things she said. By asking Selina to explain certain things in more detail, Mike is engaging in which component of the communication process?

When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals' personalities. These are all examples of:

When a group of workers have routine tasks to perform, a _____ communication structure allows more time for the task to be completed.

Louise, a top-level manager at INF Inc., has the difficult task of informing 12 employees that they are about to be laid off. Which communication channel should Louise use to break the news?

To be effective communicators, managers should:

Channel richness refers to the:

Which of the following comprises the lowest channel richness?

When informing your staff of the date for the company picnic, a _____ would be most practical and successful.

What percentage of a manager's time is spent in direct communication?

Most executives now believe that important information flows from the:

The skills of _____ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?

Which of the following is the most familiar and obvious flow of formal communication?

Information distortion or loss of message content is a major problem with:

Jay, a divisional vice president of a consumer goods manufacturer, gives a presentation to all divisional employees to outline the company's goals for the coming year. This is an example of what type of organizational communication?

Silvia, a seasoned assembly line worker at an automobile manufacturer, wants to demonstrate to Allison, a new trainee, how her job relates to other organizational activities. This encompasses which downward communication topic?

Upward communication is usually used to communicate information about all of the following, except:

1. What percent of the details passed through a grapevine is accurate?

According to the text, all of the following are ways managers can improve their writing skills, except:

Strategic conversations include:

About 75 percent of effective communication is:

_____ occurs when the receiver responds to the sender's communication with a return message.

To _____ a message is to select the symbols used to compose a message.

To translate the symbols used in a message for the purpose of interpreting its meaning is called _____.

A(n) _____ is a team communication structure in which team members communicate through a single individual to solve problems or make decisions.

In a(n) _____ network, individuals can communicate freely with other team members.

The amount of information that can be transmitted during a communication episode is known as _____.

____ involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

____ channels are those that flow within the chain of command or task responsibility defined by the organization.

____ refers to the messages and information sent from top management down to subordinates.

Formal _____ includes messages that flow from the lower to the higher levels in the organization's hierarchy.

_____ communication is the lateral or diagonal exchange of messages among peers or coworkers.

___ channels exist outside the formally authorized channels and do not adhere to the organization's hierarchy of authority.

The _____ is an informal, person-to-person communication network of employees that is not officially sanctioned by the organization.

The term _____ covers a broad range of applications, including wikis, blogs, content communities, and virtual social worlds.