ICEV Questions

Blake recently started a new job. His boss, Hailey, tells him the tasks which need to be done but gives him no instructions on how to do them. Blake has to get these jobs done before he can go home and must figure out how to do them on his own. Which style of leadership is Hailey practicing?

Which of the following is NOT a leadership style identified by Kurt Lewin?

Which personality trait was discussed as being perhaps the most important trait for a leader?

Amber has to give a presentation to her class tomorrow. Since she will be using verbal communication to explain her project, it is important for her speech to be all the following except:

The purpose of groups is to:

Which group of children did Lewin find to be least creative?

Which of the following is NOT one of the purposes of groups?

Which of the following is NOT a form of nonverbal communication?

Which of the following group types is established by the organization to accomplish a specific project?

Analyzing group effectiveness allows the leader to:

Which of the following is NOT true of teamwork in the workplace?

Who demonstrated a charismatic, transformational leadership?

Which of the following is NOT a successful tactic to use when managing a team?

Which of the following is NOT a quality of collaboration?

When a team member rejects the ideas of others, they are displaying which team role?

Which is NOT true of great leaders?

Which of the following terms allows individuals to use their understanding of others to choose how they think and act?

Which of the following is considered the action of leading a group of people?

Individuals who are action-oriented and more concerned with results than people are considered which personality type?

Which of the following terms describes the natural abilities individuals are born with?

Julie, the manager of a restaurant, was frustrated because one of the waiters was absent twice without any notification. However, instead of saying, "You are unreliable," Julie asked, "Could you give me a little advanced notice when you won't be able to work?" Which of the following positive language skills describes Julie's communication style?

David, the manager of a bookstore, prefers to directly point out other's mistakes. Some employees see his communication style as rude and aggressive. Which of the following can cause such a conflict?

Which of the following conflicts can be categorized as a group conflict?

Which of the following third parties should be involved when the conflicting parties believe they can reach a solution, but need a third party to manage the process?

According to Dr. Sandra Collins, what are the three major types of factors which cause conflicts?

Susan and Lee were in a conflict. Susan claimed she would give up part of her interests if Lee gave up part of his. This is an example of what type of conflict management style?

Which of the following statements is likely to be used in the avoidance conflict management style?

Asking "Could you give me an example of what you mean?" is an example of which of the following active listening skills?

Which of the following is defined as "the ability to perform an action or the possession of control or influence over others?"

Which of the following third parties is given authority and hears all sides of a case, discusses it with each party, and makes a final judgment based on the information gathered?

Employees deserve less respect than customers.

If a customer's request is unreasonable, it is all right to say no.

Which of the following is NOT suggested for promoting customer loyalty?

What is the first step in the customer service cycle?

Proper telephone etiquette requires you answer the phone within how many rings?

When dealing with complaints you should be loud, direct and rude.

Customer service is the __________ a business takes to satisfy customers.

Employees are known as __________ customers.

Customer expectations evolve over time.

The delivery process should take how many days?

Stephen and Joe are eating lunch together in the cafeteria. Joe asked Stephen how he did on his algebra test. Stephen answering Joe's question is an example of which of the following?

Tyler and Kimberly are talking about which gift they should buy their parents for their anniversary. Tyler is not willing to compromise on his gift idea. This is an example of which of the following communication styles?

Which of the following are the two types of listening?

Which of the following models of communication best describes simultaneous interpersonal communication?

Which of the following involves selecting the appropriate channel of communication for the message delivery?

The technique used to influence attitudes toward a product, idea or issue is known as which of the following?

Hannah is giving a presentation to the class about the importance of eating healthy. The rest of the class are sitting at their desks while she is presenting her topic. Hannah's distance in relation to her classmates is known as which of the following?

Which of the following is the interchange of thoughts, opinions or information by speech, writing or signs?

Which of the following models of communication can be applied to the communication process which takes place between humans and machines?

Chris and Susan are discussing their plans for the football game tomorrow night over the telephone. Which of the following would the telephone be considered in the scenario?

parts of a report except:

In _______, the United States passed legislation prohibiting employers to discriminate against a person based on the grounds of race, religion, gender or ethnicity.

James recently learned he was not promoted because the company wanted a younger person to lead the group. This is an example of ________ discrimination.

skills of public relations

_________ listening can also be called pseudo listening.

In professional communication a ________ is best for a short message.

Which type of listening should be used when listening to a poem?

A _________ presentation should be used to sell a product.

part of the four Ps of marketing?

fields of external communication

Meghan is writing a paper about the most influential leaders of our time. While researching this topic, she finds several biographies in the library about leaders she is interested in discussing. The biographies she found are an example of a ___________ source.

___________ information allows for any last minute adjustments to the main concepts or ideas.

__________ are a series of media files which are released as episodes and can be downloaded digitally.

After Meghan has completed her research, she composes her paper discussing the most influential leaders. In her paper, she uses a quote from Franklin D. Roosevelt found in one of her books. ____________ her sources is the most important step of the research process.`

A works cited page, or bibliography, lists the __________ used while gathering information about the topic.

Magazines, journals, newsletters and newspapers are all examples of __________.

___________ journals are written for a specific audience and filled with technical jargon on a particular topic.

The three citation styles are:

Dan is looking for a fiction book in the library. The librarian suggests a book and writes down a number to help him find the book. The number the librarian wrote down is the ___________ number.

The __________ process is used to explore and find new or more information about a certain topic.

Which of the following is NOT a question to ask when using context to determine the meaning of an unfamiliar word?

Which of the following is NOT a way to ensure you are taking effective notes?

Which of the following is NOT a resource to use when you do not understand the main idea of a reading assignment?

Which of the following is NOT a way to learn vocabulary terms?

Which of the following is described as the most important way to solidify understanding of a concept according to the presentation?

Which of the following is NOT a strategy for learning unfamiliar words according to the presentation?

a true statement

Which of the following is a true statement describing concept mapping?

In the word "inconceivable," which of the following is the root word?

Which of the following describes circumlocution?

Travis, Brandon's brother, is leaving for college this weekend. Which punctuation mark is used to set off the nonessential clause in this sentence?

Which of the following is a presentation of the information through a layout or summary of a writing project?

Sasha received a paper from her instructor with marks to correct grammar, spelling and punctuation. Which of the following describes the marks her instructor used to correct Sasha's paper?

Marcus has a long list of things which need to be done today. He writes a memo to give the list to his employees. Instead of listing the tasks randomly, he rearranges the list to begin with the most important to the least important task. This is an example of which of the following?

Sarah is creating a project on smartphone use. She wants to apply studies on the effects of computer use to hypothesize about the effects of smartphone use. What method will she be using?

Which of the following describes the strategy of stating the most important information first, followed by the supporting information?

Which of the following involves recognizing patterns, clusters or trends of the given information?

Which of the following represents the inscription of information?

Which of the following would be used after an interjection or command?

Which of the following is punctuation used to offset quoted material?

_________ memos are sent in response to a question or information request.

Letterhead allows a letter to be more professional because it designates the letter is a(n) __________ document.

_________ memos are used to report on inspection and procedures.

_________ memos state policies or procedures the writer wishes the reader to follow.

What does the phrase "cc: John Smith" indicate when included at the end of a letter?

Most letter formats require single spacing.

Which of the following is NOT one of the parts of a business letter?

Memos are commonly used to _________ or _________.

________ memos are usually sent from a worker to a supervisor after returning from a business trip.

Business letters and memos should be written using the same tone.

Which methods are used by presenters to create more interactive presentations?

Daniel is giving a 15 minute presentation about technology in the classroom to a group of individuals. Before writing his speech, it is important to consider ______________________ for his audience.

Item 3 The basic format of a presentation contains a(n) ___________.

________ language includes words such as, "I," "You" and "Me."

The body of a presentation should contain which of the following:

Providing the audience with a sneak peak of the presentation is also known as a(n) _________.

Lauren was asked to give a motivational speech at an awards banquet on Friday night. During the afternoon she gave a presentation to her speech class about fire safety. Lauren's speech at the banquet will be a __________ presentation while her presentation to her classmates was a(n) _____________ presentation.

When participants of a meeting are in two different locations a(n) _______ can be used.

CCP is an acronym for _________, ___________ and ________.

A presentation with the purpose of convincing the audience to think or feel a certain way is _____________.

Amber would like to involve the audience while she gives a speech. She can _____________ to achieve this.

WIIFM stands for _________________.

In which position should a microphone be held?

___________ allows the speaker to either take a breath or allows time for the audience to take in what was just said.

The use of someone else's ideas without giving them credit is called ______________.

The type of speech used to encourage the audience to take action is _____________.

The basic format of a speech contains ______________________.

Blake wants to add depth to his presentation about social networking. In order to achieve this he can use _____________.

_____________ sets the mood of the speech from the very beginning.

When identifying the audience, which of the following are the four things we must know?

Extemporaneous speeches should be arranged in which of the following orders?

Extemporaneous public speaking is speaking ______________.

The body of a speech is made up of ________________.

When using a microphone you should never ________________.

Which of the following are three characteristics you need to know about your audience?

Which of the following are characteristics of a review section?

Which of the following scenarios would be considered extemporaneous speaking?

Which of the following scenarios is an example of plagiarism?

A connection _________________.

Which of the following would be an example of an informative speech?

Irrelevant or inappropriate messages may be referred to as which of the following?

Mike and Kristi are creating a website for a local politician. Which color should they use to evoke the feeling of determination?

The first example of digital communication was the ___________.

MIME is the acronym for which of the following?

_____________ is a useful tool in determining which colors to use in a production.

A person outside the door is speaking loudly and is keeping you from hearing the instructor. This is an example of what type of noise?

The communication model contains all of the following except _____________.

Which of the following was the first Internet network?

According to the presentation, which of the following is considered a limitation of a tablet?

A blog is an example of which of the following?

Ann needs to send a hard copy of a document to another office within her company, and it needs to be there today. Which method of telecommunication should she use?

Which of the following do cellular phones use to exchange voice and data?

An intranet cannot contain a message board for employees.

Business or commercial transactions occurring over the Internet is ___________.

When is audio conferencing most successful?

Which of the following is NOT a benefit of teleconferencing?

____________ allows users to see who is online and easily allows two people to communicate immediately.

Telecommunications etiquette requires you to get permission before sending a fax of more than 10 pages.

What is telecommunications?

One of the benefits of telecommuting is the ability to balance ____ and ____.

When you use terms such as, "I," "You" and "Me" in your writing, you are using which of the following types of language?

Which of the following is NOT a part of the listening process?

Which of the following refers to the channels through which the information moves from the sender to the receiver?

The statement, "I wish I had more money so I could go to the movies.", is an example of which of the following styles of communication?

Which of the following is a set of social rules which facilitate Internet interaction?

Which of the following styles of citations is used in the following citation? Brody, J.E. (2007, December 11). Mental reserves keep brain agile. The New York Times, p. A13

Which of the following is the meaning or subject of information being communicated?

Which of the following is an inappropriate way to communicate with customers?

Charlie was just put in charge of the accounting department. Charlie's plan to manage his employees is to rely heavily on using policies, procedures and regulations as well as make all of the decisions with little input from his employees. Which of the following types of leadership will Charlie be using?

Which of the following is the opening greeting of a letter or memo?

What is the term used for justifying, proving or enhancing the points which are being made?

Which of the following describes an indirect object?

Which of the following is an important part of evaluating or assessing presentation performance?

Why is it important to take notes during lectures or discussions?

The acronym TIPP stands for which of the following?

Communication between a business and its employees is called which of the following?

John is sending out a customer satisfaction survey to his company's past customers. This is an example of which of the following?

Which of the following are the three keys to successful teamwork?

Which of the following presentation types would be best for presenting information about a new computer program which is going to be used in your office?

Sarah has written a paper and organized the information where the most important is included first, followed by supporting and less important information. Which of the following organizational styles did Sarah use?

Persuasive

Motivational