Low-volume, high-variety production is best suited for which of the following process strategies?
answer
PROCESS FOCUS
question
In many applications, human quality inspectors can be replaced effectively by
answer
VISION SYSTEMS
question
Which of the following is NOT a production technology that enhances production and productivity?
answer
SERVICE BLUEPRINTING
question
Which of the following statements is NOT true regarding process redesign?
answer
PROCESS REDESIGN IS ALSO CALLED PROCESS REINVENTION
question
Which service strategy describes separating services that may lend themselves to some type of automation?
answer
AUTOMATION
question
Which of the quadrants in the service process matrix has low labor intensity and low customization?
answer
SERVICE FACTORY
question
What is a drawing of the movement of material, product or people?
answer
FLOWCHART
question
Which of the following is NOT an example of technology's impact on the financial services industry?
answer
RFID
question
What is the ability to respond with little penalty in time, cost, or customer value?
answer
FLEXIBILITY
question
What is the fundamental rethinking of business processes to bring about dramatic improvements in performance?
answer
PROCESS REDESIGN
question
Which of the following statements is NOT true regarding production technologies?
answer
FLEXIBLE MANUFACTURING SYSTEMS AND COMPUTER-INTEGRATED MANUFACTURING ARE INCREASING THE DISTINCTION BETWEEN LOW-VOLUME/HIGH-VARIETY AND HIGH-VOLUME/LOW-VARIETY PRODUCTION.
question
What is an electronically guided and controlled cart used to move materials?
answer
AGV
question
Which of the following is an example of technology's impact on wholesale/retail trade industry?
answer
BAR-CODED DATA
question
Which of the following statements is NOT true?
answer
ADDING FLEXIBILITY TO THE PRODUCTION PROCESS CAN BE A MAJOR COMPETITIVE ADVANTAGE. BUILDING FLEXIBILITY INTO A PRODUCTION PROCESS IS USUALLY INEXPENSIVE, BUT DIFFICULT.
question
Which of the quadrants in the service process matrix has high labor intensity and high customization?
answer
PROFESSIONAL SERVICE
question
HIGH-VOLUME, LOW-VARIETY PRODUCTION IS BEST SUITED FOR WHICH OF THE FOLLOWING PROCESS STRATEGIES?
answer
PRODUCT FOCUS
question
What is a flowchart with time added on the horizontal axis?
answer
PROCESS MAPPING
question
A fast food restaurant is an example of...
answer
low customization and low degree of labor
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