ISDS 3115 Chapter 7 And S7 Concepts

What is the ability to respond with little penalty in time, cost, or customer value? A. postponement B. flexibility C. repetitive process D. mass customization

Which of the following statements is NOT true? A. adding flexibility to the production process can be a major competitive advantage; building flexibility into a production process is usually inexpensive, but difficult B. selecting the best equipment requires understanding the specific industry and available processes and technology C. the selection of equipment requires considering cost, cash flow, market stability, quality, capacity, and flexibility D. selection of a particular process strategy requires decisions about equipment and technology

Stacked Restaurants lets customers choose ingredients for their sandwiches using a. an iPad menu b. a moving conveyor belt c. a telephone at the table D. playing cards

What is a drawing of the movement of material, product, or people? A. process chart B. AIS C. flowchart D. RFID

What is a flowchart with time added on the horizontal axis? A. process chart B. process mapping C. CNC D. service blueprinting

Which of the following is NOT a tool for process analysis and design? A. Pareto chart B. flowchart C. process chart D. process mapping

Which service strategy describes separating services that may lend themselves to some type of automation? A. modules B. automation C. focus D. separation

Which of the quadrants in the service process matrix has high labor intensity and high customization? A. service shop B. professional service C. service factory D. mass service

Which of the quadrants in the service process matrix has low labor intensity and low customization? A. service factory B. mass service C. professional service D. service shop

A fast food restaurant is an example of A. low customization and low degree of labor B. high customization and high degree of labor C. low customization and high degree of labor D. high customization and how degree of labor

In many applications, human quality inspectors can be replaced effectively by A. vision systems B. FMS C. RFID tags D. automated storage and retrieval systems

What is an electronically guid and controlled cart used to move materials? A. AIS B. RFID C. AGV D. CNC

Which of the following is NOT a production technology that enhances production and productivity? A. process control B. vision systems C. automative identification systems D. service blueprinting

Which of the following statements is NOT true regarding production technologies? A. robots are mechanical devices that use electronic impulse to activate motors and switches B. CNC is machinery with its own computer and memory C. vision systems combine video cameras and computer technology and are often used in inspection roles D. flexible manufacturing systems and computer-integrated manufacturing are increasing the distinction between low-volume/high-variety and high-volume/low-variety production

Which of the following is NOT an example of technology's impact on the financial services industry? A. debit cards B. RFID C. electronic funds transfer D. Internet stock trading

Which of the following is an example of technology's impact on wholesale/retail trade industry? A. automatic toll booths B. bar-coded date C. interactive TV D. automatic teller machines

Which of the following statements is NOT true regarding process redesign? A. process redesign also focuses on those activities that cross functional lines B. process redesign is also called process reinvention C. effective process redesign works only if the basic process and its objectives are reexamined D. process redesign is also called process reengineering

What is the fundamental rethinking of business processes to bring about dramatic improvements in performance? A. process analysis B. process strategy C. process redesign D. process design

Which of the following approaches may use subcontracting to accommodate excess demand? A. subcontracting should never be used to accommodate excess demand B. leading demand with a one-step expansion C. lagging demand with incremental expansion D. leading demand with incremental expansion

Which of the following approaches makes new capacity a larger increase at the beginning of the period? A. leading demand with a one-step expansion B. leading demand with incremental expansion C. attempts to have an average capacity that straddles demand with incremental expansion D. lagging demand with incremental expansion

In manufacturing, excess capacity can be used to A. do more setups, lengthen production runs, and drive down inventory costs B. do fewer setups, lengthen production runs, and drive down inventory costs C. do more setups, shorten production runs, and drive down inventory costs D. do fewer setups, shorten production runs, and drive down inventory costs

The most aggressive and risky approach to capacity planning is A. lagging demand with incremental expansion B. leading demand with one-step expansion C. leading demand with incremental expansion D. attempts to have an average capacity that straddles demand with incremental expansion

Which of the following is a requirement to be able to compute expected monetary value? A. each state of nature is equally likely to occur B. the probability of each decision alternative is known C. each decision alternative needs at least two states of nature D. the probability of each state of nature is known

What does EMV stand for? A. expected machine valuation B. expected monetary value C. expected maintenance volume D. enterprise management valuation