OM Chapter 7 Multiple Choice

Which of the following statements is NOT true regarding process​ redesign? A. Process redesign is also called process reinvention. B. Effective process redesign works only if the basic process and its objectives are reexamined. C. Process redesign also focuses on those activities that cross functional lines. D. Process redesign is also called process reengineering.

Which service strategy describes separating services that may lend themselves to some type of​ automation? A. separation B. modules C. automation D. focus

Which of the following is NOT an example of​ technology's impact on the financial services​ industry? A. RFID B. debit cards C. electronic funds transfer D. Internet stock trading

In many​ applications, human quality inspectors can be replaced effectively by A. RFID tags. B. automated storage and retrieval systems. C. vision systems. D. FMS.

​Low-volume, high-variety production is best suited for which of the following process​ strategies? A. process focus B. mass customization C. product focus D. repetitive focus

What is a drawing of the movement of​ material, product or​ people? A. flowchart B. RFID C. AIS D. process chart

Which of the following is NOT a production technology that enhances production and​ productivity? A. process control B. service blueprinting C. vision systems D. automatic identification systems

What is the ability to respond with little penalty in​ time, cost, or customer​ value? A. mass customization B. postponement C. repetitive process D. flexibility

Which of the quadrants in the service process matrix has low labor intensity and low​ customization? A. service factory B. professional service C. service shop D. mass service

What is an electronically guided and controlled cart used to move​ materials? A. CNC B. RFID C. AIS D. AGV

A fast food restaurant is an example of A. high customization and high degree of labor. B. low customization and high degree of labor. C. low customization and low degree of labor. D. high customization and low degree of labor.

What is a flowchart with time added on the horizontal​ axis? A. process mapping B. CNC C. process chart D. service blueprinting

Which of the following is an example of​ technology's impact on​ wholesale/retail trade​ industry? A. interactive TV B. automatic toll booths C. automatic teller machines D. bar-coded data

High-volume, low-variety production is best suited for which of the following process​ strategies? A. mass customization B. repetitive focus C. product focus D. process focus

What is the fundamental rethinking of business processes to bring about dramatic improvements in​ performance? A. process redesign B. process design C. process strategy D. process analysis

Which of the following statements is NOT true regarding production​ technologies? A. Vision systems combine video cameras and computer technology and are often used in inspection roles. B. Robots are mechanical devices that use electronic impulses to activate motors and switches. C. Flexible manufacturing systems and​ computer-integrated manufacturing are increasing the distinction between​ low-volume/high-variety and​ high-volume/low-variety production. D. CNC is machinery with its own computer and memory.

Which of the following statements is NOT​ true? A. Selection of a particular process strategy requires decisions about equipment and technology. B. The selection of equipment requires considering​ cost, cash​ flow, market​ stability, quality,​ capacity, and flexibility. C. Adding flexibility to the production process can be a major competitive advantage. Building flexibility into a production process is usually​ inexpensive, but difficult. D. Selecting the best equipment requires understanding the specific industry and available processes and technology.

Which of the quadrants in the service process matrix has high labor intensity and high​ customization? A. professional service B. service shop C. mass service D. service factory