Chapter 4 Quiz

The structural approach for integrating customer requirements into every aspect of product development is known as:

In the area of product and service design, the acronym CAD refers to:

Which of the following is not one of the 3 Rs?

Which of the following is not a reason for redesigning a product or service?

The process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called:

Incorporating design for disassembly principles in product design helps firms with ___________ design issues.

Which of these pairs of functions would tend to be affected most dramatically by a product or service redesign?

One possible disadvantage of modular design is that:

Mobile phones have evolved from devices intended to place and receive phone calls into handheld multimedia communications devices, but in the eyes of some customers these new features make the phones less desirable. This is an example of:

One of these is not a characteristic of a well-designed service system:

A software company is weighing whether to release a new version of its software. The company can go ahead and release the version now and correct flaws with subsequent patches or upgrades, or it can wait until the new version is reasonably bug-free. This is an example of:

Which of the following is an example of a postponement tactic?

Products or services with a high degree of similarity of features and components are called:

Which of the following is least likely to result in product innovations that have near-term commercial application?

The term "standardization" is closely associated with:

One way to increase reliability is to:

Which one of the following is not a factor of successful product and service design?

The term "degrees of newness" is associated with:

Which of the following is not an advantage of standardization?

Which of the following statements about CAD is not true?