_____ are advantages that are difficult to measure in dollars but are important to a company.​
Select one:
a.
​Tangible benefits
b.
​Intangible benefits
c.
​Tactile benefits
d.
​Real benefits
answer
b.
​Intangible benefits
question
_____ are external factors that shape corporate IT choices.​
Select one or more:
a.
​Technology
b.
​Competitors
c.
​Managers
d.
​Suppliers
answer
a.
​Technology
b.
​Competitors
d.
​Suppliers
question
_____ are the benefits that can be measured in dollars.
Select one:
a.
​Tangible benefits
b.
​Intangible benefits
c.
​Ethical benefits
d.
​Agile benefits
answer
a.
​Tangible benefits
question
_____ includes ongoing support and maintenance costs, as well as acquisition costs.​
Select one:
a.
​CRC (Customer relationship costs)
b.
​TCO (Total cost of ownership)
c.
​JIT (Just-in-time costs)
d.
​RCT (Real cost of time)
answer
b.
​TCO (Total cost of ownership)
question
_____ means that a project can be implemented in an acceptable time frame.
Select one:
a.
​Operational feasibility
b.
​Technical feasibility
c.
​Schedule feasibility
d.
​Economic feasibility
answer
c.
​Schedule feasibility
question
_____ means that the projected benefits of a proposed system outweigh the estimated costs.​
Select one:
a.
​Economic feasibility
b.
​Schedule feasibility
c.
​Operational feasibility
d.
​Technical feasibility
answer
a.
​Economic feasibility
question
_____ refers to the practical resources needed to develop, purchase, install, or operate a system.​
Select one:
a.
​Operational feasibility
b.
​Technical feasibility
c.
​Schedule feasibility
d.
​Market feasibility
answer
b.
​Technical feasibility
question
_____ technology uses radio frequency identification (RFID) tags to identify and monitor the movement of each individual product, from a factory floor to the retail checkout counter.
Select one:
a.
​EPC (Electronic product code)
b.
​EPOD (Electronic proof of delivery)
c.
​MCC (Magnetic character code)
d.
​RTPD (Real-time product delivery)
answer
a.
​EPC (Electronic product code)
question
A _____ is a requirement or condition that a system must satisfy or an outcome that a system must achieve.
Select one:
a.
​trigger
b.
​constraint
c.
​query
d.
​key
answer
b.
​constraint
question
A _____ is an analysis tool that represents the possible causes of a problem as a graphical outline.​
Select one:
a.
​causebone diagram
b.
​fishbone diagram
c.
​jawbone diagram
d.
​crossbone diagram
answer
b.
​fishbone diagram
question
A popular technique for investigating causes and effects is called a _____ diagram.​
Select one:
a.
​causebone
b.
​fishbone
c.
​jawbone
d.
​crossbone
answer
b.
​fishbone
question
A systems analyst conducts a preliminary investigation to study the _____ and recommend specific action.​
Select one:
a.
​systems request
b.
​project scheduling report
c.
​systems validation
d.
​project staffing report
answer
a.
​systems request
question
Critical Thinking Questions
Case 2-1
​
Lara, managing director of an information technology firm, has received a big project from one of their highly valuable clients. However,
the project received is different from the usual projects they handle.
​
Lara performs certain analyses and ensures that the company's image will not be at risk by taking this project. This is an example of _____.​
Select one:
a.
​operational feasibility
b.
​economic feasibility
c.
​technical feasibility
d.
​schedule feasibility
answer
a.
​operational feasibility
question
Determining the _____ means defining the specific boundaries, or extent, of a project.​
Select one:
a.
​project index
b.
​project matrix
c.
​project scope
d.
​project table
answer
c.
​project scope
question
Hardware-based security controls include _____.
Select one:
a.
​password fields
b.
​online forms
c.
​system patterns
d.
​biometric devices
answer
d.
​biometric devices
question
In a preliminary investigation report, the _____ section contains the results of the preliminary investigation, including a description of the project's scope, constraints, and feasibility.​
Select one:
a.
​appendix
b.
​introduction
c.
​recommendations
d.
​findings
answer
d.
​findings
question
_____ are internal factors that shape corporate IT choices.​
Select one or more:
a.
​Technology
b.
​User requests
c.
​Strategic plan
d.
​Company finances
answer
b.
​User requests
c.
​Strategic plan
d.
​Company finances
question
_____ components can provide automated response to sales inquiries, online order processing, and inventory tracking.
Select one:
a.
​Just-in-time (JIT)
b.
​Customer relationship management (CRM)
c.
​Automatic teller machine (ATM)
d.
​Total cost of ownership (TCO)
answer
b.
​Customer relationship management (CRM)
question
_____ limitations result when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced.​
Select one:
a.
​Accessibility
b.
​Relationship
c.
​Feasibility
d.
​Performance
answer
d.
​Performance
question
_____ means that a proposed system will be used effectively after it has been developed.
Select one:
a.
​Operational feasibility
b.
​Technical feasibility
c.
​Schedule feasibility
d.
Economic feasibility
answer
a.
​Operational feasibility
question
_____ planning is the process of identifying long-term organizational goals, strategies, and resources.
Select one:
a.
​Prospect
b.
​Pilot
c.
​Strategic
d.
​Vertical
answer
c.
​Strategic
question
_____ result from a decrease in expenses, an increase in revenues, or both.
Select one:
a.
​Tangible benefits
b.
​Intangible benefits
c.
​Agile benefits
d.
​Ethical benefits
answer
a.
​Tangible benefits
question
_____ usually focus on long-term challenges and goals, the importance of a firm's stakeholders, and a commitment to the firm's role as a corporate citizen.​
Select one:
a.
​Performance assessments
b.
​Relationship assessments
c.
​Vision statements
d.
​Mission statements
answer
d.
​Mission statements
question
A _____ is a summary of a project request and a specific recommendation.​
Select one:
a.
​case for action
b.
​routine report
c.
​breakdown report
d.
​case for approval
answer
a.
​case for action
question
A _____ must be achieved to fulfill a company's mission.
Select one:
a.
​key performance factor
b.
​core competency
c.
​critical success factor
d.
​vision competency
answer
c.
​critical success factor
question
A SWOT (Strength, Weakness, Opportunities, and Threats) analysis contributes to the strategic planning process by examining a firm's _____ resources.​
Select one or more:
a.
​technical
b.
​human
c.
​financial
d.
​logistical
answer
a.
​technical
b.
​human
c.
​financial
question
A(n) _____ is not as flexible as a series of interviews, but it is less expensive, generally takes less time, and can involve a broad cross-section of people.​
Select one:
a.
​fishbone
b.
​experiment
c.
​survey
d.
​research
answer
c.
​survey
question
Critical Thinking Questions
Case 2-1
​
Lara, managing director of an information technology firm, has received a big project from one of their highly valuable clients. However,
the project received is different from the usual projects they handle.
​
Lara is involved in many other projects so she appoints a project manager for this project to ensure that the project is completed on time. This is an example of _____.​
Select one:
a.
​operational feasibility
b.
​economic feasibility
c.
​technical feasibility
d.
​schedule feasibility
answer
d.
​schedule feasibility
question
Electronic data interchange (EDI) enables _____ inventory systems, which rely on computer-to-computer data exchange to minimize unnecessary inventory.
Select one:
a.
​CRM (Customer relationship management)
b.
​EPOD (Electronic proof of delivery)
c.
​JIT (Just-in-time)
d.
​RFID (Radio frequency identification)
answer
c.
​JIT (Just-in-time)
question
In a preliminary investigation report, the _____ section contains a brief description of the system, the name of the person or group performing the investigation, and the name of the person or group who initiated the investigation.​
Select one:
a.
​introduction
b.
​recommendations
c.
​expected benefits
d.
​time and costs estimates
answer
a.
​introduction
question
In a preliminary investigation report, the _____ section is included in the report if supporting information must be attached.​
Select one:
a.
​appendix
b.
​introduction
c.
​recommendations
d.
​findings
answer
a.
​appendix
question
Of the measures of feasibility, _____ assesses tangible and intangible benefits to a company in addition to costs.​
Select one:
a.
​schedule feasibility
b.
​technical feasibility
c.
​economic feasibility
d.
​operational feasibility
answer
c.
​economic feasibility
question
Of the measures of feasibility, questions such as "Does the proposed platform have sufficient capacity for future needs?" and "Will the hardware and software environment be reliable?" should be considered while assessing _____.​
Select one:
a.
​schedule feasibility
b.
​technical feasibility
c.
​economic feasibility
d.
​ethical feasibility
answer
b.
​technical feasibility
question
Projects where management has a choice in implementing them are called _____ projects.​
Select one:
a.
​discretionary
b.
​nondiscretionary
c.
​appended
d.
​concatenated
answer
a.
​discretionary
question
Projects with very general scope definitions are at risk of expanding gradually, without specific authorization, in a process called _____.​
Select one:
a.
​project dilation
b.
​project creep
c.
​project expansion
d.
​project drift
answer
b.
​project creep
question
Systems development typically starts with a _____.​
Select one:
a.
​feasibility study, followed by a systems request, which includes a preliminary investigation
b.
​systems request, followed by a preliminary investigation, which includes a feasibility study
c.
​preliminary investigation, followed by a feasibility study, which includes a systems request
d.
​feasibility study, followed by a preliminary investigation, which includes a systems request
answer
b.
​systems request, followed by a preliminary investigation, which includes a feasibility study
question
The main reasons for systems requests are _____.​
Select one or more:
a.
​improved services to customers
b.
​reduced support for new products and services
c.
​better performance
d.​reduced cost
answer
d.
​reduced cost
b.
​reduced support for new products and services
c.
​better performance
question
The objective of a _____ is to use the combined judgement and experience of several analysts to evaluate systems projects.​
Select one:
a.
​computer resources committee
b.
​data storage committee
c.
​system networking committee
d.
​topology identification committee
answer
a.
​computer resources committee
question
he term _____ refers to the reasons, or justifications, for a proposal.​
Select one:
a.
​business case
b.
​use case
c.
​work statement
d.
​problem charter
answer
a.
​business case
question
Using _____, a supplier can use radio frequency identification (RFID) tags on each crate, case, or shipping unit to create a digital shipping list.
Select one:
a.
​EPOD (Electronic proof of delivery)
b.
​PPOD (Physical proof of delivery)
c.
​RPS (Radio positioning system)
d.
​RDS (Radar detection system)
answer
a.
​EPOD (Electronic proof of delivery)
question
When using a _____ to investigate the causes of a problem, an analyst first states the problem and then draws a main bone with sub-bones that represent possible causes of the problem.​
Select one:
a.
​causebone diagram
b.
​fishbone diagram
c.
​jawbone diagram
d.
​crossbone diagram
answer
b.
​fishbone diagram
question
Which of the following is an example of a tangible benefit?​
Select one:
a.
​A user-friendly system that improves employee job satisfaction
b.
​A sales tracking system that supplies better information for marketing decisions
c.
​A new website that enhances a company's image
d.
​An online package tracking system that improves service and decreases the need for clerical staff
answer
d.
​An online package tracking system that improves service and decreases the need for clerical staff
question
A strategic plan that stresses technology tends to create an unfavorable climate for IT projects that extends throughout an organization.​
Select one:
True
False
answer
False
question
Competition drives many information systems decisions.​
Select one:
True
False
answer
True
question
Feasibility analysis is an ongoing task that must be performed throughout the systems development process.​
Select one:
True
False
answer
True
question
Information systems that interact with customers usually receive low priority.​
Select one:
True
False
answer
False
question
It is easier to assign dollar values to intangible benefits.
Select one:
True
False
answer
False, tangible
question
Systems requests seldom are aimed at improving service to users within a company.
Select one:
True
False
answer
False
question
The Pareto chart, sometimes called a scatter diagram, is a problem solving tool.​
Select one:
True
False
answer
False
question
When assessing schedule feasibility, a systems analyst must consider the interaction between time and costs.​
Select one:
True
False
answer
True
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