Ch. 4

One of the main activities in the systems analysis phase is ____ modeling, which involves fact-finding to describe the current system and identification requirements for the new system.

A(n) ____ diagram shows the timing of interactions between objects as they occur.

____ is a typical example of a system requirement for the output category.

____ is a typical example of a system requirement for the performance category.

____ is a typical example of a system requirement for the control category.

Microsoft has developed a method for measuring a system's total costs and benefits, called ____, which is a framework to help IT professionals analyze and optimize IT investments.

If an interviewee gives only short or incomplete responses to open-ended questions, a systems analyst should do which of the following ____.

When studying an information system, examples of actual documents should be collected using a process called ____.

When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a ____ might select every tenth customer for review.

When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a ____ could ensure the sample is balanced geographically by selecting five customers from each of four zip codes.

When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a ____ might select any 20 customers.

____ enable a systems analyst to identify a problem, evaluate the key elements, and develop a useful solution.

A common tool for showing the distribution of a questionnaire or sampling results is a vertical bar chart called a(n) ____.

Some ____, such as Microsoft Outlook, include a personal calendar, a to-do list, and powerful contact management features.

A category of information management software or programs designed for the large amount of information generated by an IT project is called _____.

Software such as Microsoft OneNote is a type of ____ software.

In projects where it is desirable to obtain input from a large number of people, a(n) ____ can be a valuable tool.

The kind of document shown in the accompanying figure starts with a heading, which should include all except which of the following ____.

Greater user involvement in the system development process usually results in ____.

____ are especially important to a systems analyst who must work with people at all organizational levels, balance conflicting needs of users, and communicate effectively.

RAD relies heavily on ____.

In a(n) ____, team members prepare to lunge at each other to achieve their objectives.

Using ____, an analyst can show business functions and break them down into lower-level functions and processes.

A(n) ____ is a top-down representation of a function or a process.

In a use case diagram, the user becomes a(n) ____, with a specific role that describes how he or she interacts with a system.