Systems Analysis Quiz 4

7 September 2022
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In determining this, one problem is that cost estimates tend to understate costs such as user support and downtime productivity losses.
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‚ÄčTotal cost of ownership (TCO)
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The creation of this representation is similar to drawing an organization chart.
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‚ÄčA functional decomposition diagram (FDD)
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This is the overall diagram in business process modeling notation (BPMN) terminology.
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‚ÄčPool
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These are the kinds of questions that are useful when a systems analyst wants to understand a larger process or draw out the interviewee's opinions, attitudes, or suggestions.
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‚ÄčOpen-ended
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Systems analysts use this kind of question when they want information that is more specific, or when
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‚ÄčClosed-ended
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These methods develop a system incrementally, by building a series of prototypes and constantly adjusting them to user requirements.
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‚ÄčAgile method
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‚ÄčIf one of these is available, analysts can use it to develop models and enter documentation from the joint application development (JAD) session.
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‚ÄčCASE tool
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One of its risks is that a system might work well in the short term, but the corporate and long-term objectives for the system might not be met.
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‚ÄčRapid application development (RAD)
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This offers a better return on the initial investment because it will have a longer useful life.
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‚ÄčScalable system
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This provides various graphical tools, such as use case diagrams and sequence diagrams.
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‚ÄčThe Unified Modeling Language (UML)
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‚Äč_____ is a planned meeting during which a systems analyst obtains information from another person.
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An interview
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‚Äč_____ is a model that asks the traditional fact-finding questions in a systems development context.
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The Zachman Framework for Enterprise Architecture
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‚Äč_____ is a fact-finding technique that can help a systems analyst understand how the current system is supposed to work.
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Document review
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‚Äč_____ are important to a systems analyst who must work with people at all organizational levels, balance conflicting needs of users, and communicate effectively.
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‚ÄčInterpersonal skills
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‚ÄčWhich of the following is a typical example of a system requirement for the control category?
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The system must maintain separate levels of security for users and the system administrator
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‚ÄčWhich of the following is a typical example of a system requirement for the process category?
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The equipment rental system must not execute new rental transactions for customers who have overdue accounts
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‚ÄčWhich of the following is a typical example of a system requirement for the output category?
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The contact management system must generate a daily reminder list for all sales reps
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‚ÄčWhich of the following is a general category of system requirements?
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‚ÄčInputs
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‚ÄčWhen studying an information system, illustrations of actual documents should be collected using a process called _____.
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sampling
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‚ÄčWhen preparing a representative sample from a list of 200 customers who complained about errors in their statements, a _____ might select any 20 customers.
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‚Äčrandom sample
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‚ÄčWhen preparing a representative sample from a list of 200 customers who complained about errors in their statements, a _____ could ensure the sample is balanced geographically by selecting five customers from each of four zip codes.
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stratified sample
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‚ÄčWhen preparing a representative sample from a list of 200 customers who complained about errors in their statements, a _____ might select every tenth customer for review.
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‚Äčsystematic sample
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‚ÄčWhen phrasing interview questions, a systems analyst should avoid _____ that suggest or favor a particular reply.
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‚Äčleading questions
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‚ÄčUsing _____, an analyst can show business functions and break them down into lower-level functions and processes.
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‚Äčfunctional decomposition diagrams (FDD)
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‚ÄčTo evaluate _____, a systems analyst needs information about projected future volume for all outputs, inputs, and processes.
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scalability
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‚ÄčThe _____ phase of the SDLC includes four main activities: requirements modeling, data and process modeling, object modeling, and consideration of development strategies.
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‚Äčsystems analysis
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‚ÄčThe _____ is a widely used method of visualizing and documenting software systems design.
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Unified Modeling Language (UML)
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‚ÄčThe _____ is a top-down representation of a process.
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functional decomposition diagram (FDD)
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‚ÄčThe term _____ refers to a system's ability to handle increased business volume and transactions in the future.
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scalability
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‚ÄčThe process of concentrating on what is said in an interview and noticing any nonverbal communication that takes place is called _____.
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engaged listening
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‚ÄčThe primary advantage of rapid application development (RAD) is that _____.
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systems can be developed more quickly with significant cost savings
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‚ÄčThe kind of document shown in the accompanying figure starts with a heading, which should include all except _____.
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a brief statement of purpose
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‚ÄčSupporters of neutral locations for interviews believe that it _____.
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keeps interruptions to a minimum so people can concentrate fully
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‚ÄčSoftware such as Microsoft OneNote is a type of _____ software.
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project data management
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‚ÄčRapid application development (RAD) relies heavily on _____.
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prototyping
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‚ÄčOne of the main activities in the systems analysis phase is _____, which involves fact-finding to describe the current system and identification of the specifications for the new system.
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requirements modeling
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‚ÄčIn the rapid application development (RAD) model, the _____ phase resembles the final tasks in the SDLC implementation phase.
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cutover
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‚ÄčIn the rapid application development (RAD) model in the accompanying figure, the _____ phase focuses on program and application development tasks similar to the SDLC.
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construction
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‚ÄčIn the rapid application development (RAD) model in the accompanying figure, during the _____ phase, users interact with systems analysts and develop models and prototypes that represent all system processes, outputs, and inputs.
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user design
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‚ÄčIn projects where it is desirable to obtain input from a large number of people, a(n) _____, such as that shown in the accompanying figure, can be a valuable tool.
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questionnaire
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‚ÄčIn an interview, _____ limit or restrict the response.
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closed-ended questions
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‚ÄčIn an interview, _____ encourage spontaneous and unstructured responses.
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open-ended questions
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‚ÄčIn an interview, _____ are questions that ask a person to evaluate something by providing limited answers to specific responses or on a numeric scale.
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range-of-response questions
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‚ÄčIn addition to joint application development, another popular user-oriented method is _____, which resembles a condensed version of the entire SDLC with users involved every step of the way.
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rapid application development
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‚ÄčIn addition to direct evaluations, systems developers must identify and document indirect expenses that contribute to the _____.
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total cost of ownership (TCO)
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‚ÄčIn a(n) _____, team members prepare to lunge at each other to achieve their objectives.
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scrum
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‚ÄčIn a(n) _____ structure, which usually is based on interpersonal relationships, some people have more influence or knowledge than appears on an organization chart.
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informal
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‚ÄčIn a use case diagram, the user becomes a(n) _____, with a specific role that describes how he or she interacts with a system.
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actor
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‚ÄčIf an interviewee gives only short or incomplete responses to open-ended questions, a systems analyst should _____.
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switch to closed-ended questions
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‚ÄčIdentify is a typical example of a system requirement for the performance category.
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The student records system must produce class lists within five hours after the end of registration.
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‚ÄčIdentify a typical example of a system requirement for the input category.
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Student grades must be entered on machine-readable forms prepared by the instructor.
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‚ÄčGreater user involvement in the system development process usually results in _____.
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more satisfied users
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‚ÄčJerry has found one system requirement that he thinks could fit into a couple of different categories. The requirement is as follows: An employee record must be added, changed, or deleted only by a member of the human resources department. What is the best categorization of this requirement?
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Control
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‚ÄčJerry knows that there were supposed to be three performance examples but he finds four in the spreadsheet. Which one of these is mislabeled as a performance example?
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The system must automatically generate an insurance claim form.
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‚ÄčThere have been some rumblings within the firm that this development project is not necessary so John and others feel it is important to explain the reason for the project at the outset. Whose name goes next to this point on the agenda?
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Tom
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‚ÄčAs John develops the agenda, he wants to put the name of the appropriate person next to the agenda item. Whose name would he put next to the final task on the agenda, the task of documenting the results of the JAD session and preparing the report that will be sent to JAD team members?
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His own
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‚ÄčA(n) _____ shows the timing of interactions between objects as they occur.
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sequence diagram
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‚ÄčA(n) _____ is a characteristic or feature that must be included in an information system to satisfy business needs and be acceptable to users.
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system requirement
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‚ÄčA _____ is a Unified Modeling Language (UML) technique that visually represents the interaction between users and an information system.
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use case diagram
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‚ÄčA common tool for showing the distribution of a questionnaire or sampling results is a vertical bar chart called a _____.
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histogram
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_____ enable a systems analyst to identify a problem, evaluate the key elements, and develop a useful solution.‚Äč
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Analytical skills
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A(n) _____, such as Microsoft Outlook, includes a private calendar, a to-do list, and powerful contact management features.
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personal information manager (PIM)