BUS 201 Chapter 12 Quiz

Which of the following is an example of a benefit for members of a team? Multiple Choice learning to work alone developing an individualistic outlook acquiring new skills engaging in groupthink learning to be independent

Which of the following is true of parallel teams? Multiple Choice They operate on a permanent basis on long-term projects. They have authority to act on their decisions. Their charge is to recommend solutions to specific problems. They perform tasks that are normally done by the standard structure. Their members often come from the same units or jobs.

A temporary safety team, comprising of members from several departments, was formed to assess the workplace implications of a new federal regulation. This is an example of a(n) _____. Multiple Choice product team project team parallel team focus group interest group

Which of the following is true of semiautonomous work groups? Multiple Choice They have no managerial responsibilities. They are far more independent than self-designing teams. They get outside support for quality control and maintenance. They depend on first-line managers to manage and carry out major production activities. They decide themselves whom to hire, whom to fire, and what tasks the team will perform.

After the norming stage in team development, a team would most likely move on to the _____ stage. Multiple Choice performing storming probing forming warming

Which of the following reasons can contribute to a team's failure? Multiple Choice use of diplomacy lack of training and support systems high levels of trust autonomy to make important decisions lack of supervisory leadership

The three criteria that define an effective team are Multiple Choice high diversity among members, challenging goals, and strong groupthink. low degree of empowerment, limited goals, and supervisory leadership. high diversity among members, achievable goals, and large membership. productive output, satisfaction among members, and committed members. narrow spans of control, authoritarian leadership, and low-performance norms.

Which of the following is true of team norms? Multiple Choice From an organization's standpoint, norms can only be positive. Cohesive groups are more effective than noncohesive groups at norm enforcement. For a cohesive group to make good decisions, it should establish a norm of groupthink. Noncohesive groups with high-performance norms are more productive than cohesive groups with the same performance norms. When a cohesive team has low-performance norms, the team's productivity is at its highest level.

Which of the following factors is present when a team gives its highest performance? Multiple Choice low entrance standards and close supervision high cohesiveness and high-performance norms low levels of trust and autocratic decision making close supervision and large size large size and high degree of groupthink

When teams have a high degree of dependence on outsiders, _____ is the best team strategy. Multiple Choice probing informing liquidating soliciting parading

Which of the following relationships emerges as a group receives tasks from one unit, processes it, and sends it to the next unit in the process? Multiple Choice service relationship work flow relationship advisory relationship stabilization relationship audit relationship

Walter was disappointed when his team did not discuss his proposal before voting. He reacted by missing meetings but did not say anything further about the matter. This type of reaction to conflict is known as Multiple Choice compromise. avoidance. accommodation. competition. collaboration.

A(n) _____ refers to a third party who intervenes to help others manage their conflict. Multiple Choice task specialist intrapreneur gatekeeper mediator category captain

The role of a management team is to Multiple Choice manufacture, assemble, or sell things. coordinate and provide direction to subunits. develop new products and services. complete work not normally done by the standard structure. follow instructions provided by first-line supervisors.

_____ typically provide the most honest, and most crucial and useful, feedback about the performance of a team. Multiple Choice External customers Team leaders Category captains Task specialists Gatekeepers

When individuals are more motivated to work hard when others are present, are concerned with what others think of them, and want to maintain a positive self-image, the phenomenon is known as Multiple Choice cognitive dissonance. groupthink. fundamental attribution error. glass ceiling effect. social facilitation effect.

Which of the following is a function of a task specialist? Multiple Choice to reduce trust between team members to facilitate groupthink among team members to prevent team members from interacting with the external environment to micromanage team members to move the team toward accomplishment of objectives

______ are people who boost morale, give support, provide humor, or soothe hurt feelings within a group. Multiple Choice Venture capitalists Category captains Solicitors Team maintenance specialists Intrapreneurs

_____ refer to higher-level organizational goals taking over specific individual or group goals. Multiple Choice Operational goals Superordinate goals Tactical goals Elementary goals Functional goals