3453 BCOM 4,5,6

Which of the following is a characteristic of high cultural intelligence?

Which of the following is an example of projected cognitive similarity?

Olga thinks that all Americans are the same: hard-working, dishonest, and greedy. What is Olga displaying?

Which of the following is useful advice on conducting business across cultures with those who have limited English ability?

As prosperity and economic development rise, _____ increases as well.

Finn chooses to enter relationships only with people who share his interests in sports and work. Whenever he finds himself having less in common with a friend, he leaves the relationship. What cultural dimension does Finn display?

Fred has been sent to build a factory in a small village. His new employees speak often of the rewards the factory will bring to their community. It takes Fred a long time to form relationships because the social networks there are close knit. Which term best describes the primary trait of the culture he is dealing with?

Which of the following is a trait of individualists?

Which of the following is a trait of collectivists?

Ed is going to work for a year in the Netherlands, which he has learned is even more egalitarian than the United States. What should he expect his new company to be like?

Dina has been offered a job at a longstanding financial institution with a hierarchical culture. Which of the following should she expect to encounter when she starts work?

Which of the following is characteristic of egalitarian cultures?

In the Durable Manufacturing Company, the president, Alicia Hernandez, makes no more than five times what the lowest-paid worker earns. Alicia is often seen eating in the workers' lunchroom because she likes to hear opinions about how the work is going. Which term best describes the culture at the Durable Manufacturing Company?

Which of the following is a feature of cultures with low performance orientation?

Cultures with low performance orientation societies generally

Cultures with low future orientation

Which of the following is a feature of a culture with high future orientation?

Which of the following is most likely to be true about a culture with low future orientation?

The cultural dimension of assertiveness deals with

Which of the following is characteristic of highly assertive cultures?

A major difference between high-assertiveness and low-assertiveness cultures is that people in low-assertiveness cultures tend to

In cultures with a high humane orientation,

Giles lives in a society where people are expected to solve their own problems. During business meetings, leaders do not waste time offering welcome or making social talk. Unfair treatment on the job is considered just the way life is. Which term best describes the type of culture Giles lives in?

Which of the following is a feature of cultures with a high humane orientation?

_____ refers to how cultures socialize members to feel in novel, surprising, or extraordinary situations.

In cultures that are high in uncertainty avoidance

Which of the following people is most likely from a culture that is low in uncertainty avoidance?

In cultures that are low in uncertainty avoidance

In low gender egalitarianism cultures,

In high gender egalitarianism cultures

Which of the following business trends is valued across the world?

Lilly spends a summer abroad working in a hotel. She soon realizes that her job is secure even if she does not work very hard. When she makes mistakes, no one ever comments on them for fear of hurting her feelings. What is true of the culture in which she is working?

Minh takes a job in Germany. On his first day, his manager tells him that he will be respected if he can motivate himself to succeed. Minh is encouraged to think about where he wants to go in the company and to discuss long-term strategies for achieving his goals. From this, Minh concludes that he is in a society with

Which of the following must be kept in mind while building cross-cultural relationships?

Which of the following statements about people with learner mind-sets is true?

Ethnocentrism is the belief that

Which of the following is true of a co-culture?

Which of the following correctly names a characteristic of Russian etiquette and customs?

Which of the following correctly states a similarity between Russia and India?

Which of the following highlights the difference between Chinese and Brazilian etiquette and customs?

Chandra is preparing for a business meeting in a foreign country. Which of the following is most important for her to do to ensure proper etiquette?

Raj is a middle manager at a textile company. He is always the first one to volunteer to stay late to get a job done, but he is not particularly loyal to the company or impressed by titles. Raj is most likely a member of which generation?

Dr. Deborah Tannen studies gendered communication in the workplace. She found that the way men and women speak is related to

Which of the following is a speech pattern that is most common among women than men?

High cultural intelligence is demonstrated by the ability to

Which of the following is typically included in the planning stage of writing an effective business message?

Which of the following is typically included in the writing stage of developing an effective business message?

Which of the following is typically included in the reviewing stage of writing an effective business message?

Which of the following is something an excellent business writer would do?

Alan is mentoring Pat, a younger colleague, in how to be a better business writer. As Pat was writing her last memo, she did the following things. Which one will Alan tell her she needs to change?

Which of the following is a goal of the AIM planning process?

During which step in the AIM planning process should you consider the constraints your readers face?

Carlos has been assigned the task of creating an effective business message aimed at encouraging healthy habits in the workplace. He uses the AIM planning process. Which of the following should he do during the information gathering stage?

Enduring beliefs and ideals that individuals hold are called

_____ involve ranking or assigning importance to things, such as projects, goals, and tasks.

In the context of the AIM planning process, which of the following tends to be the single most important planning step?

Pete, the marketing manager at Regal, believes that an employee should always act ethically and should also report instances of unethical behavior that he or she encounters. This belief held by Pete is an example of a

Which statement describes how writers should address the priorities of their targeted audience during the AIM planning process?

To break out of the reputation of an inexperienced newcomer, a person should

In the course of creating an effective business message, excellent business thinkers are most likely to

Which of the following illustrates a characteristic of an excellent business thinker?

Rich needs to choose someone to analyze the following problem and suggest potential solutions: The company is having trouble recruiting employees with the right skills. Which of the following employees should he choose?

In the context of dealing with business problems, which of the following should ideally be the first step?

Facts are statements that

Analyzing a business problem typically involves

Anita, an executive at Glaciers, Inc., wants to introduce a profit-sharing program. She needs to convince other executives that it is a good idea for their company. She has considered her audience and gathered information. Next she should

In a business message, the function of a call to action is to

For the past few months, Capital Carpets has experienced high employee turnover. After investigating, human resource manager Kareem discovered that most employees are unhappy with their salaries and therefore unmotivated to work. Kareem plans to craft a message using the deductive, or direct, approach. How should he structure it?

Most business arguments employ a deductive approach. When employing this approach, you are most likely to

The difference between the deductive approach and the inductive approach is that

What do the deductive approach and inductive approach to structuring business messages have in common?

Omar is the marketing manager at PLM. In his market survey, he finds that customers are not happy with PLM's inefficient customer service. How will Omar structure his message if he wants to use the inductive, or indirect, approach?

Roberto, a manager at GBN, has to prepare a report about the advantages of introducing a counseling program for employees in his company. In his report, he makes the claim that introducing a counseling program would reduce voluntary turnover because employees would be happier with their pay packages, but he offers no evidence linking counseling with pay. This report failed to effectively deliver the message that Roberto had intended. Which of the following is the most likely reason for its failure?

Calvin, a human resources manager of K5 Textiles believes that the company can improve employee retention rates by improving employee benefits. In outlining his argument to the company's leadership team, he points out that a large technology firm had success with such a strategy. Calvin's message fails to convince K5's leadership team. Which of the following is the likely cause of their reaction?

Jorge, the shipping manager at Durable Products, writes a memo proposing that that they stop using RoadHog Trucking Company and ship everything by L.B. Haines. The reason he gives is that two of the accounts that have been shipping by L.B. Haines during the last year increased their orders by more than 10%, so he is certain that switching trucking firms will cause other accounts to grow too. The executives of the company do not accept Jorge's suggestion. Why was his memo unconvincing?

Salina, the expeditor at RingPro Gasket Manufacturer, writes a memo asking her manager to buy her a new computerized system for tracking customer orders. She claims that if she does not get this system, chronically late deliveries will ensue. Her manager turns down her request. Salina made the mistake of using

Readers are more likely to react positively to a message if the writer

Which of the following is most likely to lower a person's credibility?

Ansel has been asked to analyze the benefits and feasibility of implementing a stress-reduction program on a fixed budget. Through research, Ansel learns that the cost of a stress reduction program exceeds the proposed budget. He also learns that such programs are linked to increased employee health and morale. Based on this information, he advises company leadership that the program should be implemented immediately. Ansel is guilty of

______ is the overall evaluation that a reader perceives the writer to have toward the reader and the message content.

Which of the following should be one of the goals of a business communicator?

In all business messages, communicators should ideally aim at

Which of the following techniques is most likely to make business messages more positive?

In order to make business messages more positive, business writers should focus on actions they can accomplish and demonstrate a realistic optimism. However, they should be careful

In the context of writing business messages, which of the following is true?

Carlton finds that a geographic restructuring would have a positive effect on his insurance company and increase its efficiency. He draws up a report for the board of directors in which he mentions that separate departments should be set up for each of the company's 10 sales territories. Which of the following statements is most likely to increase the positivity of his proposition?

In content and form, a business message should typically

A business message that primarily relies on the _____ shows that the message is self-centered.

Extensive use of the I-voice in a business message

The use of we-voice in a business message

Which of the following is most likely to show that the writer of a business message has concern for the audience?

A meta message is

Sending mixed signals is most likely to

A business message is complete if it

To ensure the completeness of a business message, be sure to

In the context of creating a complete business message, which of the following is true?

Which of the following guidelines should be followed to ensure that you are creating a complete business message?

A survey of recruiters found that the most sought after characteristic of writing is

In order to be accurate, a business message must be

Emma's boss has reviewed her proposal. He tells Emma that she needs to make it more accurate. Which of the following should she try to eliminate?

Which of the following is most likely to negatively influence readers' perceptions of your credibility?

Which of the following is most likely to positively influence your readers' perceptions of your credibility?

Raj tends to generalize in his writing because he believes that makes his writing easy for most people to understand. What is the likely effect of his generalizations on his readers?

Hugo includes the following sentence in his memo: "The increase in profits is greater than any I have seen during my career." What is the flaw in this sentence?

Anwar's colleague tells him that some of his coworkers believe he has misleading them about his team's expenses. They believe that his reports have concealed the truth. What should Anwar do in his next report to avoid giving his coworkers that impression?

Andre, the floor manager of a packing plant, is under pressure from his boss to increase productivity. He circulates a memo telling all of his workers that they need to increase the number of units packed each hour. After a month, production has not changed significantly. What went wrong in his communication?

Which of the following statements is the most specific way for a company to convey that it needs to reduce its current workforce by half?

Being concise means

Which of the following is most likely to help you write concisely?

When business messages contain long paragraphs, readers are most likely to think the writer is

The typical paragraph length for a business message is

One way to solve the problem of overly lengthy paragraphs is to

Julio has a long paragraph that describes the two main causes of employee absenteeism and gives a suggestion to address each cause. Ideally, how many paragraphs does Julio need to cover this material?

As a rule of thumb, for routine messages, the sentence length should be no more than

Consider the following statement: "Employee managers can use our motivational tools to motivate their employees to increase productivity." The best way to make this statement concise is to

Consider the statement: "In order to build a sustainable organization, it is important to hire employees with sustainable qualities." One way to make this statement more concise is to

Consider the statement: "As most of you know, Mega Manufacturing had its most profitable year ever last year." One way to make this statement more concise is to

It becomes easier for your readers to process the information you present when you

People reading a business message are most likely to be confused by a sentence that

People are most likely to process information quickly when writers use

To create a more natural writing style and improve the ease of reading, a writer should use

Consider the following sentence: "CEO Mike Maloney regrets to announce that PharmCo will be downsizing at the end of September." Which of the following actions would improve the ease of reading?

Using the active voice while writing business messages

The use of familiar words in business messages is most likely to

Glen is writing a memo to suggest that his company hire someone to act on its behalf in a foreign market. If he wants to improve the ease of reading of his message, which term should he use to describe that person?

Which statement about buzzwords is true

Which of the following statements accurately describes the use of figures of speech, such as idioms and metaphors, in business writing?

What impact does beginning sentences with "it is" or "there are" have on a business message?

To improve ease of reading when using headings in business documents,

Which of the following is most likely to improve the ease of navigation in information-rich and complex messages?

Which statement about ease of navigation is true?

For most written business communications, the first consideration should be to

Your colleague Li has just finished drafting an important business proposal. Now he has asked you for advice on how to review the document. What should you tell him to do?

Which of the following choices is a component of the reviewing process?

The "R" in the FAIR test stands for

You are applying the FAIR test to a business message. Which of the following questions are you most likely to ask while analyzing its factual accuracy?

Which task are you most likely to do during the first pass of proofreading?

Which task are you most likely to do during the final pass of proofreading?

Chun has designed a flyer to invite employees to a workshop about time management. She wants to know if it is inviting and clear. Which of the following colleagues could provide the best feedback?

Salim has written a proposal advocating that his company should implement a schedule in which employees work four 10-hour days, with half of the employees having Monday off and the other half having Friday off. He claims that productivity will increase because fewer people will take days off to go to medical appointments, which they can schedule on their off day. Which of the following people has the correct expertise to give Salim helpful feedback about his proposal?

Dale has written a proposal for a new initiative. Which of the following will help him evaluate how his message will impact stakeholders?

The primary purpose of the FAIR test is to make sure that business communications are