Module 1 - Emotional Intelligence

What are the four quadrants of Emotional Intelligence discussed in the lecture? Choose four. Self-awareness Control Self-Management Social Control Social Awareness Relationship Management Self-competence

Last Monday morning you asked Riley to help you with some spreadsheets. It took about 30 minutes of time and they seemed happy to help. Now today, Friday at 4:40pm, you ask Riley to help you again with some other spreadsheets. This time Riley is helping but seems annoyed. What is influencing Riley's perception in this situation? Background Motives Time Novel

According to the Lewin's Model, the first stage of any change process is to Change Freeze Provide Training Unfreeze

Self-awareness comes from Age Experience Self-reflection You are born with it

According to Kerr, organizations are Effective at devising policies Ineffective at devising diversity, equity, and inclusion policies Ineffective at devising reward policies Effective at devising diversity, equity, and inclusion policies

Cindy is being yelled at by a customer that thinks young employees like her should not be handling important clients like their company. She really does not like this customer, nor the way they speak to her, but she needs to keep this customer because this is one of the largest accounts for her company. She needs to remain calm and polite in talking with the customer. Cindy is demonstrating which of the following. Be sure to choose the best answer. Emotional Labor Restraint Emotional Awareness Stereotyping

Emotional Intelligence has been linked to A-Reduced Stress B-Effective Negotiations C-Teamwork D-All of the answers are correct E-A and B

Your Perception of a given situation is influenced by Your age, your experience, and the time of dat The target, your personality, and your experience The target, the context, and the perceiver The target, the location, and the person you are perceiving

Emotional Intelligence is negatively correlated to stress in the workplace

Emotional Intelligence is negatively correlated to communication in the workplace