CPI Certification Test

1. Anxiety 2.Defensive 3. Acting Out Person 4. Tension Reduction

Be Supportive an emphatic non-judgemental attempt to alleviate anxiety

directive-attempt to control the situation and begin to set limits

non-violent physical crisis intervention

therapeutic rapport decrease in energy regaining of rationality

we can set the tone for whether or not the behavior escalates or de-escalates

area surrounding your body considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and familiarity.

non-verbal message transmitted by motion and body posture. Factors: eye contact, facial expressions send a very strong message gestures, how we stand (stance) hands

safety less threatening communicates respect

verbal communication, para verbal coomunication, and non-verbal communication

how we say what we say

tone volume cadence total voice control

the kite 1. Questioning 2. Refusal 3. Release 4. Intimidation 5. Tension-Reduction

information-seeking

give a rational response redirect

non-compliance

set limits give options

high energy outburst

let it happen isolate the situation

verbal or non verbal threats

take it seriously get help document

decreased energy and regaining rationality

therapeutic rapport

1. keep it simple 2. reasonable 3. enforceable

active process to discern what a person is really saying

1. give un-divided attention 2. be non-judemental 3. listen for feelings 4.allow for silence 5. restate to clarify

the internalor external causes for behavior over which staff has little or no control

the ability to stay in control of our own behavior and not take the student's behavior personally

the concept that attitudes and behaviors of staff impact and influence the attitudes and bahaviors of students and vice versa

1. freezing 2. over-reacting 2. responding inappropriately

1. increase in speed & strength 2. increase in sensory acuity 3. decrease in reaction time

a weapon coming into contact with a target

kicking punching throwing

an attempt to control or damage part of one's body

biting scratching hair pulling

1. block or deflect 2. move the targey

1. gain physiological advantage 2. gain psychological advantage

1. reduce upper body strength by conrolling arms as weapons 2. reduce lower body strength by managing the back incline 3. reduce mobility by close body contact

-2 to 5 people per acting out person consider how your team is called consider the physical location of your team consider who will be on the team

1. safety 2. professionalism 3. litigation

1. 1st person on the scene 2. confident and competent best rapport with client

1. assess the situation 2. plan the intervention 3. direct the team 4. communicate with the client

C-A-R-E 1. Check for the safety of the environment 2. Address safety issues 3. Recogize if the intervention needs to be changed 4. Engage and support

C-control physically and emotionally O-orient to the facts/ non-judgemental P-pattern-triggers and trends I-investigate alternatives/provide resources N-negotiate the contract or changes G-give support and responsibility

1. term 2. definition 3. example ( mine and participants)

1. demonstrate/describe 2. participate/practice 3. explain/expand

redirect deflect give a rational response parking lot

following due care guidelines training room considerations-enough space, safe, discuss personal injuries practicing of physicals

to promote the care, welfare, safety, and security of all of our students