Cis Exam 1

Which of the following are the broad functions of a CIO?

What types of metrics measure customer satisfaction?

Which of the following are common website metrics executives use to monitor business success of a website?

Who determines whether a person or business process can be replaced by a robot or software?

Which of the following are MIS roles found in an organization?

What is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer?

Which of the following are common supply chain management metrics executives use to measure the success of its supply chain? (Check all that apply.)

Who are individuals that seek to cause harm to people or to destroy critical systems or information and use the Internet as a weapon of mass destruction?

Which of the following is a valid type of virus?

Valid type of hackers

What is the practice of gathering data and ensuring that it is uniform, accurate, consistent, and complete, including such entities as customers, suppliers, products, sales, employees, and other critical entities that are commonly integrated across organizational systems?

primary key

Which of the following is correct in reference to a database?

________ asks users to write lines of code to answer questions against a database?

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

A(n) _________ is an interactive website kept constantly updated and relevant to the needs of its customers using a database.

What is the ultimate outcome of a data warehouse?

What is extraction, transformation, and loading?

airline use business intelligence

Which of the following tools use a variety of techniques to find patterns and relationships in large volumes of information that predict future behavior and guide decision making?

__________ analyzes unstructured data associated with websites to identify consumer behavior and website navigation.

What does a data scientist do?

What can present the results of large data analysis looking for patterns and relationships that monitor changes in variables over time?

In terms of big data what includes the uncertainty of data, including biases, noise, and abnormalities?

What is the function of the marketing department?

What describes the basic transaction data such as its date, purpose, and amount and includes cash receipts, canceled checks, invoices, customer refunds, employee time sheet, etc.?

What is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint?

What is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence?

What integrates all of an organization's business process to make individual processes more efficient?

Which of the following is one of the important characteristics of business processes?

Which data types are typically found in the human resources department?

Which of the following is considered information? (Check all that apply.)

Which department manages the process of converting or transforming resources into goods or services?

Which data types are typically found in the marketing department?

If you were thinking about a washing machine as a system, which of the following represents the outputs?

Which strategy evaluates a project's position?

What executes the business strategy?

What is a standardized set of activities that accomplishes a specific task?

When evaluating the value chain, all of the following are included in the primary value activities

Which of the following are included in CRM analyzing technologies?

What allows every department of a company to store and retrieve information in real-time, allowing information to be more reliable and accessible?

Which of the following represents a business process you would find in the operations management department? (Check all that apply.)

uses a systematic approach in an attempt to improve business effectiveness and efficiency continuously.

What divides the system into a set of functional units that can be used independently or combined with other modules for increased business flexibility?

Which of the following is not one of the three phases in the evolution of CRM?

Which of the following represents a business-facing process?

Which of the following are MIS roles you will find in organizations over the next decade? (Check all that apply.)

Which of the following are the broad functions of a CIO? (Check all that apply.) cio-chief information officer

Which of the following are included in the five basic supply chain activities? (Check all that apply.)

Which of the following are included in marketing metrics? (Check all that apply.)