CIS 185 Chapter 5

A missing standoff could create what potential problem? a. data is deleted from the hard drive b. you see lines on the video monitor c.a short on the motherboard d. the computer boots, but can't connect to the network

Why might you disable quick booting features in BIOS when you are troubleshooting a problem? a. quick booting bypasses the POST b. to see a full POST report c. quick booting prevents Windows from logging errors d. to enable access the advanced boot menu

What component of a motherboard is not considered to be a field replaceable unit? a. processor b. RAM c. CMOS battery d. chipset

What should you do if the system continually reboots and you can't read the error message produced on a blue screen? a. press F8 as Windows starts up b. press Ctrl+Print Screen to print the screen output c. press Esc as soon as you see the blue screen d. press Pause so you can see the screen output

A cooler with heat pipes, which contain a small amount of liquid that becomes a vapor when heated, allowing heat to be drawn away from the CPU without the use of a fan is known by what two terms? a. passive CPU cooler b. inactive CPU cooler c. fanless CPU cooler d. vapor cooler

If the startup BIOS can't find a device to use to load the operating system, what error message is likely to appear? a. ​Fixed disk error b. ​Blue screen of death c. ​Error loading Windows d. ​Error in ntoskernel

To move a hard drive to another computer for the purposes of accessing the data, you always need to first physically install it in a drive bay. True False

A PCIe 6/8 pin connector for providing auxiliary power to PCIe cards utilizes what voltage? Selected Answer: a. -12V b. +15v c. +5v d. +12v

One long and two short beeps when using an Award BIOS is an indication of what issue? Selected Answer: a. a video problem b. memory error c. hard drive not found d. a CPU problem

A clicking noise coming from a system could indicate that a hard drive is failing. True False

If you need to recover data off a system that won't boot, install the drive in a working system. True False

Depending on the manufacturer of the BIOS, what two different POST beep code sequences indicate a memory error? a. continuous three short beeps and then a pause b. continuous two short beeps and then a pause c. eight short beeps d. continuous short beeps

If you see smoke or smell burning, you should immediately open the case to try to identify the component that is causing it. True False

If you suspect your system is overheating, how can you determine the CPU temperature? a. press a room thermometer on the top of the CPU b. in Windows, go to System Information c. go into UEFI/BIOS setup and find the temperature monitors for the system d. the CPU has a temperature display screen

CPU coolers are typically made using what two different types of materials? Selected Answers: a. copper b. silver c. carbon d. aluminum

What are the two highest heat producing components in a system? a. hard drive b. processor c. video card d. CDROM drive

What is a typical sign that a capacitor is bad or has failed? a. The capacitors are at a slight angle to the motherboard. b. The capacitors are warm to the touch c. The capacitors have a crusty corrosion at the base of the capacitor. d. The capacitors are discolored.

If you see an error message that reads "Processor thermal trip error", what is the likely problem? a. the processor has overheated b. a memory module might be bad c. the processor has failed d. the power supply is inadequate

A Molex connector supplies +3.3V, +5V, and -12V voltages. True False

If you are trying move a hard drive from a non-working computer to a working computer for the purposes of accessing the data on the drive, what must you have? a. you must manually assign a drive letter b. you must install the drive in a drive bay c. the drive must be initialized before you can access it d. you must have an Administrator password before you can access the data on the drive