What is a possible consequence of the thermal compound being improperly applied to the CPU?
answer
Selected Answer: the CPU can overheat
you can short circuit the motherboard
the CPU can overheat
the cooling fan won't run
you may get memory errors
question
Which of the following is an indication that an inadequate power supply is the source of an intermittent problem?
answer
Selected Answer: the power supply whines when you first turn on the system
the power supply whines when you first turn on the system
you don't see any indicator lights or fans spinning
BIOS loses its date and time settings
the system tries to boot from the wrong device
question
What is the purpose of a zero-fill utility?
answer
Selected Answer: completely wipes a hard drive clean
completely wipes a hard drive clean
removes dangerous charges from a CRT
ensures that RAM doesn't retain data
provides a safe environment to dispose of equipment
question
If you need to recover data off a system that won't boot, install the drive in a working system.
answer
Selected Answer: True
True
False
question
A poor looking video display might be caused by inadequate video RAM.
answer
Selected Answer: True
True
False
question
If you suspect your system is overheating, how can you determine the CPU temperature?
answer
Selected Answer: go into BIOS setup and find the CPU screen
in Windows, go to System Information
the CPU has a temperature display screen
press a room thermometer on the top of the CPU
go into BIOS setup and find the CPU screen
question
Which of the following protects your computer from brownouts or sags?
Which of the following is NOT a possible symptom of a problem with the electrical system?
answer
Selected Answer: you see events in event viewer
there are no indicator lights
error codes or beeps come and go during booting
you see events in event viewer
the PC powers down unexpectedly
question
Which of the following is true about moving a hard drive from a non-working computer to a working computer for the purposes of accessing the data on the drive?
answer
Selected Answer: you must have an Administrator password before you can access the data on the drive
you must install the drive in a drive bay
you must manually assign a drive letter
you must have an Administrator password before you can access the data on the drive
the drive must be initialized before you can access it
question
What is the likely problem if you see small white, black, or colored spots on your LCD screen?
answer
Selected Answer: you have dead or stuck pixels
brightness needs to be adjusted
the LCD is not getting sufficient power
the resolution it set too high
you have dead or stuck pixels
question
To move a hard drive to another computer for the purposes of accessing the data, you always need to first physically install it in a drive bay.
answer
Selected Answer: False
True
False
question
What can be the result of a missing standoff?
answer
Selected Answer: a short on the motherboard
a short on the motherboard
the computer boots, but can't connect to the network
data is deleted from the hard drive
you see lines on the video monitor
question
Which message are you likely to see if the BIOS cannot find a hard drive at POST?
answer
Selected Answer: Fixed disk error
Fixed disk error
Blue screen of death
Error in ntoskernel
Error loading Windows
question
If you see smoke or smell burning, you should immediately open the case to try to identify the component that is causing it
answer
Selected Answer: False
True
False
question
Why might you disable quick booting features in BIOS when you are troubleshooting a problem?
answer
Selected Answer: so you can see a full POST report
so you can access the advanced boot menu
quick booting prevents Windows from logging errors
so you can see a full POST report
quick booting bypasses the POST
question
Which of the following is NOT a recommendation for physically protecting your equipment?
answer
Selected Answer: if you won't be using the computer for several weeks, leave it turned off
install air filters over the front or side vents of the case
if you won't be using the computer for several weeks, leave it turned off
make sure cables are tied up and out of the way
don't turn on a computer that is much colder than room temperature
question
If you see an error message that reads "Processor thermal trip error", what is the likely problem?
answer
Selected Answer: the processor has overheated
the power supply is inadequate
the processor has overheated
the processor has failed
a memory module might be bad
question
Which of the following is NOT an FRU on a motherboard?
Under what circumstances might you need to rebuild a RAID volume?
answer
Selected Answer: after you replace a failed disk
after you format the disk for the first time
after you replace a failed disk
when you restore a backup
when you add a new disk to the system
question
What should you do if the system continually reboots and you can't read the error message produced on a blue screen?
answer
Selected Answer: press F8 as Windows starts up
press F8 as Windows starts up
press Pause so you can see the screen output
press Ctrl+Print Screen to print the screen output
press Esc as soon as you see the blue screen
question
Which of the following is NOT a solution to an overheating problem?
answer
Selected Answer: remove the covers from empty expansion slots
verify that cables are not obstructing airflow
remove the covers from empty expansion slots
be sure the case is not sitting on a carpet
remove dust from the power supply, vents, and cooler fans
question
What can you conclude if you heard one short beep during system boot?
answer
Selected Answer: all POST tests passed
a video problem
a memory error
all POST tests passed
a keyboard controller problem
question
While troubleshooting a monitor or video problem, what can you conclude if you hear one beep during the boot and you see a blank screen?
answer
Selected Answer: BIOS has successfully completed POST
there is an error with the BIOS video system
the video drivers are probably bad
BIOS has successfully completed POST
the video card is probably bad
question
A degausser can erase everything on an optical disk.
answer
Selected Answer: False
True
False
question
Which protocol makes a connection, checks whether the data is received, and resends it if it is not?
answer
Selected Answer: TCP
TCP
UDP
IP
DNS
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