chapter 7 example #43001

Management is more progressive today. There is more emphasis on:

Today's progressive managers:

Which of the following statements has resulted in changes in the role of management?

__________ is the art of utilizing organizational resources to accomplish goals at work.

The management function concerned with anticipating future trends and determining the best strategies to achieve an organization's goals and objectives is known as:

When managers work on creating conditions and systems to ensure that everything and everyone works together to achieve the organization's goals, they are involved in the __________ function of management.

__________ is the management function that involves determining whether an organization is progressing toward its goals, rewarding employees for doing a good job, and taking corrective action when they are not.

___________ is the management function that involves setting goals, strategies, and tactics for achieving the organization's goals and objectives.

___________ is the management function of creating a vision for the organization and guiding, training, coaching, and motivating employees to help achieve the goals and objectives of the organization.

When managers determine that an organization is not making sufficient progress toward achieving its goals and objectives and they develop corrective measures, they are involved in:

Which of the following activities is part of the planning function of management?

As a manager, two of Sylvia's strengths are her ability to communicate goals clearly, and her ability to guide, coach, and motivate workers. Based on these strengths, __________ is a management function that Sylvia is likely to be good at performing.

A __________ is an overall explanation of why an organization exists and where it is trying to head.

A vision for a company is:

Employees often work with managers to develop a(n) __________ that outlines the fundamental purposes of their organization.

__________ involves setting the organization's vision, goals, and objectives.

___________ are broad, long-term accomplishments an organization wants to achieve.

__________ are specific, short-term, measurable results an organization wants to achieve in order to fulfill its long term goals.

A __________ analysis is used to help companies evaluate their internal strengths and weaknesses, and develop an awareness of external threats and opportunities.

__________ planning determines the major goals of an organization and lays the foundation for obtaining and using resources to achieve those goals.

The type of planning that is concerned with developing detailed short-term actions about what is to be done, who is to do it, and how it is to be done is known as __________ planning.

Tactical planning is concerned with:

Strategic planning looks at the organization as a whole, while ________ planning focuses on daily tasks and decisions.

_________ planning is a part of contingency planning that is used to deal with sudden and unexpected changes in the business environment.

__________ is choosing among two or more alternatives.

A basic difference between goals and objectives is that goals are:

Which of the following would be a concern addressed in a strategic plan?

Jenna Raiter, the president and CEO of AutoMotion Auto Service Centers, has asked several managers and employees to help establish a statement to outline the fundamental purposes of their company. The result of this effort is likely to be a document known as a(n):

Monica was hired by the Misty Mount Corporation to take over as the new chief executive officer. Her initial impression is that the company is in disarray, primarily because the employees do not have a sense of purpose or a common set of values. Monica's observations suggest that she needs to provide a(n) _________ for Misty Mount:

When a firm makes use of the SWOT analysis, one of its objectives is to:

Middle managers are responsible for:

____________ skills include the ability to perform tasks of a specific department or job, such as selling (marketing) or bookkeeping (accounting).

Leadership, coaching, and morale building are all part of a manager's _________ skills.

Which of the following persons is most likely to be involved in strategic planning?

Leaders:

The __________ style of leadership is characterized by making managerial decisions without consulting others.

Managers who listen to their subordinates and allow them to participate in decision-making are using the ____________ style of leadership.

A(n) __________ leader would set objectives and give employees a great deal of freedom to decide for themselves how to accomplish those objectives.

__________ is the term used to describe giving workers the education and tools they need to assume additional decision-making powers.

_____________ means giving employees the authority and responsibility to respond quickly to customer requests

____________ is concerned with finding the right information and making that information accessible and understood by everyone in an organization.

The first step in developing a knowledge management system is to:

Autocratic leadership is likely to be effective when:

__________ are units within an organization that receive services from other units within the organization.

__________ include dealers, who buy products to sell to others, and ultimate customers who buy products for their own personal use.

Pam is a sales manager for Paradise Beauty Products. She has told her sales people that she expects each of them to increase their customer contacts by at least 5 percent in the next month.