Chapter 13: Personal Selling and Sales Promotion example #48047

15 November 2022
4.4 (215 reviews)
25 test answers

Unlock all answers in this set

Unlock answers (21)
question
Which of the following statements about personal selling is​ correct?
answer
Many customers are unable to distinguish the salesperson from the company.
question
Which of the following statements is true regarding​ salespeople?
answer
The best salespeople are the ones who work closely with customers for mutual gain.
question
In complex selling​ situations, personal selling can be more effective than advertising because it is​ ______________.
answer
interpersonal
question
Which of the following statements about coordinating marketing and sales is​ correct?
answer
Coordinating marketing and sales can be improved by increasing communication between the two groups.
question
GE Healthcare employs different sales forces for diagnostic​ imaging, life​ sciences, and integrated IT products and services. GE Healthcare has adopted​ a(n) ______ sales force structure.
answer
product
question
​Justin, Inc., a​ U.S.-based watch​ manufacturer, sells its products in​ China, Russia,​ France, and India. To manage​ sales, Justin appoints a number of sales representatives to each location. Justin has adopted a​ ________ sales force structure.
answer
territorial
question
What is the first decision made in sales force​ management?
answer
Designing sales force strategy and structure.
question
What are the four elements of a compensation plan for​ salespeople?
answer
A fixed​ amount, a variable​ amount, expenses, and fringe benefits
question
After recruiting and selecting​ salespeople, what is the next major step in sales force​ management?
answer
Training salespeople
question
Helping salespeople to​ "work smart" by doing the right things in the right ways is the goal of which area of sales force​ management?
answer
supervision
question
To set its sales force​ size, a company can first group accounts into different classes according to​ size, account​ status, or other factors related to the amount of effort required to maintain the account. It then determines the number of salespeople needed to call on each class of accounts the desired number of times. This is called the​ ______ approach.
answer
workload
question
What is the fastest growing sales trend​ today?
answer
social selling
question
At which step in the personal selling process does a salesperson meet the customer for the first​ time?
answer
Approach
question
What is the final step in the​ seven-step personal selling​ process?
answer
​Follow-up
question
After the presentation and demonstration step in the sales​ process, a salesperson should next be prepared to​ _______.
answer
handle objections
question
Which of the following occurs during the presentation step in the personal selling​ process?
answer
The salesperson tells the buyer a value story.
question
The​ seven-step selling process takes​ a(n) __________ approach to selling. In other​ words, its aim is to help salespeople close a specific sale with a customer.
answer
​transaction-oriented
question
Most companies today want their salespeople to​ _______, which means demonstrating and delivering superior customer value and capturing a return on that value that is fair for both the customer and the company.
answer
practice value selling
question
​It's time for the Super​ Bowl, and the​ end-of-the-aisle displays at the supermarket feature​ chips, dips, and soft drinks. What type of sales promotion tool is​ this?
answer
​Point-of-purchase
question
​________ promotions are used to generate business​ leads, stimulate​ purchases, reward​ customers, and motivate salespeople.
answer
business
question
Which of the following are objectives of trade​ promotions?
answer
Getting retailers to carry new items and more​ inventory, buy​ ahead, or promote the​ company's products and give them more shelf space
question
One consumer promotion tool is​ _______, which are goods offered free or at a low cost as an incentive to buy a product.
answer
premiums
question
Which of the following are common trade promotion​ tools?
answer
​Discounts, free​ goods, allowances and free advertising specialty items
question
Which consumer promotion tool is like coupons except that the price reduction occurs after the purchase rather than at the retail​ outlet?
answer
Rebates
question
Which of the following statements about sales promotions is​ correct?
answer
The growing use of sales promotion has resulted in promotion clutter.