An extended introduction stage of the product life cycle occurs for which type of product?
low learning
high learning
fad
fashion
primary
answer
high learning
question
DVD players would MOST LIKELY be in the __________ stage of the product life cycle.
resurgence
decline
maturity
growth
introduction
answer
maturity
question
Domino's ran an advertisement saying that in a taste test its oven-baked sandwiches beat Subway 2-to-1. With this ad, Domino's was attempting to stimulate __________ demand.
secondary
generic
primary
derived
selective
answer
selective
question
Which of the following statements concerning the pricing of services is most accurate?
- Service pricing only considers monetary costs to deliver the service.
- Service pricing is relatively insensitive to consumer service quality perceptions.
- Service pricing is generally subjective and not based on formulas or break-even points.
- Consumers generally find the pricing of consumer services more realistic than the pricing of consumer products.
- Service pricing plays a role in balancing consumer demand for services.
answer
Service pricing plays a role in balancing consumer demand for services.
question
The acronym CEM in services marketing stands for __________.
capacity experience management
customer experience measurement
customer experience management
consumer experience marketing
consumer encounter marketing
answer
customer experience management
question
During the introduction stage of the product life cycle, the place element of the marketing mix is highly involved with:
- eliminating some distribution outlets to reduce costs.
- using an intermodal logistics system.
- guaranteeing there is adequate primary demand if a skimming pricing strategy is used.
- convincing channel intermediaries to carry the product.
- building storage warehouses and distribution centers.
answer
convincing channel intermediaries to carry the product.
question
Nonprofit service organizations use them, but public service announcements (PSAs):
- are under the control of the medium where aired, not the organization.
- have a very limited reach and frequency.
- are boring and not well designed; as a result, consumers "tune them out."
- are an ineffective form of advertising.
- tie up a very large a percentage of the advertising budget.
answer
are under the control of the medium where aired, not the organization.
question
Which of the following triggers a product repositioning action?
compressing the product life cycle
creating new use situations
reacting to a competitor
finding new users
increasing the product's use
answer
reacting to a competitor
question
All products sold by the Tabasco Company use the Tabasco brand. This is an example of __________.
generic branding
multibranding
co-branding
private branding
multiproduct branding
answer
multiproduct branding
question
When a brand name cannot be spoken, it is considered a __________.
trade registry
trademark
logo
brandmark
copyright
answer
logo
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