ch 9 – human resource management

An example of a behavioral-description interview question is "What was the best idea you ever sold to a supervisor, teacher, peer, or subordinate?"

The ________________ requires employers with more than 50 employees to provide health insurance.

A ______ summarizes what the holder of the job does and how and why he or she does it. For example, this document might state, "In this job, the worker delivers pizzas within a 10-mile radius of the pizzeria, quickly and promptly, while obeying all traffic laws and driving responsibly."

___________ refers to educating technical and operational employees in how to better do their current job.

The most effective sources of new employee sources are job postings on websites.

A specialist at UPS who rides with couriers to learn about delivery time measurements and potential service problems is conducting a job

Compared to internal recruiting, which of the following is true of external recruiting?

The three types of dismissals are ______, downsizings, and layoffs.

_______________ is the process of locating and attracting qualified applicants for jobs open in the organization.

Which of the following is NOT a characteristic of a successful incentive pay plan?

Which of the following helps guarantee nonhazardous working conditions for employees?

A(n) ______________ is susceptible to legal attack because some questions may infringe on non-job-related matters such as privacy, diversity, or disability.

Which of the following is NOT an example of an incentive?

The great majority of union workers are in the public sector.

Human resource (HR) management consists of the activities managers perform to plan for, attract, develop, and retain an effective workforce.

A job specification describes the minimum qualifications a person must have to perform the job successfully. For example, a job specification for an editor may require all editors to have flawless grammar skills.

________________ is the purpose of the strategic human resource process.

__________ is a performance review system in which all employees within a business unit are ranked against one another.

Explaining the organization's mission and operations, the job routine and the organization's work rules and benefits should be an integral part of employee orientation.

Bethany had a starring role in a film that was shot in her hometown of Baton Rouge, Louisiana. Though the Screen Actors Guild, an actors' union, exists in Louisiana, Bethany was not required to join it because of the state's ________ law.

Typically the ________ clause in a union contract is tied to the U.S. Bureau of Labor Statistics' consumer price index (CPI).

The type of performance appraisal that judges specific, observable aspects of performance like being on time for work is a(n) ______ appraisal.

Using 360-degree feedback appraisals makes it more difficult for managers to

Which of the following statements about background information is FALSE?

Which piece of legislation first established the U.S. federal minimum wage?

Being dismissed "for cause" means that

_____ occurs when people are hired or promoted, or denied hiring or promotion, for reasons not relevant to the job.

The best type of performance appraisal involves

Which of the following is a typical off-the-job training method?

To ________, Ricco, an HR manager, used reports from the U.S. Bureau of Labor Statistics and the U.S. Census Bureau for information about his industry's labor pool in his geographic area.

The Family and Medical Leave Act requires employers to provide 12 weeks of unpaid leave for medical and family reasons, including for childbirth, adoption, or family emergency.

Tiffany is an architect for the building of a large office complex downtown. Frequently a group of steel workers whistle at her as she climbs a ladder or interacts with staff. The men's actions create a hostile work environment.

The type of appraisal in which employees are evaluated by their managers, peers, and subordinates is called the 360-degree assessment.

Which of the following is NOT part of the strategic human resource management process?

______ capital is the economic or productive potential of strong, trusting, and cooperative relationships. This type of capital can help you land a job; a national survey of recruiters revealed that 74% had found the highest-quality applicants through employee referrals.

The Equal Employment Opportunity Commission was established by the ________ Act.

A California software firm, MacroSoft, was growing rapidly and hiring frequently, but it primarily focused on campus recruiting at two California universities, UC Berkeley and Stanford. When one 45-year-old candidate did not get an interview after a phone screening, he went to the company's website and noted all of the young people in charge. Which law allows him to file a discrimination lawsuit against MacroSoft

Which type of workplace discrimination occurs when an organization uses an employment practice that results in unfavorable outcomes to a protected class? For example, by requiring that all employees have a high school diploma, the Mathis Construction Company essentially discriminates against those who did not graduate from high school.

If a firm gives all international assignments to people without disabilities, assuming they will therefore not require special accommodations, which type of workplace discrimination has occurred?

Which of the following statements about sexual harassment is true?

Which of the following is the most effective source of new employees?

When Jason became one of three final candidates for a managerial position with a large pharmaceutical company, the hiring manager scheduled a special meeting with him. The two talked about the stressful deadlines and heavy travel required of the position, as well as the compensation and benefits. Jason appreciated that the hiring manager took the time to provide a(n)

According to the law, which of the following is considered an employment test?

________ is the degree to which a test measures the same thing consistently.

Performance appraisal consists of

MBO is consistent with a(n) ________ performance appraisal.

A ________ appraisal assesses employees on subjective attributes like attitude or leadership.

A feedback technique in which an employee is appraised by her boss, peers, subordinates, and possibly clients is called a ________ appraisal.

The point of the performance appraisal is to

which of the following statements is NOT true regarding performance appraisals and feedback?

Which of the following is NOT a type of compensation?

A manager must consider fairness, __________, and others' resentments in considering a promotion of an employee.

The risk of "wrongful termination" lawsuits is reduced with careful

________ means that anyone can be dismissed at any time for any reason at all, or for no reason.