ch. 11 managing people and work

Which of the following is true of direct supervision?

Which of the following is a mechanism of behavior control?

Which of the following is true of revolutionary change?

A change that is gradual, in which managers at all levels work together to develop a detailed plan for change, is called a(n) __________.

The set of values, norms, and expectations of behavior which control the ways in which workers interact with one another within the organization is known as:

The process by which managers monitor and regulate the efficiency and effectiveness of the workers in an organization is called _____.

Once managers have chosen the standards to evaluate performance, the next step in the control process is to:

According to the force-field theory:

Why is return on investment (ROI) the most commonly used financial performance measure?

Which of the following can be inferred from calculating a company's operating margin?

Which of the following is true of direct supervision?

Which of the following provides a framework to monitor progress toward achieving goals?

Which of the following describes stretch goals?

_____ guide behavior and specify what employees are to do when they confront a problem that needs a solution.

The final step in the control process is to:

The first step managers must take to manage change effectively is to:

Which of the following cannot be measured easily?

Which type of financial ratio measures how well the managers of an organization are creating value from the organization's assets?

Which of the following types of control allows managers to anticipate problems before they arise?

Which of the following is true of evolutionary change?

Which of the following is true of revolutionary change?

_____ guide behavior and specify what employees are to do when they confront a problem that needs a solution.

Which of the following is true of bureaucratic control and standardization?

The set of values, norms, and expectations of behavior which control the ways in which workers interact with one another within the organization is known as:

Once managers have measured actual performance, they should:

Control by means of a comprehensive system of rules and standard operating procedures (SOPs) is known as:

Which of the following is true of the control process?

Which of the following is an important reason for subordinates to participate in goal setting?

Which of the following is true of direct supervision?

Which of the following steps of the organizational change process includes identifying obstacles to change?

According to Lewin's force-field theory, what must an organization do to change?

Starling Manufacturing Inc. has carefully set up strict specifications for raw materials that are sourced from suppliers. It follows a three-step approval process to select new suppliers and ensures that they are aware of raw material specifications. This is an example of:

Which of the following can be inferred from calculating a company's operating margin?

MBO starts when top managers:

Which of the following types of controls do managers use during the conversion stage to gain feedback on the conversion process?

Which of the following is a mechanism of behavior control?

A change that is gradual, in which managers at all levels work together to develop a detailed plan for change, is called a(n) __________.

Which of the following provides a framework to monitor progress toward achieving goals?

The times-covered ratio, which measures the degree to which managers use debt or equity to finance ongoing operations, is a type of _____.

Which of the following types of change is gradual, incremental, and narrowly focused?

Which of the following types of change is rapid, dramatic, and broadly focused?

_____ is the movement of an organization away from its present state toward some preferred future state to increase its efficiency and effectiveness.

Which of the following types of controls helps monitor the quality of goods or services provided during the production process?

The control exerted on individuals and groups in an organization by shared values, norms, standards of behavior, and expectations is called:

Which of the following financial measures is a result of dividing a company's operating profit by its sales revenues?

What is the most immediate and potent form of behavior control?

During the input stage, managers use __________ control procedures to anticipate problems before they occur.

Which of the following types of change is gradual, incremental, and narrowly focused?

_____ allows managers to become personally involved with their subordinates and mentor them.

Which of the following steps of the organizational change process includes benchmarking?

What is the most immediate and potent form of behavior control?

Which of the following steps of the control process involves goal setting?

Which of the following financial measures is a result of dividing a company's operating profit by its sales revenues?

An organization monitors the number of customer returns for each product model as a part of an attempt to recognize defective products. This is an example of:

_____ allows managers to become personally involved with their subordinates and mentor them.

Which of the following can hurt the performance of an organization?

_____ shows whether an organization can pay claims of short-term creditors without selling inventory.

Which of the following controls leads to standardized behavior and standardized work outputs?

Which of the following is true of measuring actual performance?

Which of the following is true of clan control?

Which type of financial ratio is computed by dividing the organization's present assets by its present liabilities?

Which of the following is true of clan control?

A formal system for evaluating subordinates' behavior by their ability to achieve specific goals is called:

RST Consulting screens job applicants by viewing their résumés electronically and using several interviews to select highly skilled people. By doing so, the managers at RST consulting ensure that the wrong candidates are not picked for a particular job. This is an example of:

Which of the following is the first step of the control process?

Which of the following types of controls do managers use during the output stage of transforming raw materials into finished goods?

As the regional manager, Ted's performance is evaluated on the difference between the sales revenues generated by his region and the cost of making those goods and services. Ted is being evaluated using:

When is an organization in a state of inertia?

As regional manager of KIM Corp., Dwight, is given an operating budget of $1 million for that financial year and is evaluated on the basis of the amount of goods produced based on that budget. Dwight's performance is evaluated on a(n):

What is an operating budget?

Which of the following financial ratios measures the ability of the organization to pay its short-term debts?

Which of the following is true of direct supervision?

Which of the following is true of the control process?

The formal monitoring, evaluation, and feedback systems that allow managers to determine if the organization's strategy and structure are working according to plans are known as _____ systems.