BUS 130 - Chapter 5 & 6 - Exam - NEEDS UPDATED ANSWERS

Memos should be organized directly by conveying the main idea first.

E-mail is appropriate for short, informal messages that request information and respond to inquiries.

Why do some employers forbid employees to use instant messaging (IM) and texting?

Which of the following is not a routine business message?

The biggest advantage of business blogs is that they

Jackson is sending an e-mail message about an important upcoming meeting. Which of the following represents the most effective subject line?

What is the best advice when preparing a memo as an e-mail attachment?

Most e-mails should be organized using the indirect organizational strategy.

Tara is starting a new job that will allow her to use text messaging. What advice should she follow?

Which statement about the use of e-mail in today's workplace is most accurate?

End dates and specific actions in a routine request message should be placed in the

One important guideline when preparing instructions is to

Social media messages have replaced e-mail messages within organizations and to external audiences.

Which of the following is the most effective opening sentence for a response message?

Which of these statements regarding the use of e-mail for goodwill messages is most accurate?

Which of the following is the most appropriate closing for an e-mail message or memo?

All of the following are reasons businesses use social networking except

A wiki

Which of the following is not one of the most frequently used communication channels in businesses today?

Goodwill messages should be short, selfless, specific, spontaneous, and

The major attraction of instant messaging (IM) in business is real-time communication with colleagues anywhere in the world as long as a cell phone signal or a Wi-Fi connection is available.

Which of the following statements about online complaints or reviews is most accurate?

Which of the following is not a social networking site?

Which of the following statements about texting in the workplace is most accurate?

Which of the following is not a goal when writing adjustment messages?

In the popular block letter format, which of the following guidelines apply?

When you respond to customers online, you should do so in less than 24 hours.

Which of the following statements best describes use of social networks by businesses today?

Most workplace messages should be organized

The body of a routine request message presents

Isabel is responding to a congratulatory note she received from a colleague. Which of the following is the best sentence to include in her response?

The only factor to consider when deciding if a business letter is the appropriate communication channel is if you are writing to a secondary audience.

In block letter style, headings are flush left, but paragraphs and some other elements are indented.

The closing of an adjustment message should

Which statement about a sympathy message is most accurate?

Which of the following openings is most appropriate for a claim message?

Which statement about the format of a business letter is most accurate?

To correctly format a hard-copy interoffice memorandum, which of the following is not a guideline you should follow?

Which of the following is the best opening for a note expressing thanks for a gift?

You should use sensitive language in an adjustment message in case the customer is already upset. Therefore, which of the following provides the best advice?

Including a subject line in your e-mail message is optional because the message is usually short.

Which of the following statements about claims is most accurate?

When service is involved in a claim, you should

The conclusion of a response message should

Which of the following sentences is not a parallel step in this set of instructions?

If you must provide large amounts of data or answer many questions in your response message, make your message more readable with graphic devices such as lists, tables, headings, boldface, or italics.

Most companies receiving a claim message tend to

Memos are used to convey procedures, official instructions, and reports.

Which of the following is the most appropriate opening for an adjustment message granting a claim?

What is the best advice for writing goodwill messages?

Although e-mail is successful for both internal and external communication, you should still use letters when

In which of the following situations should you send a letter instead of an e-mail message?

Which of the following sentences represents an appropriate end date in a claim message?

One goal of an adjustment message is to promote future business.

Blogs are most similar to

A subject line in a direct reply letter

You can improve the effectiveness of a claim message by

When writing goodwill messages, you should always use the "you" perspective.

In responding positively, you will want to