BA 3350 Chapter 7 Quiz

Which of the following guidelines should be followed to minimize e-interruptions?

Which of the following is most likely to be included as an attachment to an email?

Which statement correctly describes the current state of texting in the workplace?

Which of the following, when used, is most likely to contribute to email chains?

Which of the following communication channels is low in richness but high in control?

Which statement about texting is correct?

Which of the following involves an act or thought process committed by the sender rather than the receiver of an email?

When dealing with email, many business professionals consider use of the ______ a breach of privacy.

What is the primary advantage of using word processing software to compose important email messages?

Which of the following guidelines is helpful when leading a group video call?

Ella and Pasha work for the same company in two different locations. They need to quickly discuss and clarify issues related to a mutual project. Which of the following should they use?

In an email, the most critical information should be placed

Which of the following is a synchronous communication channel that is most likely to be high in control?

The first thing you should do on a business call is to

Rita, the head of the sales department, wants to train all of her sales people in how to sell the latest product. She wants them all to be able to see the product and its features, to hear the sales pitch the marketing department has developed, and to ask questions. Which of the following is the best communication channel for Rita to use?

Javier and Carol have never worked together before. When they exchange texts about setting up a time to discuss a mutual project, Javier texts, "I look forward to the meeting." Carol replies, "Gr8. TTYL." What would you suggest to make their communication go more smoothly?

Which of the following is true of an e-interruption?

The ______ effect means that recipients are more likely to perceive messages that are intended as neutral as negative.

Flames are a form of

The heavy volume of digital messages received on a daily basis makes it necessary for business professionals to perform the delicate task of balancing the

Which of the following channels of communication is low in planning, is used for team meetings, and is a richer form of interacting than conference calls but typically requires more expensive equipment and careful scheduling?

Reply email chains become especially confusing when

Which of the following involves releasing and overcoming anger and frustration so that you can make a more rational and less emotional response?

The team that is planning the annual company sales meeting has members in several offices. They need to have a conversation about the agenda for the sales meeting. Which of the following will they most likely use?

Which of the following is an advantage of using phone conversations as a communication channel?