MNG 6020- Chapter 13

26 August 2022
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question
The group development stage in which individuals test the leader's policies and assumptions as they try to determine how they fit into the power structure is the ______ stage.
answer
storming
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When issues causing conflict are trivial, or when emotions are high and cooling off would be helpful, which conflict-handling style is preferable?
answer
avoiding
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Members of a team develop their ______ based on the expectations of the team, of the organization, and of themselves.
answer
roles
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____________ is ordering an outcome, when a manager relies on his or her formal authority and power to resolve a conflict, but the needs of the other party are largely ignored.
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Forcing
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Trust is based on _______, which in turn is based on past acts of integrity and follow-through on promises.
answer
credibility
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_________, the second stage of team development, is characterized by the emergence of individual personalities and roles and conflicts within the group.
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Storming
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Which of the following is not one of the five stages of team development?
answer
reforming
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Administrative oversight given to self-managed teams does not typically include
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hiring and firing.
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______ is a "we feeling" that binds group members together.
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Group cohesiveness
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During the forming stage of a group or team, the leader should
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allow people to socialize and become acquainted.
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Groups that make it through storming generally do so because
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a respected member other than the leader challenges the group to resolve power struggles.
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Which of the following is true of informal groups?
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Informal groups can advance or undercut the plans of formal groups.
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The question that individuals ask during the norming stage of group development is
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"What do the others expect me to do?"
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The stage of team development during which a group sets guidelines about issues like attendance and punctuality is the ______ stage.
answer
norming
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________ is defined as reciprocal faith in others' intentions and behaviors.
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Trust
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Self-managed teams are groups of workers who have been given ______ for their task domains.
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administrative oversight
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A(n) ________ group is created to do something productive for the organization and is headed by a leader. For example, this group may be created to develop a new line of skin-care products specifically for people over the age of 60.
answer
formal
question
Which of the following is a manifestation of excessive conflict in the workplace?
answer
violence and workplace aggression
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________ conflict is defined as interpersonal opposition based on personal dislike, disagreement, or differing styles. For example, Sasha and Alexandra, who both work as salespeople at a local boutique, may simply not like each other.
answer
Personality
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______ is the conflict-handling style in which both parties give up something to gain something.
answer
Compromising